Reduced mobility users

The travel partner.

Check-in Times

To assist us in ensuring that we deliver you the optimum service, we would ask that you arrive at Check-In no later than 45 minutes prior to your booked departure.

Facilities

Eurotunnel is a particularly good choice for less able-bodied passengers as all drivers and passengers stay in the comfort of their vehicle for the duration of the journey between the UK and France.

Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying the disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths.

We recommend that passengers with reduced mobility make use of the facilities in the Passenger Terminal Buildings prior to travel as there are no Disabled Toilets on board.

Call forward and Boarding

Passengers with reduced mobility are requested to proceed to boarding immediately upon the first call of their letter. Information regarding boarding can be found on the screens inside the Passenger Terminal Buildings in both Folkestone and Calais.

On leaving the terminal simply follow the overhead signs to the boarding lanes.

We will always endeavour to board vehicles belonging to reduced mobility passengers first. This ensures that our crew can easily identify any passengers who may, in the unlikely event of an emergency, require additional assistance.

Registered Guide Dogs

If a disabled person is travelling with a guide dog you need to inform us. We will book them into the system and ensure the guide dog complies with the regulations set out under the Pet Travel Scheme (PETS) and the dog will travel free.

For more information on taking your pet with Eurotunnel, please click here.

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