Eurotunnel Ticket Terms and Conditions

Download the Eurotunnel Ticket Terms and Conditions


FARE TYPEAMENDABLE
(before day of booked travel)
EXCHANGEABLE
(on or after day of booked travel)
REFUNDABLEUPGRADES
AVAILABLE
AVAILABLE FOR
For trips longer than 5 calendar days
STANDARDYes - a charge may apply

For travel to be completed within 1 calendar year of the date of original purchase
Yes,
Up to 24 hours from time of booked
departure – a charge may apply
NoFlexiplus
(Please refer to point 2.2)
All vehicles
FlexiplusYes - without charge

For travel to be completed within 1 calendar year of the date of original purchase
Yes - without charge

For travel to be completed within 1 calendar year of the date of original purchase
Yes

Up to 1 calendar year from the date of original purchase (Please refer to point 2.2)
Not availableCar
Van
Motorcycle

Without trailer or caravan
For trips up to 5 calendar days
SHORT STAY SAVERYes - a charge may apply

For both legs of travel to be completed within 1 calendar year of the date of original purchase.
Yes,
Up to 24 hrs from time of departure for the outward journey; Up to 24 hours from the time of the booked return journey for durations of up to 4 calendar days; Up to midnight on the day for booked returns of 5 calendar days' duration. A charge may apply to each scenario.
No5 Day Flexiplus (prior to outward journey)All vehicles
5 DAY FlexiplusYes – without charge

For both legs of travel to be completed within 1 calendar year of the date of original purchase
Yes,
For return travel, up to midnight on the 5th calendar day from time of outward departure date
– without charge
Yes

Up to 1 calendar year from the date of original purchase. (providing both legs are unused)
(Please refer to point 2.2)
Flexiplus
(prior to outward journey)
Car
Van
Motorcycle

Without trailer or caravan
Other Ticket Types
DAY/
OVERNIGHT
Yes - a charge may apply

For both legs of travel to be completed within 1 calendar year of the date of original purchase
Yes,
to 24 hrs from time of departure for the outward journey;
Up to 24 hours from the time of booked return journey for booked returns on the same calendar day;
Up to midnight on the day for booked returns of 2 calendar days' duration. A charge may apply to each scenario
NoNot availableAll vehicles
without caravan

Eurotunnel Ticket Terms and Conditions

  • 1. TICKET VALIDITY

    1.1 Your booking is only valid for the booked departure time and the vehicle type stated .

    Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising. All travel must be completed within 1 calendar year of the date of original purchase.

    1.2 Amendable before day of travel

    You can amend your booking in the same direction of travel prior to the day of booked travel subject to availability. Dependent on your fare type a charge may apply. (Please see table above.) This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking. All travel must be completed within 1 calendar year of the date of original purchase.

    1.3 Check-In time

    You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you check-in more than 2 hours before your booked departure time, you may be offered an earlier departure. A charge may apply.

    1.4 Exchangeable on or after day of travel

    If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking in the same direction of travel for the next available departure at Check-in subject to the following conditions. A charge may apply.

    Standard Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • If you arrive more than 24 hours after the booked departure time, your booking will not be exchanged ;
    • These tickets are not refundable and cannot give rise to any financial compensation claim.;
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Short Stay Saver Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For bookings of up to 4 calendar days' duration : if you arrive more than 24 hours after the booked departure time on your return journey, your booking will not be exchanged ;
    • For bookings of 5 calendar days' duration : if you return after midnight on the day of booked departure time on your return journey, your booking will not be exchanged.
    • These tickets are not refundable and cannot give rise to any financial compensation claim.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Day/Overnight Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For booked return journeys on the same calendar day : if you return more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For bookings of 2 calendar days' duration : if you return after midnight on the second day of booked departure time, your return booking will not be exchanged.
    • These tickets are not refundable and cannot give rise to any financial compensation claim.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Flexiplus Tickets
    • Upon arrival you will be placed on the next available departure.
    • Tickets are refundable up to 1 calendar year from the date of original purchase.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    5 Day Flexiplus Tickets
    • Upon arrival you will be placed on the next available departure.
    • If you return after midnight on the 5th calendar day following your outward departure date, your return booking will not be exchanged.
    • Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused).
    • All travel must be completed within 1 calendar year of the date of original purchase.
  • 2. REFUNDS AND UPGRADES

    2.1 Whether you can receive a refund or upgrade your booking depends on your fare type. (Please see table above). Upgrades are subject to availability and you will also have to pay the difference between the price you paid for the original booking and the price applicable to the new booking.

    2.2 When Standard or Short Stay Saver tickets are upgraded to Flexiplus or 5 day Flexiplus, only the supplement paid for the upgrade will be refunded.

  • 3. PAYMENT

    The cardholder must present the card used for payment on arrival at Check-In. "E-cards" are not accepted. If you pay with a debit or credit card at Check-In you will be charged in local currency. The amount will be converted into your currency by the bank or credit card company. If you pay by cheque, we must receive your cheque within 4 days of the date your booking is made, failing which your booking will be cancelled.

  • 4. PASSENGERS

    You are able to take as many passengers you can legally and safely carry.

  • 5. LPG

    Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If your vehicle is fitted with such a container, you must declare this when asked. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel .

  • 6. PROMOTIONAL OFFERS AND CLOSED-USER GROUP BOOKINGS

    These have their own specific Terms and Conditions which apply in addition to these Ticket Terms. If there is any conflict between these Ticket Terms and the specific Terms, the specific Terms will prevail.

  • 7. GOVERNING LAW AND JURISDICTION

    These Ticket Terms and any contract arising out of a booking shall be governed in all respects by English law if a claimant brings his or her action in England and French law if a claimant brings his or her action in France. The parties irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof. These Ticket Terms are issued in England and France. Where a claim is brought in England the English language version shall be treated as the authentic version and where a claim is brought in France the French language version shall be treated as the authentic version.

  • 8. WHEELCHAIR USERS

    Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed.

  • 9. CARRIAGE OF FIREARMS AND AMMUNITION

    These must be declared when directed by signs on the Terminals.

    Please read the Rules for the Carriage of Firearms and Ammunition on Eurotunnel Passenger Shuttles which is available from the Information Desk in the Passenger Terminal Buildings.

  • 10. CARRIAGE OF PORTABLE RESERVE FUEL CONTAINERS

    Please read the Rules for the Carriage of Reserve Fuel Containers which is available from the Information Desk in the Passenger Terminal Buildings.

  • 11. CONDITIONS OF CARRIAGE

    Please read the Conditions of Carriage.

    These contain certain exclusions of liability and you should read them before travelling. This is available from the Information Desk in the Passenger Terminal Buildings..

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