For business purposes, we collect personal data to provide good service to our customers and passengers, as well as to comply with various legal obligations, in particular the Immigration Act 2014.
We may also extract certain data from the information you provide us such as the country of departure, country and town of residence, in order to analyze booking patterns, tailor promotions to your requirements and assist with customer profiling.
We collect personal data from you in several ways including:
For business purpose, the information we collect may include:
This data is collected and kept with your prior consent.
We may use your personal data for the following purposes:
At each point where we may collect your personal data for marketing purposes we provide an opt-out facility to ensure you only receive the information that you want. With each marketing communication you receive from us, you will also have the opportunity to unsubscribe from receiving any future communications.
Our policy accords with national and European laws regarding data protection and we are very careful about disclosing your personal information to third parties, and will only be disclosed under your consent or unless permitted by law.
The information you provide to us may be given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. These parties may process information and provide support services on our behalf but will not be entitled to use your information for their own purposes. All third parties are required to enter into an agreement with us not to disclose any personal data without our consent.
In order to be compliant with the Immigration Act 2014, booking details and travel information of clients and passengers leaving the UK will be communicated to the UK Government.
We may disclose statistical information to third parties in aggregate form without revealing any personal details about our customers, however, unless required to do so by law, we will not otherwise share or disclose any of the personal data you provide to us without your consent.
A person whose data is collected has the right to access, amend and ask to delete his/her personal data for a legitimate reason. You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may request access to and amendment of your personal data by contacting us at one of the following address:
Eurotunnel, Siège d'exploitation, Legal Department, 62904 Coquelles Cedex, BP 69, France
UK Terminal, Ashford Road, Legal Department, Folkestone, KENT, CT18 8XX, United Kingdom
We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.
If you have previously consented to us keeping your data for marketing purposes you may change your mind at any time. Once you have unsubscribed we will not retain and use your data for marketing purposes.Click here to unsubscribe or contact us to one of the above addresses.
For any questions on our data protection policy, please do not hesitate to contact us. You can use the following email address: firstname.lastname@example.org.