Contact us

From the UK

  From the UK From France
For ticket reservations and travel insurance queries please call +44 (0) 8443 35 35 35
+33 (0) 810 63 03 04
For the latest travel information (24-hour pre-recorded message) please call +44 (0) 8444 63 00 00
For Flexiplus reservations and queries please call +44 (0) 8443 35 33 35
For lost property please call (*) +44 (0)1303 28 25 49
+33 (0) 321 00 63 64
If you would prefer to contact us via email for your ticket reservation or travel insurance query please use the contact form below
For customer service related enquiries please click here

Contact Centre opening times

Country Telephone Number Opening times (local)
UK +44 (0) 8443 35 35 35
08:00 - 19:00 Monday to Friday
08:00 - 17:30 Saturday(*)
09:00 - 17:30 Sunday
(* Bank Holidays included)
France +33 (0) 810 63 03 04
09:00 - 17:30 Monday to Saturday
(Bank Holidays included)
Belgium +32 (0) 70 22 32 10
09:00 - 17:30 Monday to Friday
(Bank Holidays included)
The Netherlands +31 (0) 900 504 0540
09:00 - 17:30 Monday to Friday
(Bank Holidays included)
Germany +49 (0) 1805 000 248
09:30 - 18:00 Monday to Friday
(Bank Holidays included)
Spain +34 (0) 902 30 73 15
09:00 - 18:00 Monday to Friday
All other countries +33 (0) 321 00 20 61
09:00 - 19:00 Monday to Friday
08:00 - 17:30 Saturday (*)
09:00 - 17:30 Sunday
(* Bank Holidays included)

Send us an email

If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below. All emails are responded to individually by a member of our team and we endeavour to provide a full response within 48 hours from Monday to Friday, excluding Bank Holidays.

Eurotunnel Le Shuttle's Sales Support contact form
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Send us a letter

In the UK In France
Customer Relations Department
Eurotunnel Group
Ashford Road
Folkestone
Kent CT18 8XX
England
Service Relations Clients
Eurotunnel
B.P. 69
F-62904
Coquelles Cedex
France
 

(*) Open Monday to Friday from 09:00 - 17:30 Outside of these hours, please leave us a message and we will endeavour to make contact with you the next day.

 
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