1. What is a "cookie"?
The term of cookies is to be taken in the broad sense and cover all the tokens that are attached to a user or a program during the consultation of a website, reading of emails, installation or use of software and mobile application.
During the course of any visit to a website, the pages you see, along with a cookie, are downloaded to your device. Thus, cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on the next visit by checking and finding the cookie that was left there on the last visit.
On Eurotunnel Le Shuttle's website, cookies record information about your online preferences and behaviour. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features.
Information supplied by cookies can help Eurotunnel Le Shuttle to understand the preferences and behaviour of visitors and help to provide you with a better user experience.
Please note that during your visits to Eurotunnel.com you may notice some cookies that are not related to Eurotunnel Le Shuttle. When you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Eurotunnel Le Shuttle does not control the dissemination of these cookies. You should check the third party websites for more information about these.
Eurotunnel Le Shuttle uses third party marketing services such as Doubleclick and Criteo. These services are used to present you with digital advertising on third party websites. They use a cookie to follow your activity from the third party website onto the eurotunel.com website. For more information, please see below Third party cookies.
Cookies are kept for a maximum period of thirteen month.
3. How to manage Eurotunnel Le Shuttle's cookies?
A list of the main cookies that Eurotunnel.com set (and what each is used for) together with ways to minimise the number of cookies you receive can be found at the Eurotunnel Le Shuttle Cookie List.
3.1. Email tracking (Pixels)
We use Pixels (Web beacon) within our emails to monitor delivery to intended customers. This is to provide information to Eurotunnel Le Shuttle such as the number of emails received against the number sent, emails opened, the duration between being sent and opened, etc. The information received is then used to improve and optimise our next set of emails in order to improve the information and emails sent to customers. Click here for further information on Pixels (Web beacons).
Within your individual e-mail client (outlook, Gmail, etc.), turn off image display, disable the display of links, and decline any read-receipt requests. This will prevent the tracking pixel from being displayed and subsequently sending information back to Eurotunnel Le Shuttle.
3.2. Control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of the Eurotunnel Le Shuttle website and booking functions.
3.3. Third party cookies
Eurotunnel Le Shuttle uses a number of suppliers who also set cookies on the Eurotunnel Le Shuttle website on its behalf.
The following cookies may be set for UK visitors, FR visitors, NL visitors & DE visitors:
Google Analytics/ Kampyle/ ClickTale/ Add This/ Doubleclick/ Criteo/ Booking.com
These are independent measurement and research companies. They gather data regarding the visitors to Eurotunnel Le Shuttle site on our behalf using cookies, log file data and code which is embedded on our website. Eurotunnel Le Shuttle uses this type of information to help improve the services it provides to its users.
If you would like more information about the cookies used by these companies and how to opt out, please see their individual privacy policies below:
- Google Analytics - @eurotunnel.com
Eurotunnel Le Shuttle Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a 1st party cookie in order to evaluate your use of eurotunnel.com and compile reports for us on activity and marketing campaigns.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google. By using Eurotunnel.com, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For more information on the cookie set by Google Analytics, including information on how to opt out please go to: http://www.google.com/intl/en/privacypolicy.html
- Kampyle - @kampyle.com
Kampyle is a user survey function. This function allows the customer to take a survey when they decide and also invites them to a survey periodically when browsing Eurotunnel.com.
Please note that Kampyle cookies do not contain any personal or identifiable information, and are 3rd party – meaning that the cookies will be associated only with the website's domain (and not with kampyle.com).
Cookies 1 and 2 are used for Kampyle's Repeat-Visitor and Visitor Loyalty reporting when submitting feedback. These cookies only contain non-identifiable time and visitor counters for the specific domain:
1) session_start_time – the time and date that the push invitation was triggered
2) k_visit – counts the number of user visits
Cookies 3 and 4 relate to the Kampyle push invitation functionality and only contain a time counter, and an invitation flag. These are to ensure the invitation will be presented at the correct time, and to prevent the visitor being re-invited after they opt-in or opt-out:
3) k_push8 – a cookie that retains the 21 day invitation opt-out time limit. This is set if/when a user declines a proactive feedback push invitation.
4) push_time_start – the time and date that the push invitation was triggered
For information on the cookie set by Kampyle, including information on how to opt out please go to: http://www.kampyle.com/privacy-policy
- ClickTale - @clicktale.com
ClickTale Web Analytics Service is used to make improvements and adjustments in order to make our sites more user-friendly and customer orientated. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services.
- AddThis - @addthis.com
AddThis functionality enables users of the site to easily share pages and information through a number of popular social networks and bookmarking sites. These sites may set a cookie when you are also logged in to their service. Eurotunnel Le Shuttle does not control the dissemination of these cookies and you should check the relevant third party website for more information about these: http://www.addthis.com/privacy
- Doubleclick - @doubleclick.net
Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for Eurotunnel Le Shuttle. This service gathers information regarding visits made by users which is used to decide on the insertion of adverts to the user. For information on the cookie set by Doubleclick plus information on how to opt out please go to: http://www.doubleclick.com/privacy/dart_adserving.aspx
- Criteo - @criteo.com
Eurotunnel Le Shuttle uses the Criteo service to present targeted online advertising campaigns through third party publishers. Criteo only collect anonymous data. In order to identify which Eurotunnel products you might be interested in, Criteo records, via anonymous cookies, which pages you have browsed on their partners' website - normally an online retailer.
Cookies keep the information of which pages you viewed, and in certain cases which products you bought. This data is anonymous and exclusively meant for statistical treatment. There is absolutely no way for Criteo to identify you the visitor. The advertisements do not combine information about you from multiple sources. Criteo do not take any user information from a retailer that they may have stored about you (name, address, etc). Criteo do not share any data with any site that displays their advertising. For information on the cookie set by Criteo information on how to opt out please go to http://www.criteo.com/privacy-policy/
- Booking.com - @booking.com
Used to facilitate hotel bookings and search functionality from booking.com results and presented options. For information on the cookie set by Booking.com plus information on how to opt out please go to: http://www.booking.com/privacy-policy
3.4. List of cookies set by Eurotunnel Le Shuttle
This is a list of the cookies set by the Eurotunnel Le Shuttle website, and what each is used for:
- Eurotunnel.com cookie - @tickets.eurotunnel.com
Used to enable the Eurotunnel Le Shuttle booking function to operate; saving temporary session data to enable the booking process to operate correctly with Eurotunnel Le Shuttle's back-end processes. Data is only used for booking function purpose and is not kept outside a user's session.
- Ektron cookie - @www.eurotunnel.com
Used to enable the Eurotunnel Le Shuttle website to correctly function between languages and content.
For any other information, please contact us by using the following link.