Important information for customers

You MUST check the latest requirements and advice before travelling. The authorities may refuse to let you travel if you are traveling against Government advice.

Check the requirements now

The current situation has required that we make some temporary changes to our service in order to keep customers and staff safe. We need your help - particularly with the first two.

Do not check in early

Please aim to check in between 1 hour and no more than 4 hours before your shuttle time – not earlier*.

If you are more than 4 hours early you may be obliged to pay a supplement of up to £200, or asked to return later. Our sites are not large enough to allow people to wait for a significant amount of time given the new circumstances.

Get directions to check-in

* Does not apply to Flexiplus ticket holders

Stay in your vehicle

We would like to remind you to stay inside your vehicle during your crossing. If you need to step outside your vehicle, we kindly ask you to wear a face covering.

Motorcycles are parked 2 metres apart and motorcyclists and pillions are asked to adhere to social distancing measures. We kindly ask you to wear a face covering during the crossing.

The toilets on our shuttles are therefore closed. There are toilets available in our terminal buildings - please use them before boarding the shuttle.

and please note...

Our timetables

In order to keep the flow as fluid as possible we are having to make a few amends to our timetable. You may be asked to board a slightly earlier or slightly later shuttle. We will do our absolute best to get you onto a shuttle within 30mins either side of your booked time.

Get directions to check-in

Our terminals

Our terminal buildings have a restricted capacity, to enable social distancing.

Please remember the wearing of face masks is now mandatory in the buildings on both terminals.

Food and drink

Click here for up-to-date information on food and drink options.

Retail and shopping

The retailers in our terminal buildings have measures in place to keep customers and staff safe - please take note of these when entering the shops. Click here for up-to-date information on retail outlets and opening hours.


Our Flexiplus lounges offering limited complimentary refreshments, are open with new restrictions in place. (click here for opening times). The Flexiplus lobbies, offering toilets and hot drinks, remain open 24/7. Customers must remain in their cars whilst onboard the shuttle, so toilets onboard are closed.