Frequently asked questions

One or several questions about your journey with Eurotunnel Le Shuttle?

Here are below all questions and answers you need:
  • How long does the crossing last?

    The crossing takes just 35 minutes from platform to platform, although this can sometimes increase to 45 minutes at night.

  • Is there a Duty Free Shop?

    Duty Free sales when travelling within Europe stopped in 1999. However, we do have retail outlets, in both the Calais and Folkestone Passenger Terminal Buildings. The retail outlets are situated in the Passenger Terminal Buildings after passing through Check-in.

  • How does the coach get on the shuttle?

    It is very simple. Having passed through Check-in, coaches can stop at the Passenger Terminal Building and visit the retails outlets. When the departure is called coaches proceed through the security and border control area to the allocation area. Drivers should follow the green arrows and directions given by our staff to the platform and then onto the shuttle when directed by a member of train crew.

  • What happens in the event of an accident?

    Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.

  • What identification should I bring with me?

    The coach driver will need a way bill and all drivers and passengers must be in possession of a valid 10 year passport.

  • What happens if I miss my departure time?

    You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.

  • I have a double decker coach. Can I still travel on Eurotunnel Le Shuttle?

    Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.

  • Can my coach tow a trailer?

    Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.

  • I have a group of football supporters travelling on my coach. What information will you need from us?

    We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.

  • Can you smoke on the train?

    For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.

  • How long before the departure time should I arrive?

    Coaches should arrive at Check-in at least 45 minutes before departure for direct boarding and 90 minutes if you are planning to stop in the Passenger Terminal Building.

  • Do you need a passenger list?

    Not unless you are carrying football supporters or have Eurotunnel insurance with your booking.

  • Are there facilities on board the shuttle?

    Yes. Limited toilet facilities are available at either end of the single deck carriages, although passengers should be encouraged to visit the toilets in the Passenger Terminal Building or in the allocation area prior to boarding the shuttle.