1.1 Your booking is only valid for the booked departure date and time and the vehicle type stated.
Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising.
All travel must be completed within 1 calendar year of the date of booking.
1.2 Amendable before day of travel
You can amend your booking prior to the day of booked travel subject to availability. Dependent on your fare type a charge may apply. Please see table above. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking.
All travel must be completed within 1 calendar year of the date of booking.
1.3 Check-In time
You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey.
1.4 Exchangeable on or after day of travel
If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking for the next available departure subject to the following conditions. A charge may apply.
Standard Tickets
If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge;
If you arrive more than 2 hours but no more than 24 hours after the booked departure time, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged;
If you arrive more than 24 hours after the booked departure time, your booking will not be exchanged;
These tickets are not refundable;
All travel must be completed within 1 calendar year of the date of booking.
Short Stay Saver TicketsIf you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge;
If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged;
For bookings of 3 or 4 calendar days' duration: if you arrive more than 24 hours after the booked departure time on your return journey, your booking will not be exchanged;
For bookings of 5 calendar days' duration: if you return after midnight on the day of booked departure time on your return journey, your booking will not be exchanged;
These tickets are not refundable;
Both legs of travel must be completed within 1 calendar year of the date of booking.
Day/Overnight TicketsIf you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge;
If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged;
For booked return journeys on the same calendar day: if you return more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged;
For bookings of 2 days' duration: if you return after midnight on the day of booked departure time, your return booking will not be exchanged;
These tickets are not refundable;
Both legs of travel must be completed within 1 calendar year of the date of booking.
FlexiPlus TicketsTravel to be completed within 1 calendar year of the date of booking;
Upon arrival you will be placed on the next available departure;
Tickets are refundable up to 1 calendar year from the date of original booking.
5 Day FlexiPlus TicketsTravel, both outward and return journeys, must be completed within 1 calendar year of the date of booking;
Upon arrival you will be placed on the next available departure;
If you return after midnight on the 5th calendar day following your outward departure date, your return booking will not be exchanged;
Tickets are refundable up to 1 calendar year from the date of original booking prior to the outward journey.