Insurance policy documents

It's important that as part of your policy, you read the LeShuttle Policy Booklet as this contains the full terms and conditions of your policy.  In addition you should read the Terms of Business document, and the Insurance Product Information Document 

You have 14 days from the day you purchase your insurance to cancel your policy. You can see the cancellation rules in the Policy booklet terms and conditions.

Terms and conditions

  • General insurance products have a statutory cancellation period of 14 days during which period you will receive a full refund of premium unless the insurance cover has already started. Please consult the policy terms and conditions for how to cancel a policy.
  • LeShuttle Motor Breakdown Cover is administered by RAC Financial Services Limited and provided by RAC Insurance Ltd
  • LeShuttle European Travel Insurance, including Winter Sports Option is underwritten by Inter Partner Assistance S.A. UK Branch, which is part of the AXA Group

The Channel Tunnel Group Limited is an Appointed Representative of Eurotunnel Financial Services Limited which is authorised and regulated by the Financial Conduct Authority, number 490713.

LeShuttle sells travel and breakdown insurance on behalf of AXA insurance and the RAC. In order to provide these services we will ask you to provide personal data. Our Privacy Notice provides detailed information on how we handle your personal data. We share your personal data with AXA Assistance and the RAC if you are purchasing breakdown insurance or travel insurance.To see how they deal with your personal data please check the policy terms and conditions.

Emergency numbers

European Motor Breakdown Cover
Service provided in partnership with RAC
UK 24 Hour emergency helpline: 03330702673
Europe 24 Hour emergency helpline: 0033487257124

Travel Insurance
Service provided in partnership with AXA.
24 hour medical emergency helpline and all other claims: +44 (0)203 4096 231

Or if it is not an emergency, you can complete an online claims form at