Important information for customers

You MUST check the latest requirements and advice before travelling. The authorities may refuse to let you travel if you are traveling against Government advice.

Check the requirements now

The current situation has required that we make some temporary changes to our service in order to keep customers and staff safe. We need your help - particularly with the first two.

Do not check in early

Please aim to check in between 1 hour and no more than 4 hours before your shuttle time – not earlier*.

If you are more than 4 hours early you may be obliged to pay a supplement of up to £200, or asked to return later. Our sites are not large enough to allow people to wait for a significant amount of time given the new circumstances.

Get directions to check-in

* Does not apply to Flexiplus ticket holders

Stay in your vehicle

You must remain in your vehicle throughout the crossing. All customers must have masks or face coverings available in case needed when traveling.

Motorcycles are parked 2 metres apart and motorcyclists and pillions are asked to adhere to social distancing measures and to wear a face covering.

The toilets on our shuttles are therefore closed. There are toilets available in our terminal buildings - please use them before boarding the shuttle.

and please note...

Our timetables

In order to keep the flow as fluid as possible we are having to make a few amends to our timetable. You may be asked to board a slightly earlier or slightly later shuttle. We will do our absolute best to get you onto a shuttle within 30mins either side of your booked time.

Get directions to check-in

Our terminals

Our terminal buildings have a restricted capacity, to enable social distancing. Please respect the one-way walking system, and understand that we may need to implement a queue for entry at busy times.

Please note – all customers must have masks or face coverings which must be worn inside the building.

Food and drink

All food and drink purchased in the terminal buildings is for takeaway purposes - please do not sit down to eat in the building. Click here for up-to-date information on food and drink options and our new car park delivery service.

Retail and shopping

The retailers in our terminal buildings have measures in place to keep customers and staff safe - please take note of these when entering the shops. Click here for up-to-date information on retail outlets and opening hours.


Our Flexiplus lounges offering limited complimentary refreshments, are open with new restrictions in place. (click here for opening times). The Flexiplus lobbies, offering toilets and hot drinks, remain open 24/7. Customers must remain in their cars whilst onboard the shuttle, so toilets onboard are closed.