To view and amend your booking please click on the box titled "My Eurotunnel".
When you click on the box you will be taken to the " My Eurotunnel " login page.To view or amend your booking please enter, into the indicated area below, your booking reference and password which can be located on your confirmation email. If you wish to cancel a booking, please call our Contact Centre .
We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.
Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions.
To view and amend your booking please click on the box titled " My Eurotunnel ".
When you click on the box you will be taken to the " My Eurotunnel " login page.To log in and view your account enter your Frequent Traveller account number and password you have been provided (located within your confirmation email) into the "View my Frequent Traveller account" area indicated below and click continue.
When you click on the box you will be taken to the " My Eurotunnel " login page.To view or amend your booking enter the booking reference and password you have been provided (located within your confirmation email) into the "View or amend an existing booking" area indicated below and click continue.
When you click on the box you will be taken to the " My Eurotunnel " login page.To book as a shareholder or staff member please enter your reference number into the relevant field below and click on the red continue arrow.
When you click on the box you will be taken to the " My Eurotunnel " login page.
Enter the reference number provided by the member of staff, into the Reference Number field within the login area indicated below and click on the red continue arrow. If you do not know the reference number please contact the Eurotunnel member of staff for further instructions.
To view and amend your booking please click on the box titled " My Eurotunnel " .
Add API now
Frequent Traveller Account Holders: For bookings made on your Frequent Traveller account, you should access the booking information via your Frequent Traveller account page, and follow the links from the booking details page.See our how-to guides below for more information.
You can change API easily by visiting http://www.eurotunnel.com/apis. Simply log in with the booking reference and password detailed in your booking confirmation.
See our how-to guides below for more information
Yes, the passenger details for each person travelling on every booking must be supplied.
We have recently revised our system so that all travellers have the option to store API for future use when you add a set of passenger details.
If you have a Frequent Traveller account, you now have the option of both storing your API in your My Eurotunnel Account ahead of making a booking, and also storing the details when you add API to a booking.
We have prepared a series of detailed how to guides to explain how to supply and amend API.Standard bookings
If you check-in within 2 hours either side of your reserved time, within the validity of your ticket you may be offered a space on
the next departure with availability without charge.
If you check-in more than 2 hours but no more than 24 hours before or after your reserved time,
your booking may be exchanged, subject to availability and payment of the difference between
the price you paid and the price applicable to the departure for which your booking is exchanged.
If you arrive more than 24 hours after your booked departure time, your booking will be invalid and
cannot be exchanged.
Please refer to Eurotunnel Le Shuttle Ticket Terms or call our Contact Centre.
Blood test is no longer required if you are entering the UK from
listed non-EU countries
Blood sample must be taken at least 30 days after rabies vaccination if entering the UK from
unlisted non-EU countries
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.
If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in order to contact a member of staff.
to view a location map.
Please note payment in cash may be required by some French vets.