COVID-19 : 🇬🇧 Information & advice | 🇫🇷 Informations et conseils

Important information for customers travelling summer 2020

The current situation has required that we make some temporary changes to our service in order to keep customers and staff safe. We need your help - particularly with the first two.

Do not check-in early

It is vital that you check in between 45min and 2hrs before your allocated shuttle time - not earlier.

If you are more than 2hrs early you will be obliged to pay a supplement of up to £120 and take an earlier shuttle if there are spaces available. Our sites are not large enough to allow people to wait for a significant amount of time given the new circumstances.

Stay in your vehicle

You must remain in your vehicle throughout the crossing.

The toilets on our shuttles are, therefore, closed. There are toilets available in our terminal buildings - please use them before boarding the shuttle.

and please note...

Our timetables

In order to keep the flow as fluid as possible we are having to make a few amends to our timetable. You may be asked to board a slightly earlier or slightly later shuttle. We will do our absolute best to get you onto a shuttle within 30mins either side of your booked time.

Our terminals

Our terminal buildings have a restricted capacity, to enable social distancing. Please respect the one-way walking system, and understand that we may need to implement a queue for entry at busy times.

Food and drink

All food and drink purchased in the terminal buildings is for takeaway purposes - please do not sit down to eat in the building. Click here for up-to-date information on food and drink options and our new car park delivery service.

Retail and shopping

The retailers in our terminal buildings have measures in place to keep customers and staff safe - please take note of these when entering the shops. Click here for up-to-date information on retail outlets and opening hours.

Flexiplus

Whilst the Flexiplus lounges are currently closed, the lobby remains open for drinks and toilet facilities. Our drive-thru will also be open and will be offering limited refreshments (click here for opening times).