Frequent Traveller suspension update

October 2021

If you have a Frequent Traveller Wallet which is due to expire, we can confirm they will be automatically extended to 30th June 2022 (when all travel must be completed).

Due to the ongoing situation with regard to travel between the UK and continental Europe as a result of the COVID 19 pandemic, Eurotunnel has indefinitely suspended the sale of Frequent Traveller accounts.

We do recognise the demand for a product of this nature, and plan to re-introduce an off peak, multibuy ticket type in the near future. Please keep checking this page or subscribe for updates.

Important Frequent Traveller Ticket Information

Flexiplus lounge facilities are open 06.00 to 22.00 daily (local time). Outside opening hours the Flexiplus lobby with complimentary Starbucks and toilet facilities will be available. (Excluding coach).

Frequent Traveller and Frequent Traveller Flexiplus wallets can be shared with another My Eurotunnel account holder. This Nominated Person cannot be changed for the duration of the wallet's validity.

Some vehicle types may require payment of a supplement at time of booking.

Bookings can be made by the wallet owner or Nominated Person. However, the person making the booking must travel on all bookings made in their name.

It is possible to book your travel one day before departure, however, we recommend that in order to take advantage of the best choice of crossings you book early, especially during school holidays or busy festive periods, to avoid disappointment.

**Frequent Traveller account holders pay only £18 per pet (dog, cat or ferret) each way and must either pay their pet supplement through their My Eurotunnel account online or through the Contact Centre. Non-Frequent Travellers pay £22 per pet, each way. DEFRA Pet Travel Documentation required.

UK Flexiplus Frequent Traveller vehicle supplements: Trailer/ Caravan - Additional £164 each way.
Campervan - Additional £66 each way.
Van - Additional £41 each way.

Standard peak times, date and supplements

You can read our full Frequent Traveller terms and conditions here.

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