• Contact us

  • Visit the Help Centre

    Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    Visit our Help Centre
  • Contact us by phone
    For ticket reservations and travel insurance queries
    From the UK: +44 (0) 8443 35 35 35
    From France: +33 (0) 810 63 03 04
    To register your Advance Passenger Information
    +44 (0) 3301 23 32 07
    For postsale and any other queries
    +44 (0) 3457 35 35 35
    For Flexiplus reservations and queries
    +44 (0) 8443 35 33 35
    For lost property
    From the UK: +44 (0)1303 28 25 49
    From France: +44 (0)1303 28 25 49
  • For customer service related enquiries please click here

  • Opening times
    UK

    Tel: +44 (0) 8443 35 35 35

    08:00 - 19:00 Monday to Friday
    08:00 - 17:30 Saturday(*)
    09:00 - 17:30 Sunday

    (* Bank Holidays included)

    France

    Reservation :0 810 63 03 04
    Information :0 809 10 08 11  

    09:00 - 17:30 Monday to Saturday
    (Bank Holidays included)

    Belgium

    Tel: +32 (0) 70 22 32 10

    09:00 - 17:30 Monday to Friday

    (Bank Holidays included)

    The Netherlands

    Tel: +31 (0) 900 504 0540

    09:00 - 17:30 Monday to Friday

    (Bank Holidays included)

    Germany

    Tel: +49 (0) 1805 000 248

    09:30 - 18:00 Monday to Friday

    (Bank Holidays included)

    Spain

    Tel: +34 (0) 902 30 73 15

    09:00 - 18:00 Monday to Friday

    All other countries

    Tel: +33 (0) 321 00 20 61

    08:00 - 19:00 Monday to Friday
    08:00 - 17:30 Saturday(*)
    09:00 - 17:30 Sunday

    (* Bank Holidays included)

  • Other options

    Write to us
    From the UK
    Customer Relations Department
    Eurotunnel Group
    Ashford Road
    Folkestone
    Kent CT18 8XX
    England
    From France
    Service Relations Clients
    Eurotunnel
    B.P. 69
    F-62904
    Coquelles Cedex
    France
    Email us
    If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to send us an email.
  • Visit the Help Centre

    Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    Visit our Help Centre

  • (*) Open Monday to Friday from 09:00 - 17:30 Outside of these hours, please leave us a message and we will endeavour to make contact with you the next day.

    † Calls cost up to 7p/min + your phone company's access charge