1.1 Your booking is only valid for the booked departure time and the vehicle type stated .
Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising. All travel must be completed within 1 calendar year of the date of original purchase.
1.2 Amendable before day of travel
You can amend your booking in the same direction of travel prior to the day of booked travel subject to availability. Dependant on your fare type a charge may apply. (Please see table above.) This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking. All travel must be completed within 1 calendar year of the date of original purchase.
1.3 Check-In time
You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you check-in more than 2 hours before your booked departure time, you may be offered an earlier departure. A charge may apply.
1.4 Exchangeable on or after day of travel
If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking in the same direction of travel for the next available departure at Check-in subject to the following conditions. A charge may apply.
Standard Tickets
- If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
- If you arrive more than 2 hours but no more than 24 hours after the booked departure time, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
- If you arrive more than 24 hours after the booked departure time, your booking will not be exchanged ;
- These tickets are not refundable and cannot give rise to any financial compensation claim.;
- All travel must be completed within 1 calendar year of the date of original purchase.
Short Stay Saver Tickets
- If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
- If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
- For bookings of up to 4 calendar days' duration : if you arrive more than 24 hours after the booked departure time on your return journey, your booking will not be exchanged ;
- For bookings of 5 calendar days' duration : if you return after midnight on the day of booked departure time on your return journey, your booking will not be exchanged.
- These tickets are not refundable and cannot give rise to any financial compensation claim.
- All travel must be completed within 1 calendar year of the date of original purchase.
Day/Overnight Tickets
- If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
- If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
- For booked return journeys on the same calendar day : if you return more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
- For bookings of 2 calendar days' duration : if you return after midnight on the second day of booked departure time, your return booking will not be exchanged.
- These tickets are not refundable and cannot give rise to any financial compensation claim.
- All travel must be completed within 1 calendar year of the date of original purchase.
Flexiplus Tickets
- Upon arrival you will be placed on the next available departure.
- Tickets are refundable up to 1 calendar year from the date of original purchase.
- All travel must be completed within 1 calendar year of the date of original purchase.
5 Day Flexiplus Tickets
- Upon arrival you will be placed on the next available departure.
- If you return after midnight on the 5th calendar day following your outward departure date, your return booking will not be exchanged.
- Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused).
- All travel must be completed within 1 calendar year of the date of original purchase.