Insurance policy documents

It is important that as part of your policy, you read the Terms of Business document, the Insurance Conditions document which is a summary of cover and the full terms and conditions.

Please note that Eurotunnel Travel Insurance is underwritten by AWP P&C SA and is administered in the UK by Allianz Global Assistance which is a trading name of AWP Assistance UK Ltd.

Eurotunnel European Motor Breakdown Cover is underwritten by Acromas Insurance Company Ltd.

You have 14 days from the day you purchase your insurance to cancel your policy. See cancellation rules in the terms and conditions.

Terms and conditions

  • General insurance products have a statutory cancellation period of 14 days during which period you will receive a full refund of premium unless the insurance cover has already started.
  • Please consult the policy terms and conditions for how to cancel a policy.
  • Eurotunnel Motor Breakdown Cover is administered by Automobile Association Insurance Services Ltd and underwritten by Acromas Insurance Company Limited.
  • Eurotunnel Travel Insurance, including Winter Sports Option is administered by Allianz Global Assistance (which is a trading name of AWP Assistance UK Ltd.) and underwritten by AWP P&C SA.

The Channel Tunnel Group Limited is an Appointed Representative of Eurotunnel Financial Services Limited which is authorised and regulated by the Financial Conduct Authority, number 490713.

Eurotunnel sells travel and breakdown insurance on behalf of AA and Allianz. In order to provide these services we will ask you to provide personal data. Our Privacy Notice provides detailed information on how we handle your personal data. We share your personal data with the AA if you are purchasing breakdown insurance and with Allianz if you 're purchasing travel insurance. To see how they deal with your personal data please check the policy terms and conditions.

Emergency numbers

European Motor Breakdown Cover

Eurotunnel Motor Breakdown Cover is administered by Automobile Association Insurance Services Ltd and underwritten by Acromas Insurance Company Limited.

Calling from the UK, UK mobile and abroad: 00 800 88 77 66 55 (when dialling from within UK always dial 00 800 the European breakdown emergency centre and not 0800 which is the UK breakdown emergency centre)

If you experience difficulties, please use the following numbers:

French landline: 08 25 09 88 76 or 04 72 17 12 00

Travel Insurance

Eurotunnel Travel Insurance, including Winter Sports Option is administered by Allianz Global Assistance (which is a trading name of AWP Assistance UK Ltd.) and underwritten by AWP P&C SA.

24 hour medical emergency helpline: 00 44 20 8666 9219

For other Personal Travel Insurance claims, phone: 00 44 20 8666 9218