In order to protect the welfare of all our customers and their pets being transported via the Channel Tunnel, Eurotunnel Le Shuttle has taken the decision to limit the number of pets carried in a vehicle to 5 (five). This decision has been made necessary due to a recent increase in the number of vehicles arriving at our terminal carrying large numbers of animals, and concerns for the welfare of some of those animals raised by our staff and other passengers.
We wish to clarify that these restrictions will NOT apply to approved transports booked by either registered charities or Eurotunnel Le Shuttle business account holders, where we can be assured that animal welfare standards are being observed
We would like to offer our sincere apologies for any distress caused in the meantime and hope that any affected by this necessary modification to policy will understand that, for all of us at Eurotunnel, animal welfare must come first.
- Eurotunnel Le Shuttle