• Contact us

  • Visit the Help Centre

    Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    Visit our Help Centre
  • Contact us by phone
    For ticket reservations and travel insurance queries
    From the UK: +44 (0) 8443 35 35 35
    From France: +33 (0) 810 63 03 04
    To register your Advance Passenger Information
    +44 (0) 3301 23 32 07
    For postsale and any other queries
    +44 (0) 3457 35 35 35
    For Flexiplus reservations and queries
    +44 (0) 8443 35 33 35
    For lost property
    From the UK: +44 (0)1303 28 25 49
    From France: +44 (0)1303 28 25 49
  • For customer service related enquiries please click here

  • Opening times
    UK

    Tel: +44 (0) 8443 35 35 35

    08:00 - 19:00 Monday to Friday
    08:00 - 17:30 Saturday(*)
    09:00 - 17:30 Sunday

    (* Bank Holidays included)

    France

    Reservation :0 810 63 03 04
    Information :0 809 10 08 11  

    09:00 - 17:30 Monday to Saturday
    (Bank Holidays included)

    Belgium

    Tel: +32 (0) 70 22 32 10

    09:00 - 17:30 Monday to Friday

    (Bank Holidays included)

    The Netherlands

    Tel: +31 (0) 900 504 0540

    09:00 - 17:30 Monday to Friday

    (Bank Holidays included)

    Germany

    Tel: +49 (0) 1805 000 248

    09:30 - 18:00 Monday to Friday

    (Bank Holidays included)

    Spain

    Tel: +34 (0) 902 30 73 15

    09:00 - 18:00 Monday to Friday

    All other countries

    Tel: +33 (0) 321 00 20 61

    08:00 - 19:00 Monday to Friday
    08:00 - 17:30 Saturday(*)
    09:00 - 17:30 Sunday

    (* Bank Holidays included)

  • Other options

    Write to us
    From the UK
    Customer Relations Department
    Eurotunnel Group
    Ashford Road
    Folkestone
    Kent CT18 8XX
    England
    From France
    Service Relations Clients
    Eurotunnel
    B.P. 69
    F-62904
    Coquelles Cedex
    France
  • Contact us by email

    If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below. All emails are responded to individually by a member of our team and we endeavour to provide a full response within 7 working days, excluding Bank Holidays.

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    Reference type

    Reference number

     
    Please note: We will only correspond with regard to pre-booked tickets with the named ticket holder and to the email address registered to the booking.

    Your message

     
     
    * Mandatory fields
     

  • (*) Open Monday to Friday from 09:00 - 17:30 Outside of these hours, please leave us a message and we will endeavour to make contact with you the next day.

    † Calls cost up to 7p/min + your phone company's access charge