COVID-19 & Coronavirus

We are open with shuttles travelling regularly

If you have questions regarding possible future changes to travel through and to France or the rest of Europe; Please do not call our Contact Centre, or contact us by email. We are unable to offer any advice or information other than what is available from the Foreign & Commonwealth Office. See here for more information.

Don't forget that you can make and amend most bookings online using My Eurotunnel.

Travel from France to the UK

To protect your health and others', everyone must complete an online Passenger Locator Form (PLF) before arrival in the United Kingdom. Ensure you complete your UK PLF before you arrive at our check-in. Public health authorities use this information to contact you if you have been in close contact with a confirmed case of COVID-19 during your journey, and will provide you with appropriate advice including that you should self-isolate. You may face penalties at the border if you do not complete the form.

On arrival in the UK, you may be required to self-isolate for 14 days. Some countries are exempt from the self-isolation requirement - before you travel check the list of exempt countries by visiting gov.uk/guidance/coronavirus-covid-19-travel-corridors. The list changes regularly and at short notice.

See gov.uk/uk-border-control and for further information on the latest public health advice and requirements for entering the UK.

Travel from the UK to France

It is now permitted for anyone without symptoms of Covid-19 to travel from the UK to France. Click here for more information.

Terminal Buildings and Shuttles

Our terminals are open. Toilets and vending machines are also available in the boarding lanes at both our Folkestone and Calais terminals. Please be aware the toilets on our shuttles are unavailable.

How we are keeping you safe


Eurotunnel Le Shuttle: The safer way to France

FAQs relating to Coronavirus/COVID-19

Information & advice

Eurotunnel travel insurance

Eurotunnel’s new Covid-19 Travel insurance and Combined products now include cover for cancellation prior to travel, curtailment, quarantine and medical expenses whilst overseas.

European Motor Breakdown cover is not affected by any travel restrictions. 

Please click here to see our policies and Frequently asked Question regarding insurance with Eurotunnel.

Important: Please note the latest advice from the FCO on travel for UK Citizens can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

We continue to take guidance from the Department for Transport, and Public Health England. Further information can be found on: gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We are also staying up to date with French government advice, which can be found here: ​gouvernement.​fr/info-coronavirus

If you are based in another country, please look at the advice your government is currently providing.

Our usual, flexible conditions apply. Most ticket types have a full year from date of original purchase to be used, as long as amended before the day of your booked travel and there are no admin fees for changing dates. Our Flexiplus tickets are fully refundable.Travel to be completed within 1 calendar year of the date of original purchase.