Whether travelling for business or leisure, with the family or going solo, let our Flexiplus experience give you the freedom you need when travelling.

Enjoy the speed and ease of dedicated check-in, then through to the tranquillity of your exclusive lounge with complimentary refreshments and entertainment. Relax and grab a coffee before taking the departure of your choice or simply head straight to your boarding lane for the next available departure. Either way, you are guaranteed a space and our friendly team will be happy to welcome you.

As well as the exclusive use of our lounge the Flexiplus ticket is fully amendable, refundable and valid for one year. So, if you are exploring Europe in your motorhome and don’t want to come home just yet, or fancy one last run on the slopes, then this is the ideal ticket for you.

Why not start your morning with a Starbucks cappuccino and some fresh croissants before boarding your shuttle. Once our breakfast offering is over, enjoy a light bite to eat, all carefully selected to suit all tastes and diets. You can choose from; especially pre-packed sandwiches, salads and soups to mouth-watering macarons. Gluten free options are available too.

We know how important it is to stay connected, that’s why our lounges offer complimentary Wifi connection.

Our lounge in Folkestone offers travel essentials to purchase from The AA to ensure you’re prepared for driving in Europe and an ATM for that last minute holiday spending money.

Our Flexiplus facilities on the French Terminal now include dedicated Tesla chargers for your convenience (check electric vehicle charging availability).

Enjoy up to 50% off high street prices at World Duty Free

Pop in our Terminal Building, before proceeding to the Flexiplus lounge, to enjoy some Duty Free shopping. Don’t miss out on great prices on luxury cosmetics and fragrances and price-busting offers on champagne that are guaranteed to put the sparkle back in your step.

All passengers travelling who wish to shop Duty Free, will need to register to purchase Duty Free before arriving at the World Duty Free stores (located in the Passenger Terminal buildings).

Reserve & Collect

Shopping from the comfort of your sofa – how’s that for convenience! Place your order online between 1 month and 24 hours before you travel, using the dedicated Reserve & Collect website, the smart way to enjoy great prices. Your shopping will then be waiting for you to collect from World Duty Free in our Terminal Building before you board.

UK residents are now eligible to shop tax free in the European Union and can save money on VAT on their purchases. A variety of goods qualify, including cosmetics, jewellery, technology, and food and drink items. Read our guide to make sure you get the most value from tax-free shopping and understand the process.

To get your refund, you must obtain a validation of the tax refund forms from our automatic kiosks or customs office located inside our Calais Terminal. After check-in please follow the signs to our Passenger Terminal Building located before the border controls and the Flexiplus Lounge. 

Please note there is no kiosk or customs office located in the Flexiplus Lounge and it is not possible to travel back from the Flexiplus Lounge to validate your tax refund forms, as border controls will have already been completed.