• World Duty Free

  • Retail Hero

    Exclusive! Get your ticket refunded* when you spend in Calais main shop!
    If you are traveling between the 5th of November to the 6th of December with our Day Trip promotion ticket, you can claim the refund of your return ticket when you spend at World Duty Free shop in Calais . Terms and Conditions apply (see bottom of page).


    World Duty Free is the perfect place to start your shopping. Take a look at the special fragrance gift sets, stock up on champagne, wine and spirits, as well as confectionery, toys, fragrances and cosmetics – all at great prices. Plus we have some great offers in our stores for you…
     

    Do you need more time to make your selection? Browse our Reserve and Collect page, select your products and pick them up on your return to the UK in our French Passenger Terminal building.

  • Folkestone terminal

    travelling with us

    Calais terminal

    travelling with us

    Get your Day Trip Promotion ticket refunded when you spend at World Duty Free Calais

    How to get your ticket refunded - it's easy! Simply send your World Duty Free Calais receipt, alongside your booking reference, via email to sales.support@eurotunnel.com, or by post to Eurotunnel Le Shuttle, Sales Support Department, UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX.

  • EASY – Reserve, before you travel !

    How to reserve your shopping before you travel
    wdf_new_banner

     

    Now you can browse our wide range of wines, spirits and beers online before you travel, then simply pay and collect your items on your way through the Eurotunnel Le Shuttle Calais terminal.

     
  • Terms and conditions
    Products features are subject to availability and may not be available in all stores. Savings are versus the average UK High Street price. For more information please see our pricing policy.
  • How to reserve and collect

     

    ​1. Fill up your basket

    Browse eurotunnel.worlddutyfree.com and choose from a variety of wines, spirits and beers, with fantastic savings against the average UK high street price.

    ​2. Tell us when you're travelling

    Add items to your basket, and at checkout tell us when you're travelling. You can reserve your items between one month and 24 hours before departure.

    ​3. Pick up and pay

    Visit the collection point in the World Duty Free store at Calais. Your shopping will be ready and waiting for you, and you can swap, remove or add additional items before paying.

    ​4. Load up your car

    Just load up your car before you head on to catch your train.



          Reserve now

  • Terms & Conditions - Day Trip Ticket Offer
    Ticket terms and conditions

    1. TICKET VALIDITY

    1.1 Your booking is only valid for the booked dates and departure times and the vehicle type stated at the time of booking. Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel Le Shuttle reserves the right to obtain from you payment in full for all sums so arising. Travel must be completed on the date/time reserved.

    1.2 Ticket valid for a day trip only. Not valid for travel before 06:00. Return travel must be completed before midnight (local time) the same calendar day. Cannot return within 3 hours.

    £25 day trip ticket only valid as a return. Valid for travel Monday to Thursday only between 5th November to 6th December, excluding travel on Monday 26th November and Monday 3rd December 2018. . Subject to availability. Bookings must be made at least 1 day before travel by calling the Contact Centre. Promotion is not available online or on the day of travel at Check-In. Promotion cannot be used in conjunction with any other offer or discount. Tesco, credit or gift vouchers cannot be used. An email address is mandatory to book this ticket.  

    Valid for cars (up to 9 passengers), low vans and motorcycles only. Excludes trailers and caravans. Pet travel is permitted subject to the pet travel scheme rules. Standard pet prices apply: £19 per pet, each way.

    These tickets are not amendable, not transferable and not refundable.

    Eurotunnel Le Shuttle reserves the right to withdraw this promotion at any time without prior notice.

    1.3. Check-In time

    You must Check-in at least 45 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you arrive after the booked departure time, your booking will not be exchanged

    2. PAYMENT

    Payment must be made by debit or credit cards at the time of booking. The cardholder must present the card used for payment on arrival at Check-In. “E-cards”, cheques and cash payments are not accepted.

    3. PASSENGERS

    You are able to take as many passengers as you can legally and safely carry in your car or low van or on your motorcycle.

    4. LPG

    Vehicles fitted with an LPG tank as an alternative fuel cannot be accepted for transport by Eurotunnel.

    5. WHEELCHAIR USERS

    Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed.

    6. GOVERNING LAW AND JURISDICTION

    These Ticket Terms and any contract arising out of a booking shall be governed in all respects by English law if a claimant brings his or her action in England and French law if a claimant brings his or her action in France. The parties irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof. These Ticket Terms are issued in England and France. Where a claim is brought in England the English language version shall be treated as the authentic version and where a claim is brought in France the French language version shall be treated as the authentic version.

    7. CARRIAGE OF FIREARMS AND AMMUNITION

    These must be declared at Check-In at a manual Check-In lane to a member of Eurotunnel staff and as otherwise directed by signs on the Terminals. Please read the Rules for the Carriage of Firearms and Ammunition on Eurotunnel Passenger Shuttles available at www.eurotunnel.com/uk/site-information/firearms/>.

    8. CARRIAGE OF PORTABLE RESERVE FUEL CONTAINERS

    Please read the Rules for the Carriage of Reserve Fuel Containers available www.eurotunnel.com/uk/carriage-of-reserve-fuel-containers/

    9. CONDITIONS OF CARRIAGE

    Please read the Conditions of Carriage available online at www.eurotunnel.com or call our Contact Centre on 0844 879 73 71 to request a copy. These contain certain exclusions of liability and you should read them before travelling.

    Voucher refund conditions

    Voucher refund conditions

    1. A minimum of £200/250€ must be spent in one transaction to qualify for a refund of their Day Trip ticket at 25£/35€.
    2. The Day Trip Ticket must be purchased between 15 October and 5 December 2018 for travel between 5 November and 6 December 2018 Monday to Thursday only (excluding Monday 26 November and Monday 3 December 2018).
    3. Qualifying purchases must be made on the travel days specified above.
    4. £200/250€ must be spent in one transaction i.e. one receipt.
    5. This offer is only available in relation to a purchase made at our World Duty Free shop in Calais.
    6. The customer will be refunded in the currency shown on their booking confirmation.
    7. This offer excludes purchases made via Reserve and Collect. All purchases must be made in store at World Duty Free in the Eurotunnel Charles Dickens terminal, Calais.
    8. To claim their refund, customers must send their shopping receipt, along with their booking reference number, via email to sales.support@eurotunnel.com or by post to the following address:
      Eurotunnel Le Shuttle
      Sales Support Department
      UK Terminal
      Ashford Road
      Folkestone
      Kent
      CT18 8XX
    9. Refunds will only be processed on receipt of claims made in accordance with these conditions.
    10. Once the claim has been verified, a confirmation email requesting the customer’s bank account details, will be sent to the email address registered on the original Eurotunnel Le Shuttle booking, to arrange a refund of the ticket paid.
    11. All claims must be received by 14 December 2018. All claims received after this date will not be accepted.
    12. Eurotunnel will not accept claims that are submitted in bulk, are illegible, have been altered, reconstructed, forged or tampered.
    13. Eurotunnel does not accept responsibility for claims that are lost, mislaid, damaged or delayed in transit, regardless of cause.
    14. All claims and accompanying material submitted to Eurotunnel will become the property of Eurotunnel on receipt and will not be returned.

    Please drink responsibly.
    Eurotunnel reserves the right to void, suspend, cancel or amend this promotion where it becomes necessary to do so.
    By submitting a claim you agree that any personal data supplied to Eurotunnel in connection with the promotion (including your name, email address and bank details) may be used by Eurotunnel in connection with the administration of the promotion. Please review Eurotunnel’s Privacy Policy at www.Eurotunnel.com/privacy for more information on how Eurotunnel may use your personal data. The day trip ticket terms and conditions apply. Visit eurotunnel.com for more details.