Eurotunnel - Latest travel information
Latest travel information
Important pre-travel information for passengers travelling with a van
Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre on 0044 (0)8443 35 35 35.
* This information will be identified on your vehicle registration document. It may appear as 3,500kgs.
Passport and documentation
All passengers (including any pets that are travelling with you) will need a valid passport or ID card. A driving licence is not a valid document for travelling abroad. Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
Customers with high vehicles/roof boxes
To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on 08443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.