• Thinking of taking a short break?


  • Travel for as little as £59+ per car for up to 9 passengers with our short stay saver fare

    short stay saver

    Travelling for 5 days or less

    Taking a short break in Paris or a long weekend away, this is the perfect ticket for you.

    • From£59
      =
      per car, each way+
    • =
      35 minute channel crossing
    • =
      Motorway to motorway access
    • =
      Price covers car & inc. 9 passengers
    • =
  • Top tips!

    • Are you travelling more than 3 times a year?
      Open a Frequent Traveller Account today and travel for less.
    •  If you know what time you want to depart, but do not know what time you will be coming back then choose a Flexiplus ticket for your return journey.
  • Important information

    • + £23 Day Trip & Overnight - Ticket must be purchased as part of a 2 day return. Return must be completed by midnight (local time) on the second calendar day. £59 Short Stay Saver - Ticket must be purchased as part of a 5 day return. Return must be completed by midnight (local time) on the fifth calendar day. £164 Short Stay Flexiplus - Ticket must be purchased as part of a 5 day return. Return must be completed by midnight (local time) on the fifth calendar day.
    • * Frequent Traveller – a minimum purchase of 10 single tickets is required to open an account. Bookings cannot be made at Check-in on the day of travel. The Frequent Traveller Standard Fares are applicable to single "Off Peak" journeys. For travel during "Standard Peak" or "High Peak" times, a supplement will be payable.
    •  Flexiplus - Lounge facilities are open 06.00 to 22.00 daily (local time). Outside opening hours the Passenger Terminal building, situated before border controls, will be happy to welcome you. However complimentary refreshments and newspapers will not be available. Due to safety regulations the Flexiplus lounge in the UK & France are not available to vehicles over 1.85m high (including roof box). If you have booked to travel in a vehicle over 1.85m high and change the vehicle prior to travel to a vehicle under 1.85m, please advise our Contact Centre on 08443 35 35 35 (from the UK) so we can amend your ticket. Get contact information for all other countries. Due to loading and safety regulations we cannot offer motorcyclists the use of the lounge. You may still purchase a Flexiplus ticket and enjoy its flexibility.
    • All tickets are subject to availability. All fares quoted valid if booked in advance. Tickets purchased on the day of travel at Check-in will vary.
  • Compare our tickets

    Fancy 1 or 2 days away?
    • from £23+ per car, each way
    • 1 or 2 days
    • Return Ticket
    • -
    • -
    • -
    • -
    • -
    Thinking of taking a short break?
    • from £59+ per car, each way
    • 5 days or less
    • Return Ticket
    • -
    • -
    • -
    • -
    • -
    Taking a short break with flexibility?
    • only £164+ per car, each way
    • 5 days or less
    • Return Ticket
    • Turn up any time & board the next available train
    • Dedicated check-in
    • Priority boarding
    • Exclusive lounge
    • Complimentary refreshments, magazines & newspapers
    Taking a short break with flexibility?
    • from £76 per car, each way
    • Any duration
    • Single / Return
    • -
    • -
    • -
    • -
    • -
    Complete travel flexibility
    • only £214+ per car, each way
    • Any duration
    • Single / Return
    • Turn up any time & board the next available train
    • Dedicated check-in
    • Priority boarding
    • Exclusive lounge
    • Complimentary refreshments, magazines & newspapers
    Travelling frequently?
    • from £43* per car, each way
    • Any duration
    • Single / Return
    • Single or joint account available
    • -
    • -
    • -
    • -
    Travelling frequently with flexibility?
    • only £127* per car, each way
    • Any duration
    • Single / Return
    • Turn up any time & board the next available train
    • Dedicated check-in
    • Priority boarding
    • Exclusive lounge
    • Complimentary refreshments, magazines & newspapers
  • Important Information
    Terms and Conditions
    1. TICKET VALIDITY

    1.1 Your booking is only valid for the booked departure time and the vehicle type stated .

    Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising. All travel must be completed within 1 calendar year of the date of original purchase.

    1.2 Amendable before day of travel

    You can amend your booking in the same direction of travel prior to the day of booked travel subject to availability. Dependent on your fare type a charge may apply. (Please see table.) This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking. All travel must be completed within 1 calendar year of the date of original purchase.

    1.3 Check-In time

    You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you check-in more than 2 hours before your booked departure time, you may be offered an earlier departure. A charge may apply.

    1.4 Exchangeable on or after day of travel

    If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking in the same direction of travel for the next available departure at Check-in subject to the following conditions. A charge may apply.

    Standard Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • If you arrive more than 24 hours after the booked departure time, your booking will not be exchanged ;
    • These tickets are not refundable and cannot give rise to any financial compensation claim.;
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Short Stay Saver Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For bookings of up to 4 calendar days' duration : if you arrive more than 24 hours after the booked departure time on your return journey, your booking will not be exchanged ;
    • For bookings of 5 calendar days' duration : if you return after midnight on the day of booked departure time on your return journey, your booking will not be exchanged.
    • These tickets are not refundable and cannot give rise to any financial compensation claim.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Day/Overnight Tickets
    • If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;
    • If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For booked return journeys on the same calendar day : if you return more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;
    • For bookings of 2 calendar days' duration : if you return after midnight on the second day of booked departure time, your return booking will not be exchanged.
    • These tickets are not refundable and cannot give rise to any financial compensation claim.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    Flexiplus Tickets
    • Upon arrival you will be placed on the next available departure.
    • Tickets are refundable up to 1 calendar year from the date of original purchase.
    • All travel must be completed within 1 calendar year of the date of original purchase.
    5 Day Flexiplus Tickets
    • Upon arrival you will be placed on the next available departure.
    • If you return after midnight on the 5th calendar day following your outward departure date, your return booking will not be exchanged.
    • Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused).
    • All travel must be completed within 1 calendar year of the date of original purchase.
    2. REFUNDS AND UPGRADES
    2.1 Whether you can receive a refund or upgrade your booking depends on your fare type. (Please see table above). Upgrades are subject to availability and you will also have to pay the difference between the price you paid for the original booking and the price applicable to the new booking.

    2.2 When Standard or Short Stay Saver tickets are upgraded to Flexiplus or 5 day Flexiplus, only the supplement paid for the upgrade will be refunded.
    3. PAYMENT
    The cardholder must present the card used for payment on arrival at Check-In. "E-cards" are not accepted. If you pay with a debit or credit card at Check-In you will be charged in local currency. The amount will be converted into your currency by the bank or credit card company. If you pay by cheque, we must receive your cheque within 4 days of the date your booking is made, failing which your booking will be cancelled.
    4. PASSENGERS
    You are able to take as many passengers you can legally and safely carry.
    5. LPG
    Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If your vehicle is fitted with such a container, you must declare this when asked. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel .
    6. PROMOTIONAL OFFERS AND CLOSED-USER GROUP BOOKINGS
    These have their own specific Terms and Conditions which apply in addition to these Ticket Terms. If there is any conflict between these Ticket Terms and the specific Terms, the specific Terms will prevail.
    7. GOVERNING LAW AND JURISDICTION
    These Ticket Terms and any contract arising out of a booking shall be governed in all respects by English law if a claimant brings his or her action in England and French law if a claimant brings his or her action in France. The parties irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof. These Ticket Terms are issued in England and France. Where a claim is brought in England the English language version shall be treated as the authentic version and where a claim is brought in France the French language version shall be treated as the authentic version.
    8. WHEELCHAIR USERS
    Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed.
    9. CARRIAGE OF FIREARMS AND AMMUNITION
    These must be declared when directed by signs on the Terminals.

    Please read the Rules for the Carriage of Firearms and Ammunition on Eurotunnel Passenger Shuttles which is available from the Information Desk in the Passenger Terminal Buildings.
    10. CARRIAGE OF PORTABLE RESERVE FUEL CONTAINERS
    Please read the Rules for the Carriage of Reserve Fuel Containers which is available from the Information Desk in the Passenger Terminal Buildings.
    11. CONDITIONS OF CARRIAGE
    Please read the Conditions of Carriage.

    These contain certain exclusions of liability and you should read them before travelling. This is available from the Information Desk in the Passenger Terminal Buildings..
    Conditions of carriage
    Version ORT4 0329 Rev 6
    1. Definitions

    "ADR" the European Agreement concerning the International Carriage of Dangerous Goods by Road; 

    Commercial Goods" any goods or article intended to be used or sold industrially or commercially; 

    "Commercial Vehicle" or "Vehicles" any vehicle other than Passenger Vehicles including, but not limited to, any vehicle carrying Commercial Goods, Box vans , Commercial vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes, articulated lorries, coaches and other public service vehicles, tractor vehicles and their trailers;

    "Competent Authority" anybody with power to make regulations or take action regarding the operation of the Fixed Link;

    "Dangerous Goods" any Goods or articles whose carriage is regulated by Eurotunnel's published policy on hazardous goods, and/or by specific regulations enacted by competent authorities and/or by specific provisions included in international treaties duly ratified by the UK and/or France;

    "Eurotunnel" the partnership comprising The Channel Tunnel Group Ltd. and France-Manche S.A. and their assignees acting as operators of the Fixed Link pursuant to a concession awarded by the UK and French Governments dated 14th March 1986;

    "Fixed Link" the Channel Tunnel link as defined in the Treaty between the UK and France signed on 12th February 1986; "Goods" all personal chattels other than things in action and money; "Luggage" any Goods or articles as are normally required for the personal use of Passengers whether in or on a vehicle or carried or worn by Passengers, and normally contained in hand baggage, suitcases, or the like, but excluding any article intended exclusively for commercial or industrial use;

    "Passenger" or "Passengers" any person travelling in or with a Vehicle on a Shuttle;

    "Passenger Vehicle" or "Vehicles" any motor vehicle, motor cycle, bicycle, private van (not used for the carriage of Commercial Goods) or camper van, including any caravan or trailer attached thereto other than Commercial Vehicles;

    "SDR" Special Drawing Rights as defined from time-to-time by the International Monetary Fund;

    "Shuttle" or "Shuttles" the Eurotunnel rolling stock consisting of locomotives and carriages within which Vehicles and Passengers are carried through the Fixed Link between Eurotunnel's terminals;

    "Shuttle Operations" the carriage of Vehicles and Passengers on the Shuttles; "Ticket" the ticket voucher or other form of authority to travel issued by Eurotunnel

    2. Scope of Application
    2.1 These Conditions shall apply to the carriage of all Passenger Vehicles, Commercial Vehicles and Passengers using Shuttles.

    2.2 Passengers shall comply with all directions given by Eurotunnel staff, and shall be solely responsible for the boarding and unboarding of their vehicles to and from Shuttles.

    2.3 Carriage is subject to all applicable bye-laws , safety and other regulations issued by Competent Authorities and all terms and conditions to which any Ticket is subject. Passengers shall not act in a manner likely to endanger any person or property, and shall obey all reasonable commands given by Eurotunnel for the purpose of ensuring the safety, efficiency or regularity of Shuttle Operations.
    3. Carriage
    3.1 Eurotunnel agrees to carry Passengers, their Goods, Luggage and Vehicles to their destination terminal subject to and in accordance with these Conditions provided that:

    3.1.1 Such carriage is possible using the staff and facilities normally required for regular traffic and having regard to the safety and security of Shuttle Operations; and

    3.1.2 Such carriage is not prevented by any state of affairs beyond the control of Eurotunnel, act of God, adverse weather conditions, fire, flood, riot, armed conflict, terrorist action, action by Government or other Competent Authority, national emergency, strike, lock-out or industrial dispute, power or mechanical failure (howsoever arising).

    3.2 In the event that Eurotunnel's service becomes non-operational or is delayed or suspended for any reason whatsoever so that carriage is not in Eurotunnel's sole opinion possible or is not likely to be possible at or within a reasonable time of the travel time booked then Eurotunnel shall be entitled to refuse travel. In such circumstances Eurotunnel shall at its option:

    3.2.1 at its own expense make arrangements for travel to or from (as the case may be) with another operator of cross Channel travel services; or

    3.2.2 cancel the Ticket and refund the fare paid; or

    3.2.3 offer Passengers the opportunity to cancel their Ticket and/or re-book and travel at a different time [but on the same tariff band]. Passengers not accepting such an offer will receive a refund under clause 3.2.2.

    The taking of any of the above steps by Eurotunnel shall be in full settlement of any claim any Passenger may have against Eurotunnel in respect of non-travel.
    4. Customs/Police/Security/Safety

    4.1 Passengers must comply with customs regulations and bye-laws in force from time to time, and with all other regulations of any Competent Authorities regarding Passengers, Vehicles, Luggage or other property, Commercial Goods and animals.

    4.2 Passengers shall comply with such checks, inspections and searches of Vehicles, Persons and Luggage and answer such questions and provide to Eurotunnel such information as Eurotunnel considers in its sole discretion to be necessary or desirable for the safe and/or secure and/or efficient and regular operation of its Shuttles.

    4.3 Passengers failing to comply with Article 4.1 do so entirely at their own risk and Eurotunnel shall not be liable to Passengers for the consequences of their failure to comply with such regulations.

    4.4 Eurotunnel shall not be responsible for any delay caused to Passengers arising from compliance with Articles 4.1 and 4.2, or for any loss or damage arising from or consequential upon such delay.

    4.5 If a Passenger fails to comply with Articles 4.1 and 4.2 he/she may be refused travel. In that event the fare paid will be refunded but otherwise Eurotunnel shall have no liability to the Passenger.

    5. Tickets

    5.1 Passengers must ensure at the time of purchase that Tickets are in conformity with their request. No refund shall be available after a Passenger has passed through Eurotunnel's Check-In area in respect of any error in calculation of the fare paid by a Passenger.

    5.2 Tickets issued by Eurotunnel are not consignment notes.

    6. Refunds
    6.1 Refunds on unused Tickets or any part thereof are not available as of right, but Eurotunnel will give reasonable consideration to applications for refunds, provided that such applications are made in writing (enclosing the Ticket) to Eurotunnel within 3 months of the date of expiry of the unused Ticket.
    7. Goods Excluded

    7.1 Dangerous Goods will only be accepted for carriage in accordance with the provisions of Article 8.

    7.2 Subject to these provisions, Passengers shall not carry hazardous Goods such as loaded firearms or explosives, toxic, radioactive or infectious Goods, or flammable Goods or any other Goods or items which by their nature or by their method of carriage is in Eurotunnel's sole opinion liable to endanger the safety of Shuttle Operations.

    7.3 Save as set out in Annex A no livestock, animals or domestic pets will be accepted for carriage.

    7.4 In the event of loss or damage resulting from a Passenger's failure to comply with Article 7.2 or 7.3 or Annex A, the Passenger agrees to indemnify Eurotunnel against any loss or damage incurred by Eurotunnel or which it may incur to any third party. Eurotunnel will not be liable to such a Passenger or to any third party for property damage and will not be liable for failing to detect a Passenger's failure to comply with Article 7.2 or 7.3 or Annex A or to prevent such loss or damage save to the extent of Eurotunnel's wilful neglect or misconduct.

    8. Dangerous Goods

    8.1 Eurotunnel will accept the carriage of Dangerous Goods, subject to compliance with the following conditions:

    8.1.1 The transport of all goods classified as dangerous under ADR (including those being carried under the limited load exemptions) must be declared to Eurotunnel prior to carriage specifying the UN number, ADR references (class, packing group and classification code if required) of all the Dangerous Goods being carried, the official ADR name of substances carried (including volume and weight), and details of packaging.

    Dangerous Goods being carried under the ADR limited quantity, excepted quantity or any other special provisions (e.g. Chapter 3.4, 3.5 etc.), which do not need documentation, do not need to be declared (if however these goods are declared, a full ADR declaration must then be provided).

    8.1.2 The transport of Dangerous Goods conforms with all statutory rules and other regulations in force (including Eurotunnel's published policy) relating to the transport of such goods.

    8.2 Passengers carrying Dangerous Goods on to Shuttles in circumstances contrary to the above, agree to indemnify Eurotunnel against any loss (direct, indirect or consequential) or damage incurred by Eurotunnel itself or by any third party.

    9. Exclusions of Carriage
    9.1 Eurotunnel will not accept for carriage Vehicles which fail to comply with their regulations applicable from time to time or categories of excepted vehicles or Vehicles which in Eurotunnel's opinion present or may present a threat to the safety or security of the Fixed Link or of any person using the Fixed Link

    9.2 Eurotunnel reserves the right to refuse carriage to:

    9.2.1 Passengers who do not comply with applicable laws and regulations in the UK and France or who appear to Eurotunnel to be under the influence of alcohol or drugs or whose conduct may, in Eurotunnel's opinion, involve a risk to safety, or cause delay, or otherwise impede Shuttle Operations, or whose conduct is a nuisance to others;

    9.2.2 Vehicles carrying Goods improperly or inadequately secured or packed; which have failed to pass any pre-boarding check; or whose apparent condition may, in Eurotunnel's opinion involve a risk to safety, cause delay, or otherwise impede Shuttle Operations.

    9.3 In the event of any Vehicle requiring recovery, reboarding or repacking (save where such event is caused by Eurotunnel's wilful neglect or misconduct) the costs of such recovery, reboarding or repacking together with all costs incurred in consequence thereof shall be payable by the Passenger.

    9.4 Passengers must respect the health and safety for all persons in the Fixed Link and comply with all reasonable requests of Eurotunnel staff. In the event Passengers fail to do so Eurotunnel is entitled to terminate or refuse travel and, in appropriate circumstances, return travel will be refused. In that event Eurotunnel will refund the fare paid but otherwise shall be under no liability.

    9.5 Smoking is prohibited in the Shuttles.

    9.6 No Commercial Vehicles will be accepted for carriage other than on Eurotunnel's Freight Shuttles.
    10. Exclusions of Liability

    10.1 Eurotunnel shall not be liable for any loss or damage whatsoever arising:

    10.1.1 From delay in or cancellation of Shuttle Operations (including deterioration of perishable Goods);

    10.1.2 From its agents, employees or subcontractors acting outside the scope of their duties on behalf of Eurotunnel;

    10.1.3 From circumstances beyond its control, or which are not within its power and ability to remedy;

    10.1.4 From any Competent Authority suspending or taking steps to suspend Shuttle Operations whether in whole or in part;

    10.1.5 From the inherent nature of the Goods, such as fragility or deterioration;

    10.1.6 From the carriage of money or valuables which commence carriage under escort the purpose of which is to avoid such risks;

    10.2 Eurotunnel shall not be liable for any consequential loss, such as loss of use, loss of profit, or other indirect loss of any type whatsoever, or where the loss or damage is not reported in accordance with these Conditions.

    11. Liability

    11.1 Eurotunnel accepts liability for death of or personal injury to Passengers arising out of an accident providing that it occurs (a) during carriage, and (b) out of or in connection with Shuttle Operations, save that Eurotunnel shall not be liable to the extent that it proves that such accident was caused by (i) the negligence of the Passenger and/or (ii) the act of a third party and/or (iii) an event beyond Eurotunnel's control.

    11.2 Eurotunnel accepts liability for loss of or damage to Passenger Vehicles, Commercial Vehicles, Luggage, Goods and Commercial Goods arising during carriage, and in connection with Shuttle Operations, save that there shall be no presumption of liability upon Eurotunnel to the extent that the loss or damage is caused by events or circumstances unrelated to Shuttle Operations, or by the fault or negligence of the Passenger. In any event, Eurotunnel's liability shall be limited as follows:

    11.3 Eurotunnel's liability for loss or damage in respect of Passenger Vehicles shall in no event exceed 8,000 SDR per vehicle. A Passenger Vehicle towing a trailer, whether loaded or unloaded, shall be considered as a single Passenger Vehicle.

    11.4 Eurotunnel's liability for loss or damage in respect of Luggage shall in no event exceed 1,000 SDR.

    11.5 Subject to 11.6, Eurotunnel's liability for loss or damage in respect of Commercial Goods shall in no event exceed 8.33 SDR per kilogram gross weight lost or damaged (including packaging). Notwithstanding this, in no case shall Eurotunnel's liability exceed the depreciation in value of that part of the Commercial Goods damaged.

    11.6 Eurotunnel's liability for total or partial loss or damage in respect of Commercial Goods and/or Commercial Vehicles shall, in no event exceed 70,000 SDR per Vehicle. A Commercial Vehicle towing a trailer whether loaded or unloaded, shall be considered as a single Commercial Vehicle.

    12. Reporting Damage/Loss/Delay/Claims

    12.1 Any damage to or loss of Goods or Vehicles or claims for delay or cancellation of any service must be reported to Eurotunnel as soon as it occurs. In respect of damage to property which is not immediately apparent, this must be reported no later than 7 days following the date of the relevant carriage. In such event, the onus of proving that such damage occurred during carriage by Shuttle shall be on the Passenger.

    12.2 Any claim in respect of any loss or damage arising out of Shuttle Operations shall be addressed in writing to Eurotunnel, and sent together with any supporting documentation.

    12.3 Any such claim must be notified to Eurotunnel within one year from the date of the relevant carriage. Failure to do so shall lead to the Passenger being timebarred from bringing any claim.

    13. Information

    13.1 Eurotunnel shall operate a permanent public information point and a remote information service for Passengers. A register is available for Passengers' complaints and suggestions.

    13.2 Passengers by reserving Tickets consent to Eurotunnel creating maintaining and updating in electronic form, data which is personal to the Passenger. Such data may include name, address, telephone number other personal details and crossings made. Data will be updated and maintained for the purposes of the legitimate administration of Eurotunnel's business and the provision of information to the passengers. In accordance with the provisions of the Data Protection Act 1998 and Loi Informatique et Liberté of 6 January 1978 Passengers have a right of access and a right to correct all information held about them by contacting Eurotunnel. Information is used for internal marketing purposes and may be disclosed to third party organisations for these purposes. If Passengers do not wish the data to be used for this purpose they should contact Eurotunnel.

    14. Exclusions of Carriage
    14.1 These Conditions shall be governed in all respects by English law if a claimant brings his or her action in England, and French law if a claimant brings his or her action in France. However, in the case of death or personal injury these Conditions shall be governed by the law of the country in which the incident causing the death or injury occurred.
    15. Jurisdiction

    15.1 Eurotunnel and Passengers hereby irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof.

    15.2 These Conditions are issued in both English and French. Where a claim is brought in England, the English language version shall be treated as the authentic version, and where a claim is brought in France, the French language version shall be treated as the authentic version.

    15.3 In respect of claims for loss or damage brought in France by persons travelling on the shuttle for business purposes, it is expressly agreed that the Tribunal de Commerce de Paris shall have exclusive jurisdiction.

    16. General

    16.1 No failure by Eurotunnel to enforce any provision of these Conditions shall be construed as a waiver of such provision or affect the right of Eurotunnel to enforce any other provision thereof.

    16.2 Any action or claim against Eurotunnel whatsoever is subject exclusively to the conditions and limitations defined herein. No waiver by Eurotunnel of its rights hereunder may be relied upon or construed as a precedent.

    16.3 Eurotunnel reserves the right to amend these Conditions at any time.

    Annex A
    1. Condition relating to the travel of Pet Cats or Pet Dogs

    1.1 This annex applies to the transport of Animals on Shuttles.

    1.2 Nothing in this annex alters or supersedes the Eurotunnel Conditions of Carriage except that the exclusion of domestic pets in section 7.3 is suspended for the duration of the Scheme in so far as it relates to Animals.

    1.3 This annex applies for the duration of the Scheme but Eurotunnel may suspend or cancel its participation in the Scheme at any time.

    2. Definitions

    2.1 "The Scheme" means the Scheme defined in "Pet Travel Scheme (Pilot Arrangement)(England) Order".

    2.2 "Animal" means domestic pet cat or pet dog.

    2.2 "Owner" means the owner or handler of the Animal and the person who has charge of the Animal whilst in the Fixed Link.

    3. Requirements

    3.1 The Owner must:

    3.1.1 Pay such charges as Eurotunnel fixes for the transport of Animals;

    3.1.2 Comply with all requirements of the Scheme failing which travel will be refused;

    3.1.3 Notify Eurotunnel at the time of booking that an Animal will be carried.

    4. The safety, welfare, comfort and behaviour of any Animal is at all time the sole responsibility of its Owner.
    5. Animals must remain in the Owner's vehicle (unless authorised to leave the vehicle by Eurotunnel) and must be kept under control by the Owner at all times.
    6. Cats must be transported in a basket or suitable container capable of being securely closed. Dogs must wear a collar and a suitable lead.
    7. Animals must be prevented from fouling any part of the Fixed Link (except areas designated for that purpose by Eurotunnel).
    8. The Owner shall present the Animal and documents referring to that Animal to the Eurotunnel staff at the "Pets Control Point " at the Eurotunnel Terminal in France.
    9. Eurotunnel will not transport any Animal that does not comply with all the requirements of the Scheme.
    10. Eurotunnel may refuse to transport an Animal if in its sole opinion the Animal is unfit to travel or is considered to represent a danger or nuisance to other travellers or to Eurotunnel Staff.
    11. If an Animal is found not to comply with the requirements of the Scheme or in the opinion of Eurotunnel is unfit to travel on a shuttle the Owner shall immediately remove the Animal from the Fixed Link and make arrangements with regard to importing the Animal into the UK under the quarantine regulations and will be responsible for any quarantine and other costs and treatment and all costs arising from any delay.
    12. Tickets for Animals are non-refundable.
    13. An authorised carrier agent as defined in "The Rabies (Importation of Dogs Cats and other Mammals) Order 1974" transporting animals into quarantine in the UK is obliged to declare at Check-In on the Eurotunnel Terminal in France that such animals are being transported and present the Boarding Document [ID 11] or import licence to the Eurotunnel Staff.
    Frequent Traveller terms and conditions
    Version COMM/0113/4
    1. Availability
    1.1 Frequent Traveller bookings cannot be upgraded or transferred to any other Eurotunnel ticket.
    2. Registration
    2.1 To qualify for the Frequent Traveller scheme, a customer must register as a Frequent Traveller and open an account online at eurotunnel.com/frequenttravelleror call 08443 35 35 35. Accounts cannot be opened at Check-In

    2.2 The main account holder can appoint a Nominated Person on the account. A Nominated Person can only be added at the time the Account is opened, and cannot be changed for the duration of the Account validity.

    2.3 A minimum number of journeys must be paid for in advance at registration ( see downloadable PDF for details ). The advance payment will be shown as a credit in the account. The account will be debited as each travel booking is made. Note that the account cannot be used to pay for supplements which must be paid for separately.

    2.4 When opening the Account the customer must specify whether s/he wishes to open a UK Account or a French Account. For UK Accounts all payments will be in pounds sterling. For French Accounts all payments will be in Euros. Supplements will be paid for in the currency of the account. The language of all communication between Eurotunnel and the account holder(s) will be determined by the account chosen.

    2.5 The main account holder and any nominated person must be over 18 years old
    3. Use of account
    3.1 The main account holder is responsible for the operation and use of the account. Where a nominated person is named, the main account holder remains responsible for account details and passwords. However, the nominated person can share the rights to book, amend and cancel bookings.

    3.2 The main account holder will be given an Account Number and password. These details are personal to the main account holder (and any nominated person) and should not be disclosed to any other party.

    3.3 Bookings can be made by the main account holder or the nominated person. However the person making the booking must travel on all bookings made in their name.

    3.4 Travel will be refused if the person making the booking is not present at the time of check-in.
    4. Account Credit
    4.1 Where an advance payment has been made by cheque, bookings can only be made following 8 calendar days after opening the Account. E-Cards are not accepted

    4.2 The credit in the Account is valid for 12 months from the date the payment is made. Any unused credit will automatically expire and will not under any circumstances be refunded. Bookings (and any amended bookings) and all travel booked (outward and return) must be completed by the end of this 12 months period.

    4.3 Customers can hold more than one account in the same name

    4.4 Once an Account is opened, further credit cannot be added. Account credit is non-refundable and non-transferable.

    4.5 The credit in the account cannot be used to pay for any other products or services (e.g. supplements, Pets or Insurance)

    4.6 Frequent Traveller bookings and the credit in the account cannot be used in conjunction with any other offer or promotion.
    5. Bookings
    5.1 The main account holder or Nominated Person (if applicable) must make a booking in advance of travel via the Eurotunnel website or the Contact Centre . Bookings cannot be made at Check-In . In order to make a booking the main account holder or Nominated Person (if applicable) must quote the Account Number and password. All bookings are subject to availability. A booking reference number will be advised to confirm your reservation

    5.2 Any applicable supplements are payable in the currency of the Account by credit/debit card only. Supplements cannot be paid using credit from the Account.

    5.3 Bookings can be amended or cancelled up to 24 hours prior to travel (subject to availability and payment of any applicable supplements)

    5.4 If a booking is cancelled within the 12 months validity of your Account it will be credited with the amount paid for the booking. Any supplements paid will be refunded. Refund of supplements cannot be made at Check-In

    5.4 Standard Frequent Traveller and Day/Overnight Frequent Traveller Tickets cannot be upgraded to FlexiPlus travel.
    6. Travel
    6.1 The person making the booking must travel on all bookings made in their name. On arrival at check-in, the main account holder must present the credit/debit card used to open the account together with the Frequent Traveller Account number and booking reference. A Nominated Person must present the credit/debit card (if provided) that was registered for them at time of account opening.

    6.2. If the relevant payment card (as detailed in 6.1) is not available travel under the Frequent Traveller Account will have to be validated at the Information Desk in the Passenger Terminal Building.

    6.3 Company credit cards can be used to open Accounts but the relevant card MUST be presented on arrival at Check-In by the person making the booking and must be in the name of the main account holder or Nominated Person (if applicable) who must be in the vehicle at check-in.

    6.4 Eurotunnel reserves the right to refuse travel or request payment at the full ticket price if the relevant card and either the main account holder or Nominated Person (where applicable) are not present in the vehicle at Check-In.

    6.5 In accordance with Eurotunnel's Ticket Terms , bookings are only valid for the booked departure time and the vehicle type stated. These can be amended subject to availability and payment of any applicable supplements up to 24 hours prior to travel
    7. Eurotunnel's Rights
    7.1 Eurotunnel reserves the right to alter and/or modify or withdraw all or any part of the Frequent Traveller scheme and/or these terms and conditions at any time without prior notice. In such circumstances Eurotunnel will honour any credit in the Account and any bookings already made.

    7.2 Eurotunnel reserves the right to refuse applications to open an Account and/or to close Accounts where there has been abuse of the rules of the scheme and/or any Eurotunnel rules and regulations. The decision whether to refuse to open or to close an account is at Eurotunnel's sole discretion. Where exercising this right refunds of any unused credit in the Account will be at Eurotunnel's sole discretion.

    7.3 Eurotunnel shall not under any circumstances be liable for any claims, costs losses or expenses of whatever kind incurred or potentially incurred by the registered account holder or any third party whether direct, indirect or consequential arising from Eurotunnel's decision not to open or to close an account and the Frequent Traveller indemnifies Eurotunnel accordingly.
    8. Jurisdiction and Governing Law
    8.1 Where a customer opens a UK Account, this agreement will be governed by and construed in accordance with English Law and both parties irrevocably submit to the jurisdiction of the English Courts. Where a customer opens a French Account, this agreement will be governed by and construed in accordance with French Law and both parties irrevocably submit to the jurisdiction of the French Courts.
    9. Eurotunnel Ticket Terms and Conditions of Carriage
    9.1 Eurotunnel Ticket Terms and Conditions of Carriage apply. Where there is any conflict between these terms and conditions and the Eurotunnel Ticket Terms, then these terms will apply. Where there is any conflict between these terms and the Conditions of Carriage, then the Conditions of Carriage will apply. Copies are on the Eurotunnel Website and are available on request.
    10. Data Protection
    10.1 To enable Eurotunnel to provide main account holders and nominated persons with this service, it is necessary for us to hold personal information (data) about you. View our Privacy and Cookies Policy or call the Contact Centre.

    10.2 Eurotunnel would also like to use your data to keep you up-to-date with Eurotunnel products and services and certain third party offers that we feel may be of interest to you, and for our own training purposes. We would also like to be able to contact you for your views on our products and services. If you object, you should contact ECS, Eurotunnel, UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX or unsubscribe at www.eurotunnel.com/uk/unsubscribe .
    11. Wheelchair users
    11.1 Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed
    12. Carriage of Firearms and Ammunition
    12.1 These must be declared at Check-In and as otherwise directed by signs on the Terminals. Please read the Rules for the Carriage of Firearms and Ammunition which is available from the Information Desk in our Passenger Terminal Buildings.
    13. Carriage of Reserve Fuel Containers
    13.1 Please read the Rules for the Carriage of Reserve Fuel Containers available from the Information desk in our Passenger Terminal Buildings.
    Coach Terms and Conditions
    1. Definitions

    These Terms and Conditions apply to bookings for coach travel with Eurotunnel where travel occurs from 1 January 2015 and will continue to apply until they are amended by Eurotunnel. Booking and travel with Eurotunnel after the above date shall be deemed to constitute acceptance of these terms and conditions.

    The following words and phrases shall have the following meanings:

    • Account Application Form the form that must be completed in order for a Customer to open an account with Eurotunnel to make Bookings
    • Agreement this agreement as may be amended from time to time
    • Booking a booking issued by Eurotunnel for travel on a Shuttle by a Coach at the Published or Contract Fare
    • Booked Departure the date and time of travel in relation to the Booking
    • Booking Reference Number a unique reference number issued by Eurotunnel in respect of each Booking
    • Channel Tunnel the Channel Tunnel as defined in the Treaty between the UK and France dated 12th February 1986
    • Coach any passenger service vehicle designed for the carriage of 18 or more seated persons including drivers, the dimensions of which must not exceed:
      • Height 4.2 metres
      • Width 2.55 metres (plus mirrors)
      • Length 18.0 metres (including trailer)
      • Weight 24 tons
    • Coach Calendar the annual coach calendar detailing Published Fares and tariff bands (green, yellow, red and black) and Fare Terms for coach travel, a copy of which can be obtained from the Coach Sales Centre email: coachsales@eurotunnel.com or the internet on www.eurotunnel.com
    • Contract Fare the price for Bookings offered by Eurotunnel to the Customer from time to time
    • Credit Account Holder the Customer whose details are specified on the Account Application Form and to which Eurotunnel has offered credit terms in respect of payment
    • Customer a person or legal entity which makes a Booking
    • Eurotunnel together The Channel Tunnel Group Limited and France-Manche S.A
    • Fare Terms as detailed in the Coach Calendar or as indicated elsewhere
    • Midi Coach a Coach of not more than 9.0 metres in length
    • Package a trip originating in the UK or France comprising one-way or return Travel and another element (e.g. accommodation) approved by Eurotunnel
    • Package Tour Agent (PTA) a Customer, as designated by Eurotunnel at Eurotunnel's sole discretion, which makes Bookings for the sole purpose of resale as part of Packages
    • Passenger any person travelling in or with a Coach on a Shuttle other than the designated drivers of a Coach
    • Published Fare as detailed in the Coach Calendar
    • Shuttle a Eurotunnel shuttle train
    • Standard Coach a Coach exceeding 9.0 metres in length
    • Travel the transport on the Shuttle of a Coach and its Passengers
    2. Fares
    The Customer shall pay for Bookings in accordance with the terms of this Agreement.
    3. Customer's obligations

    3.1 The Customer shall:-

    3.1.1 comply with the terms of this Agreement without limitation. In the event of failure to comply with the terms of this Agreement, the Customer shall, in addition to any other Eurotunnel rights or remedies available to Eurotunnel, no longer be entitled to the Contract Fare and shall pay for Bookings at the Published Fare;

    3.1.2 not disclose details of the Contract Fare to any third party without the prior written consent of Eurotunnel;

    3.1.3 not permit the use of the Contract Fare by any other person save where the provisions of clause 3.2 apply; and

    3.1.4 be fully liable for the actions of all its servants, agents and any other Coach operator who travels on the Customer's account. Eurotunnel reserves the right to claim financial compensation from the Customer for any loss caused by the Customer or any other Coach operator travelling on the Customer's account.

    3.2 In respect of Customers which are PTAs, they shall:-

    3.2.1 advertise the cost of a Package as a single, all-inclusive price thereby not identifying the
    element of the Package which comprises the Contract Fare;

    3.2.2 notify their customers of all Booking details and any provisions of this Agreement relating to them, and provide them with a copy of Eurotunnel's Conditions of Carriage and Ticket Terms;

    3.2.3 indemnify Eurotunnel against any costs, loss, liability or expenses arising (whether directly or indirectly) from any failure to make the notification referred to in clause 3.2.3; and

    3.2.4 not hold themselves out as representing Eurotunnel in any capacity other than as PTA unless otherwise agreed by Eurotunnel in writing.

    3.3 The Booking Reference Number shall be quoted by the coach driver at Check-In. If the driver fails to quote the correct Booking Reference Number, the coach driver shall be required to make a new Booking at the then applicable Published Fare.

    3.4 Coaches shall arrive at Check-In not less than 45 minutes (but not more than 2 hours) before their Booked Departure. Coaches must arrive in the boarding area at least 25 minutes before the allocated departure time.

    3.5 The Customer shall notify the Coach Sales Centre at the time of making a Booking if there are any Passengers likely to travel who would face difficulty in exiting unassisted from the Coach or from the Channel Tunnel in the event of an emergency or for any other reason. Failure to disclose such information at the time of making the Booking may result in a delay or denied boarding. Eurotunnel shall have no liability to the Customer in respect of any delay or denied boarding arising from such failure to disclose the required information.

    3.6 The Customer shall notify the Coach Sales Centre when making a Booking if a Coach will be carrying football supporters. The Customer shall supply a full passenger list no less than 48 hours prior to Booked Departure. Details of the match, including the date and venue are also required. Failure to disclose such information may result in the Booking becoming invalid.

    4. Conditions of Use

    4.1 A Booking is only valid for the Coach stated within the Booking details and for the Booked Departure.

    4.2 Eurotunnel shall be entitled to treat any coach driver quoting a Booking Reference Number relating to any Booking made by the Customer under this Agreement as acting as an authorised agent of that Customer. The Customer agrees to be bound by any act or decisions made by the coach driver in relation to that Booking or in relation to any new Booking made by the coach driver.

    4.3 Coaches which arrive early may (subject to availability) be able to travel on an earlier departure. As Published Fares and Contract Fares may differ according to the date and time of travel, an additional sum may be payable by the Customer, which will be the difference between the price originally paid and the price applicable to any new departure.

    4.4 Coaches which arrive late (i.e. less than 45 minutes before the Booked Departure) will no longer be able to travel on the Booked Departure as the Booking will no longer be valid. In these circumstances, if the coach driver wishes to travel, a new Booking will have to be made at the relevant fare.

    4.5 Eurotunnel reserves the right to inspect and search any Coach and examine, remove or repack or otherwise handle the contents of any part thereof if directed or requested to do so by HM Revenue & Customs or any other civil or military authority or if Eurotunnel, in its reasonable opinion and its sole discretion, considers it desirable to do so. Eurotunnel shall not be liable for any costs, loss, damage or non-delivery or delay arising out or otherwise in connection with such action, unless caused by the fault or negligence of Eurotunnel.

    4.6 Eurotunnel reserves the right to request details of Passengers and upon receipt of that information may, at its entire discretion, refuse carriage on the Shuttle of such Passengers or any coach carrying such Passengers.

    4.7 Customers shall inform Eurotunnel at the time of making their Booking of the likely presence of domestic pets on board the Coach. The carriage of pets is covered by the relevant clause(s) in the Conditions of Carriage. Declaring the presence of pets is mandatory and the responsibility for doing so rests with the Customer. Dogs, cats, and ferrets are required to be subject to controls prior to embarking for the United Kingdom. These controls are carried out by Eurotunnel and the supplement payable in respect of each animal shall be paid by the Customer at the time of making their Booking. There is no supplement payable in respect of guide dogs for blind persons or for assistance dogs accompanying their owner, subject to the production of documentation attesting to the dogs' status. The controls take place prior to check-in and Customers should allow sufficient extra time. Eurotunnel recommends that Customers contact DEFRA (www.defra.gov.uk) for all relevant information.

    4.8 Eurotunnel shall not be liable in the event of delays to crossings arising from Customers' failure to comply with clause 4.7 above, nor shall it be liable for any other consequence of Customers' failures to comply with the Pets Scheme (as set out in the Conditions of Carriage).

    4.9 Failure to comply with the requirements of clause 4.7 may result in the refusal of carriage to the Customer and the Passengers, in which case the Contract Fare shall not be refunded.

    4.10 Eurotunnel reserves the right to refuse carriage on the Shuttle and/or terminate the account of the Credit Account Holder upon which travel is made if:

    4.10.1 a Coach uses the lanes reserved for FlexiPlus passengers unless directed to do so by an authorised member of Eurotunnel staff; or

    4.10.2 a Coach driver sets down Passengers anywhere on Eurotunnel premises, in particular at the service station on the UK terminal, without the authorisation of Eurotunnel.

    4.11 Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If the Customer's vehicle is fitted with such a container, the Customer must declare this at Check-In. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel

    4.12 General
    4.12.1 Black tariff dates are booked as single legs only.

    4.13 Specific to Standard Singles
    4.13.1 Can be booked on the day of departure.
    4.13.2 Valid for single leg journeys.
    4.13.3 Valid in either direction.
    4.13.4 A return fare is the sum of the outbound and inbound single fares.

    4.14 Specific to a 1 & 2 Day return or 3 – 5 Day return fares
    4.14.1 Must be booked at least 1 day in advance.
    4.14.2 Valid outbound from Folkestone to Calais only.
    4.14.3 Fares are calculated using the outbound departure date.
    4.14.4 Return journeys exclude Black tariff dates
    4.14.5 The return journey to commence before midnight on the last calendar day of the specific ticket type.

    5. Payment- Customers who are not Credit Account Holders

    5.1 Payment shall be made using a previously approved credit card or cleared cheque or by bank transfer at least 37 days before the Booked Departure.

    5.2 For Bookings made less than 37 days before the Booked Departure payment shall be made at the time of Booking.

    5.3 Bookings will not be confirmed until Customers comply with relevant payment terms.

    5.4 If payment is not received in accordance with clause 5.1, the Booking will automatically be cancelled.

    6. Payment- Credit Account Holders

    6.1 Payment shall be made by bank transfer to an account specified by Eurotunnel or by such other method of payment as may be agreed with Eurotunnel. Invoices shall be paid no later than the thirtieth day of the month following the month during which the invoice was issued.

    6.2 Eurotunnel may at its sole discretion, terminate a credit account by giving notice in writing. In such circumstances, all Bookings made by the Credit Account Holder will be cancelled, except where they have been paid for in full.

    7. Invoicing

    7.1 Eurotunnel will invoice a Credit Account Holder not more than 28 days before the Booked Departure or, in the case of Bookings made within 28 days of the Booked Departure, immediately.

    7.2 The Credit Account Holder shall notify Eurotunnel in writing of any dispute in relation to any invoice within 14 days of the date of the invoice.

    7.3 Interest on any unpaid amounts due from any Customer shall accrue on a daily basis at the rate of 4% above the base-lending rate of NatWest Bank plc from time to time.

    8. Cancellation or Amendment of Bookings

    8.1 Except where the Fare Terms state otherwise the Customer may cancel or amend its Booking without charge in the following circumstances:

    - 8.1.1 any booking other than a 1 & 2 Day Return booking not less than 21 days before the Booked Departure;
    - 8.1.2 any 1 & 2 Day Return booking not less than 7 days before the Booked Departure.
    - 8.1.3 Black tariff date bookings are Non Refundable.

    8.2 Unless cancelled or amended in accordance with this clause Bookings may not be cancelled or amended and a Customer shall remain liable for the Contract Fare even if the Customer does not travel.

    8.3 Cancellation or amendment of any promotional fare bookings may be made in accordance with the fare terms applicable. Where a Customer cancels or amends a promotional fare booking contrary to any applicable fare terms, the Customer shall remain liable for the price of that promotional fare booking.

    9. Inspection of Records
    Eurotunnel shall have the right on reasonable notice to inspect and/or require copies of any information held by the Customer relating to this Agreement including but not limited to recording of amounts paid to a PTA in respect of Packages.
    10. Conditions of Carriage, Ticket Terms, Fare Terms
    Eurotunnel's Conditions of Carriage, these Coach Terms and Conditions and Eurotunnel's Fare Terms apply to all Travel on the Shuttle. These are available from Eurotunnel's website or by contacting the Coach Sales Centre email: coachsales@eurotunnel.com or the internet on www.eurotunnel.com. The Customer shall notify all Passengers prior to travelling that these terms apply and that they contain certain exclusions of liability which apply to the Passenger. The Customer shall indemnify Eurotunnel against all costs, loss, liability or expenses arising (whether directly or indirectly) out of, or otherwise in connection with, any failure of the Customer to make such notification.

    Eurotunnel reserves the right to amend the UK Coach Calendar and Fares with a 30 days written notice period
    11. Liability for Injury, Loss or Damage

    11.1 In addition to any other indemnities contained in this Agreement the Customer shall indemnify Eurotunnel against any costs, loss, liability or expenses (including such costs, loss, liability or expenses arising out of or in connection with claims made by third parties) arising (whether directly or indirectly) out of or otherwise in connection with:

    11.1.1 a breach by the Customer of any terms of this Agreement;

    11.1.2 any act or omission committed by the Customer outside the scope of its authority;

    11.1.3 the theft, loss or fraudulent use of Booking Reference Numbers where such theft, loss or fraudulent use results from the Customer's lack of prudent care of the same. The Customer shall notify Eurotunnel immediately upon becoming aware of any such theft, loss or fraudulent use;

    11.1.4 any breach by the Customer or its Passengers of the Eurotunnel Conditions of Carriage (provided that where the liability arises out of a breach by a Passenger the Customer's liability shall not exceed £1 million per any one occurrence);

    11.1.5 any breakdown of a Coach whilst loaded on a Shuttle or occurring during loading or unloading;

    11.1.6 any defects in, or inadequacy or overloading of a Coach;

    11.1.7 any death or injury to any third party, including any Passenger, caused by the negligence of the Customer, its servants, its agents or any independent contractor;

    11.1.8 the refusal of entry to the Channel Tunnel of any Passenger or whose entry is unlawful for any reason whatsoever.

    11.2 Eurotunnel shall not be liable for any costs, loss, liability or expenses incurred by any Customer arising out of or otherwise in connection with:

    11.2.1 any delay in the boarding of any Coach on a Shuttle, its exit from the Shuttle or in the Shuttle's passage through the Channel Tunnel; or

    11.2.2 any interruption (for whatever reason) in the commercial operation of the Shuttle service for the transport of Coaches or, such service having commenced any interruption thereof for whatever reason.

    12. Termination

    12.1 Eurotunnel may terminate this Agreement immediately by written notice if the Customer:

    12.1.1 fails to make payment of any amount falling due to be paid within 7 days of the due date for payment;

    12.1.2 commits a material breach of any material obligation (other than a payment obligation) under this Agreement which it fails to remedy within 7 days of the receipt of the notice of such breach;

    12.1.3 goes into liquidation, has a receiver or administrative receiver or similar official appointed over all or any of its assets or is subject to any proceedings in any relevant jurisdiction having a similar effect;

    12.1.4 is declared insolvent or being an individual is declared bankrupt;

    12.1.5 ceases or threatens to cease to carry on the whole or any material part of its business;

    12.1.6 exceeds any credit limit as notified from time to time by Eurotunnel;

    12.1.7 fails to utilise any credit account for a period of 3 months;

    12.1.8 makes or attempts to make a reservation on behalf of a person not a party to this Agreement.

    12.2 Either party may terminate this Agreement upon 30 days' written notice.

    12.3 Upon termination of this Agreement the Customer shall immediately:

    12.3.1 return to Eurotunnel all papers and materials supplied to the Customer by Eurotunnel;

    12.3.2 remit to Eurotunnel all outstanding sums due to Eurotunnel.

    12.4 Termination shall not affect Bookings which have been made and paid for prior to the date of termination.

    12.5 Termination by Eurotunnel of this Agreement shall not release the Customer from any liability in respect of any rights accrued at the date of termination or in respect of any antecedent breaches of this Agreement.

    13. Confidentiality
    Each party shall at all times (both during and after the term of this Agreement) keep confidential all information relating to this Agreement or the activities of the other as may come to its knowledge. Neither party shall, without the prior consent of the other, disclose the same to any other person (except those of its employees whose duties cannot be fulfilled without such disclosure) except in so far as they may be required to do so by law. This restriction shall continue to apply without limitation in time unless and until such information comes into the public domain other than by a breach of this Agreement.
    14. Entire Agreement
    This Agreement along with the Eurotunnel Conditions of Carriage and the Coach Calendar (and the information printed on the reverse of the Coach Calendar), sets out the entire agreement and understanding between the parties in relation to the subject of this Agreement. Save for commercially-negotiated Fare Terms which shall be evidenced in a separate document, neither party has entered into this Agreement in reliance upon any representation, warranty or undertaking of the other party which is not set out or referred to in this Agreement. This Agreement supersedes all previous proposals, agreements and other communications, whether written, oral or otherwise relating to the subject matter of this Agreement.
    15. Severability
    If any part, term or provision of this Agreement shall be held illegal, void or unenforceable, it shall be deleted and the parties will forthwith meet to agree a valid and enforceable substitute provision and the remaining provisions of this Agreement shall continue in full force and effect.
    16. Waiver
    Failure by Eurotunnel at any time to enforce the provisions of this Agreement shall not be construed as a waiver of any of its rights nor affect the validity of this Agreement nor prejudice any subsequent action taken by Eurotunnel.
    17. Force Majeure
    Eurotunnel shall have no liability to the Customer under this Agreement if it is prevented from, or delayed in performing, its obligations under the Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of Eurotunnel or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or contractors.
    18. No Partnership or Agency
    Nothing in this Agreement is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
    19. Rights of Third Parties
    A person who is not a party to this Agreement shall not have any rights under or in connection with it.
    20. Assignment
    20.1 The rights and obligations of the Customer under this Agreement may not be assigned without the prior written consent of Eurotunnel.
    20.2 Eurotunnel shall not be liable to the Customer for any costs, loss, liability or expenses arising out of or otherwise in connection with the misuse of the Customer's personal account number by any third party, with or without the Customer's knowledge or approval.
    20.3 Eurotunnel will accept Bookings by telephone or in writing from any person quoting the correct account number of a Credit Account Holder and accordingly the Credit Account Holder acknowledges the need for its personal account number to be treated with the utmost confidentiality.
    21. Intellectual Property
    The Customer shall not use Eurotunnel trade names, logos or trademarks in any circumstances without the prior written approval of Eurotunnel.
    22. Notices
    Any notices to be given under this Agreement shall be in writing and may be sent by e-mail, facsimile or by post. In respect of the Customer: to the address given on the Account Application Form (or to such other address as may be notified); and in respect of Eurotunnel to: Coach Sales, Eurotunnel Group, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX, (e-mail: coachsales@eurotunnel.com).
    23 Governing Law and Jurisdiction
    23.1 Save as set out in clause 23.2 below, this Agreement shall be governed by and construed in accordance with laws of England and the parties submit to the exclusive jurisdiction of the English courts.
    23.2 With respect to matters of liability, the Governing Law clause shall be as set out in the Conditions of Carriage.