Important information for customers

You MUST check the latest requirements and advice before travelling. The authorities may refuse to let you travel if you are traveling against Government advice.

Check the requirements now

Do not check in early

Please aim to check in between 1 hour and no more than 2 hours before your shuttle time – not earlier*.

If you are more than 4 hours early you may be obliged to pay a supplement of up to £200, or asked to return later. Our sites are not large enough to allow people to wait for a significant amount of time given the new circumstances.

Get directions to check-in

* Does not apply to Flexiplus ticket holders

Our timetables

In order to keep the flow as fluid as possible we are having to make a few amends to our timetable. You may be asked to board a slightly earlier or slightly later shuttle. We will do our absolute best to get you onto a shuttle within 30mins either side of your booked time.

Get directions to check-in

Food and drink

Click here for up-to-date information on food and drink options.


Our Flexiplus lounges offering complimentary refreshments, are open with new restrictions in place. (click here for opening times). The Flexiplus lobbies, offering toilets and hot drinks, remain open 24/7.