• Frequently asked questions

  • pet faq

    Useful information when travelling abroad with your pet

  • What do I need to know about the new Pet Passport?
    Changes to the pet travel scheme came into effect on 29 December 2014. If you already have a passport for your pets, you do not need to get a new one. Please click here for more information.
    How much does it cost to travel with my pet?
    The cost for your pet to travel with Eurotunnel Le Shuttle is £18/25€ for each leg of the journey. This fee applies to each dog, cat or ferret in your vehicle.
    What do I have to do to bring my pet dog, cat or ferret back into the UK under the Pet Travel Scheme (PETS)?
    To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which came into effect from 29th December 2014. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details.
    How often does my pet have to have a blood test?

    Blood test is no longer required if you are entering the UK from EU andlisted non-EU countries  

    Blood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries

    Where do I check-in my pet on the Calais Terminal?

    Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.

    pet check in map

    If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in order to contact a member of staff.

    pet check in night map

    What is the minimum check-in time at the Pet Reception
    Please check in your pet at least 45 minutes, and no more than 2 hours before your booked departure.
    Are there any other pet controls after I have checked-in?
    No, after a satisfactory check, display the sticker received at the Pet Control Building on our Calais Terminal in your windscreen and head to check-in .
    Where can I find a local vet?

    Please click here to view a location map.

    Please note payment in cash may be required by some French vets.

    Where can I find a pet friendly hotel?
    We have access to a wide selection of pet friendly hotels in Europe. Please ask one of our agents for a leaflet or visit our hotels page .
    Where are pets kept whilst on-board the shuttle?
    Your pet stays with you in your vehicle during the 35 minute crossing.
    Does my dog need a muzzle when travelling?
    Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it..
    Can I add pets to a bookings I have made already?
    Yes you can. Amendments to your travel booking can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel). With most bookings you can now do this online using the password which was in your emailed booking confirmation. However, if you paid for all or part of your booking using Tesco travel vouchers, you will need to arrange this by calling us on 08443 35 35 35.
    Is there a limit to the numbers of dogs I can take?
    Only five pets per person are permitted to travel to and from France unless you are taking part in a competition, show or sporting event. please see DEFRA for more information or call their helpline on 0870 241 1710.
    What about Guide and Assistance dogs travel?
    Registered Guide and Assistance Dogs travel free; when accompanying their owner. An official registration certificate will have to be presented at check in, together with the dog's travel documentation.
    What tapeworm treatment can be used on my dog?
    You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.
    Can I treat my dog for tapeworm with ADVOCATE?
    Please note that the product ADVOCATE does not contain praziquantal and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.
    Can I treat my dog for tapeworm with STRONGHOLD?
    Please note that the product STRONGHOLD is not licensed as a tick or tapeworm treatment and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.
    Can I treat my dog for tapeworm with Frontline combo?
    The product Frontline combo does not contain praziquantal so is not marketed as product to be used against tapeworm. It is marketed to be effective against ticks and fleas. Please contact DEFRA or your vet for more information.
    Can I take my horse to the Continent?
    Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection under article 18(2) of the Welfare of Animals during Transport regulations, or national equivalent. Please click here to book using one of our horse travel partners .
    What are the health requirements for bringing a pet to France?
    Your dog, cat or ferret will need to be microchipped, have a Pet passport, and a valid vaccination against rabies. Latest information available on the French Ministry for Agriculture, Food, Fisheries, Rural Policy and Local Development website