We hope the following information will answer any queries you may have, however should you require any additional information, please click here to contact us.
Data Protection Registration Number: Z8888594
When and what type of information do we collect about you?
We collect personal information from you in several ways. This information collection includes the following:
- when you book tickets or other products and services with us;
- when you request information;
- when you complete one of our customer satisfaction surveys;
- when you enter into one of our competitions;
- when you complete one of our lifestyle questionnaires;
- when you send email messages to us.
The information we collect may include your name, email address, postal address, telephone number, lifestyle information etc. We will only ask for credit card and debit card information when you enter into or refer to a previous transaction with us. Please click here for further information about our online security.
Non Personal Data
We may also extract certain data from the information you provide us with such as the country of departure, county and town of residence, in order to analyse booking patterns, tailor promotions to customer requirements and assist with customer profiling.
How do we use your personal data?
We may use your personal data for the following purposes:
- Fulfilment - the personal data that we collect will principally be processed to enable us to provide you with the products and services you have requested. It may also be retained for billing, administrative and legal purposes and will enable us to contact you where necessary. Similarly, if you enter one of our competitions we will ask you for your personal data to enable us to administer the competition and notify winners.
- Marketing - where you have consented, we may send you marketing information to keep you up-to date with our products and services, special offers and offers from our selected partners that we feel may be of interest to you. We may also use your personal data to run reports on the effectiveness of our strategy and marketing campaigns.
- Training and quality assurance purposes and to help us improve our service to you.
- To contact you for your views on our products and services.
At each point where we may collect your personal data for marketing purposes we provide an opt-out facility to ensure you only receive the information that you want. With each marketing communication you receive from us, you will also have the opportunity to unsubscribe from receiving any future communications. Please see below for further details.
Link for further cookie information:
a) What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (device) browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to monitor online traffic flows.
On Eurotunnel Le Shuttle’s website, cookies record information about your online preferences and behavior. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help Eurotunnel Le Shuttle to understand the preferences and behaviour of visitors and help to provide you with a better user experience.
c) Third Party Cookies on Eurotunnel.com
Please note that during your visits to Eurotunnel.com you may notice some cookies that are not related to Eurotunnel Le Shuttle. When you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Eurotunnel Le Shuttle does not control the dissemination of these cookies. You should check the third party websites for more information about these.
Eurotunnel Le Shuttle uses third party marketing services such as Doubleclick and Criteo. These services are used to present you with digital advertising on third party websites. They use a cookie to follow your activity from the third party website onto the eurotunel.com website?
d) Eurotunnel Le Shuttle cookies and how to reject cookies?
A list of the main cookies that Eurotunnel.com set (and what each is used for) together with ways to minimise the number of cookies you receive can be found at the Eurotunnel Le Shuttle Cookie List.
Pixels (Web beacon) – Email tracking
We use Pixels (Web beacon) within our emails to monitor delivery to intended customers. This is to provide information to Eurotunnel Le Shuttle such as the number of emails received against the number sent, emails opened, the duration between being sent and opened, etc. The information received is then used to improve and optimise our next set of emails in order to improve the information and emails sent to customers. Click here for further information on Pixels(Web beacons).
- How to Opt-out of pixel tracking
Within your individual e-mail client (outlook, Gmail, etc.), turn off image display, disable the display of links, and decline any read-receipt requests. This will prevent the tracking pixel from being displayed and subsequently sending information back to Eurotunnel Le Shuttle.
To whom may your personal data be disclosed?
We are very careful about the disclosure of your personal information to third parties. The information you provide to us may be given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. These parties may process information and provide support services on our behalf but will not be entitled to use your information for their own purposes. All third parties are required to enter into an agreement with us not to disclose any personal data without our consent. We may disclose statistical information to third parties in aggregate form without revealing any personal details about our customers, however, unless required to do so by law, we will not otherwise share or disclose any of the personal data you provide to us without your consent.
What steps do we take to secure your personal data against unauthorised access or use?
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Please click here to read our security statement. We will retain your information for a reasonable period or as long as the law requires.
How can you access or update the personal information we hold?
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may request access to and amendment of your personal data by contacting the Group Secretary at:
We are entitled by law to charge a fee of up to £10 to meet our costs in providing you with details of the information we hold about you.
How can you unsubscribe from the marketing database?
If you have previously consented to us keeping your data for marketing purposes you may change your mind at any time. Once you have unsubscribed we will not retain and use your data for marketing purposes. Click here to unsubscribe via our desktop website or contact the Group Secretary at:
Eurotunnel, UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX
What about links to other websites?
Last Updated: 24/05/2011