Eurotunnel - Contact us

Contact Us

From the UK

Service Information
Reservations, Ticket Information, Travel Insurance Queries
08443353535 - UK only
Latest passenger travel information
(24 hour pre-recorded message)
08444630000 - UK only
Eurotunnel Le Shuttle FlexiPlus information
08443353335 - UK only
Opening times (local)
08:00 - 19:00 Monday to Friday
08:00 - 17:30 Saturday and Bank Holidays

UK address and GPS coordinates

We are near Folkestone and have our own motorway exit at junction 11A of the M20 straight to our check-in booths.

Latitude: 51.093389
Longitude: 1.119278

Find us at:
Eurotunnel Le Shuttle
UK Terminal
Ashford Road
Folkestone
CT18 8XX

Tel: 08443353535
email: customer.relations@eurotunnel.com



From France

Service Information
Reservations, Ticket Information, Travel Insurance Queries
+33 0810630304 - FR only
Latest passenger travel information
(24 hour pre-recorded message)
+33 0820727272 - FR only
Opening times (local)
08:00 - 19:00 Monday to Friday
08:00 - 17:30 Saturday and Bank Holidays

Address in France and GPS coordinates

We are just outside Calais. Take junction 42 of the A16 motorway and the slip road takes you straight to our check-in booths.

Latitude: 50.936315
Longitude: 1.814964

Find us at:
Eurotunnel Le Shuttle
Terminal France
Coquelles
62231

Tel: +33 0810630304
email: customer.relations@eurotunnel.com



Contact from other countries

Country Reservation & services information Opening times (local)
Belgium 070223210
09:00 - 17:30
Monday to Friday
(Bank Holidays included)
The Netherlands 09005040540
09:00 - 17:30
Monday to Friday
(Bank Holidays included)
Germany 01805000248
09:30 - 17:30
Monday to Friday
(Bank Holidays included)
Spain Eurotunnel c/o URESON
Tel: +34902307315
Fax: + 34902307515
Car booking amendments: +33 0321002061
eurotunnel@ureson.es
09:00 - 18:00
Monday to Friday
All other countries +33 0321002061
Opening times (UK time)
08:00 - 19:00
Monday to Friday

08:00 - 17:30
Saturdays and Bank Holidays

09:00 - 17:30
Sunday

Lost property

In the UK +44 01303282549
In France +33 0321006364
Open Monday to Friday from 09:00 - 17:30
Outside of these hours, please leave us a message and we will endeavour to make contact with you the next day.
 

Mail

UK France
Customer Relations Department
Eurotunnel Group
Ashford Road
Folkstone
Kent CT18 8XX
England
Service Relations Clients
Eurotunnel
B.P. 69
F-62904
Coquelles Cedex
France

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