• Last Updated: 21/12/16 - 13:30

    Advance Passenger Information (API)

  • Advance Passenger Information (API) must be added to all bookings that include a Folkestone to Calais journey, prior to the date of travel.

    You have the option of either emailing the customer a copy of their booking confirmation email, which includes their booking reference and password, plus a link to the Eurotunnel API system, or you can add the passenger information yourself.

    If you or your customer do not supply API in advance of travelling, they may be stopped at check-in and asked to add their passenger details to your booking before continuing on their journey.

  • To send your customer their booking reference and password
    1. On your Account page, enter the booking reference to view or amend the booking.
    2. On the Travel Details page, enter the customer email address in to the second email address box.
    3. This will email the customer a copy of their booking confirmation with the specific booking reference and password for this booking only, plus a link to take them to our API system. Please note: no prices are included in this email, and your own personal account details and password are not transmitted.
    To add the customer's API on their behalf
    1. On your My Account page, enter the booking reference to view or amend the booking.
    2. On the Travel Details page, select the Advance Passenger Information link in the top right hand side of the page.
    3. This will automatically log you into our API system and allow you to add the passenger details for all people travelling on this booking. Please note: you must have the consent of the passenger before you begin to fill in these details. For more information about our API system and how to add passenger details, click here