Eurotunnel Le Shuttle Competition Terms & Conditions

The below competitions are operated by The Channel Tunnel Group Ltd with offices at UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX (“Eurotunnel Le Shuttle”).

2022 Festive Pet photo competition – WIN a Eurotunnel Le Shuttle Flexiplus Short Break ticket including Pet Travel!

  • Terms and Conditions of Entry

    Post a photo or video of your pet dressed up for their holidays, tag @LeShuttle and #Eurotunnel to be in for a chance to WIN a Short Break ticket, including Pet Travel!

    Acceptance of these terms and conditions is a condition of entry to the competition. By submitting a competition entry, you are agreeing to be bound by these terms and conditions.


    i. The competition runs from 16th December 2022 to 23.59 on 6th January 2023.

    ii. All competition entries must be received by Eurotunnel Le Shuttle by no later than 23:59 on 6th January 2023.

    iii. To enter the prize draw the entrant must post a photo or video on Instagram, showing their dressed-up pet while travelling with Eurotunnel Le Shuttle (photos or videos must be taken on site) and tag @LeShuttle and use the hashtag #Eurotunnel.

    iv. There is a limit of one entry to each prize draw per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Duplicate entries will not be counted.

    v. Eurotunnel Le Shuttle does not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause.

    vi. No purchase is necessary.


    i. The competition is open to residents in the UK, aged 18 years or over, except employees of Eurotunnel Le Shuttle, their families, agents or any third party directly associated with administration of the competition.

    ii. By entering the competition, you confirm that you are eligible to do so and eligible to claim the prize. Eurotunnel Le Shuttle may require you to provide proof of your identity and that you are eligible to enter the competition – you agree to cooperate with such enquiries.

    iii. Eurotunnel Le Shuttle will not accept competition entries that are automatically generated by computer, completed by third parties or in bulk, illegible, have been altered, reconstructed, forged or tampered with, photocopies and not originals or incomplete.

    iv. By entering the competition you confirm that your entry form and any accompanying materials and submissions:

    - do not contain any material which is defamatory of any person or which is obscene, offensive, hateful or inflammatory;

    - do not promote sexually explicit material, violence or any illegal activity;

    - do not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

    - do not infringe any rights of any other person;

     - are not likely to deceive any person;

    - are not made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

    - are not threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

    - are not likely to harass, upset, embarrass, alarm or annoy any other person;

    - are not used to impersonate any person, or to misrepresent your identity or affiliation with any person;

    - do not give the impression that they emanate from Eurotunnel Le Shuttle, if this is not the case; or

    - do not advocate, promote or assist any unlawful act such as (by way of example only) copyright or trade mark infringement or computer misuse.

    v. Eurotunnel Le Shuttle reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the competition or if (in Eurotunnel Le Shuttle’s opinion) you are in breach of these terms and conditions. Eurotunnel Le Shuttle reserves the right to contact the relevant authorities to report any inappropriate content you submit in connection with the competition or otherwise.


    i. 1 winner will be selected at random from all valid submissions. The winner will be notified on Instagram, by a comment on their entry post. The winner must respond to Eurotunnel Le Shuttle within 2 days of being notified they have won ("Acknowledgement") in order to claim their prize. The winner will also be shared on @leshuttle’s Instagram stories.

    ii. If a winner does not respond to Eurotunnel Le Shuttle within 2 days of being notified, then the winner's prize will be forfeited, and Eurotunnel Le Shuttle will be entitled to select another winner at random.

    iii. The decision of Eurotunnel Le Shuttle is final and no correspondence or discussion will be entered into.


    i. 1x Eurotunnel Le Shuttle Flexiplus off peak Short Break ticket, including pet travel (for up to 2 pets).

    ii. A Eurotunnel Le Shuttle Flexiplus off peak Short Break ticket is valid for outward travel from Folkestone to Calais. Eurotunnel Flexiplus tickets are for a car and up to 9 passengers.

    iii. Tickets not valid for travel on peak dates. Flexiplus Peak Day Charges apply.

    iv. Ticket holder must pay the Flexiplus Peak Day Charge if travelling on a peak day. Please see for Peak Days.

    v. Flexiplus Peak Day Charges are payable on ‘busy days’. The cost of charges varies depending on the date of travel. Peak Day Charges are payable on all bookings made through our website, Customer Service Team or at check in.

    vi. Passengers booking a non-peak day ticket, must pay the Peak Day Charge if travelling on a peak day. Passengers booking a peak-day ticket must pay the difference between peak-day charges if changing the date of travel to a different peak day. Passengers booking for a peak day who travel on a non-peak day will receive a refund of the Peak Day Charge only.

    vii. All travelling dates and times are subject to availability and must be booked in advance of travel. Ticket must be booked within one year from issue. Ticket is part of a 5-day return. Return must be completed by midnight (local time) on the fifth calendar day. For full ticket terms and conditions visit 

    viii. The winner is responsible for arranging their own vehicle for Eurotunnel Le Shuttle travel. Eurotunnel's standard terms and conditions of carriage apply. These are available at

    ix. The Eurotunnel Le Shuttle Flexiplus Short Stay ticket does not include travel insurance, fuel, toll charges, food and drink, spending money, tax, pet  pre-travel costs (including Animal Health Certificates, rabies vaccinations,  etc) or personal expenses. Any other costs incurred in addition to those set out above, and that are incidental to the fulfilment of the prize, are the responsibility of the winner.

    x. The winner will be responsible for ensuring that they (and any people travelling with them) are available to travel and hold valid passports, any necessary visas and travel documents, (including vaccination certificates or valid negative COVID-19 tests if required), provide Advance Passenger Information (API) and has appropriate travel insurance and car insurance (including motor breakdown cover) for the trip in question on the travel dates specified.

    xi. The prize is non-transferable and no cash alternative will be offered. Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.


    i. After receiving notification by Instagram comment from @LeShuttle the winner will need to respond by sending a Direct Message with their details to claim the prize.

    ii. The prize may not be claimed by a third party on your behalf.

    iii. The winner’s details will be shared with the prize partners for the purposes of fulfilling the prize draw.

    iv. Eurotunnel Le Shuttle does not accept any responsibility if you are not able or are not eligible to take up the prize. No alternative prize will be available.


    Insofar as is permitted by law, Eurotunnel Le Shuttle, its agents and distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Eurotunnel Le Shuttle, its agents and/or distributors or that of their employees. Your statutory rights are not affected.


    i. All competition entries and any accompanying material submitted to Eurotunnel Le Shuttle will become the property of Eurotunnel Le Shuttle on receipt and will not be returned.

    ii. You agree that Eurotunnel Le Shuttle may make your entry and accompanying materials available on its website and any other social media platform in connection with any publicity of the competition. You agree to grant Eurotunnel Le Shuttle a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights, in the competition entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sublicence the competition entry and any accompanying materials for such purposes.


    i. By entering the competition, you agree that any personal data supplied to Eurotunnel Le Shuttle in connection with the competition (including your name, image and contact details) may be used by Eurotunnel Le Shuttle, its partners and/or any third party suppliers (as applicable) in connection with the administration of the competition. Please review Eurotunnel Le Shuttle’s Privacy Policy (available at for more information on how Eurotunnel Le Shuttle may use your personal data.

    ii. Eurotunnel Le Shuttle may publish your name on the Eurotunnel Le Shuttle website at You further agree to participate in any reasonable publicity required by Eurotunnel Le Shuttle.

    iii. The winner may be asked for feedback about their Eurotunnel Le Shuttle experience – such feedback may be used by Eurotunnel Le Shuttle for marketing purposes.


    i. If there is any reason to believe that there has been a breach of these terms and conditions Eurotunnel Le Shuttle may, at its sole discretion, exclude you from participating in the competition, to withdraw the prize or to require you to return the prize if already received.

    ii. Eurotunnel Le Shuttle reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.

    iii. If a provision of these terms and conditions is or becomes invalid or unenforceable, that part shall not affect the validity of the other provisions in these terms and conditions and shall be severed from those provisions.

    iv. These terms and conditions shall be governed by English law, and you submit to the exclusive jurisdiction of the courts of England and Wales.


    i. To contact Eurotunnel Le Shuttle or to de-register and withdraw from the prize draw please complete the form via

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