Customer Experience Awards

The team (and Zophia the dog!) being presented the award.

Earlier this year, we entered our pet service in the prestigious Customer Experience Awards, an annual awards programme that celebrates the best of the best in customer service. Following all our hard work in 2015, we are absolutely delighted to be named the winners of not one, but two awards: Overall Best Customer Experience (the biggest award of them all!) and Automotive, Travel and Commercial Service Providers. Read on to find out more.

Deborah Elliott, Senior Product Manager

“We're thrilled our pet service has won this year's UK Customer Experience awards. This wouldn't be possible without our pet friendly staff who do all they can to ensure that pets and their owners have a relaxing stress free journey.”

What are the awards?

The Customer Experience Awards is the most comprehensive customer awards programme in the UK, awarding companies that have demonstrated a real dedication to a quality customer experience.

The awards were judged by 130 customer experience experts who each brought industry-specific knowledge from their field. Entrants were judged on a written application and a 15-minute presentation using a set of carefully selected criteria.

The winners were announced on September 25th at a formal awards ceremony, held at the spectacular Park Plaza Westminster Bridge, during which the judges offered live feedback reports. On the night, we were joined by our pet partners – Arden Grange, The Kennel Club, Pets Pajamas and Be Dog Friendly – as well as one of our loyal customers and her dog Zophia!

 We were up against some very tough competition.
We were up against some very tough competition.

The awards

We were up against some tough competition in both award categories, including Virgin Money and AXA PPP Healthcare (Overall Best Customer Experience), and Green Flag and Ground Control Ltd (Automotive, Travel and Commercial Service Providers), so it was fantastic to win.

Both of these awards mean a great deal to us here at Eurotunnel Le Shuttle, as they show why we have so many repeat and new pet customers who choose to travel with us and believe we are 'pawesome'.

 It was fantastic to see all of our hard work rewarded.
It was fantastic to see all of our hard work rewarded.

Yves Szrama, Director of Customer Experience

“At Eurotunnel Le Shuttle, we believe pets are part of the family and deserve the best experience. To me, this award is not an outcome, but an inducement to continue our efforts.”

It’s fantastic to celebrate 15 years of pet travel and reflect on how 'fur' we've come, and why 97% of customers are happy to recommend us.

Thank you for your continued support.


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