COVID-19 & Coronavirus

If you have a Frequent Traveller Wallet which is due to expire before 31^st August 2021, we can confirm they will be automatically extended to 31^st December 2021, when all travel must be completed.

The updated expiry date will show in your wallet in the next few weeks.

Our phone lines are extremely busy – please only contact us if you really need to.

As the lock-down continues, and Government restrictions stay in place and you have an unused booking that was made before 31/12/2020, we are pleased exceptionally to be able to offer you the option of requesting a credit valid for redemption 12 months from the date of issue.

Click here to request a Credit Voucher

As the lock-down continues, and Government restrictions stay in place we are pleased exceptionally, to be able to offer you the option of requesting a replacement for your original credit voucher, issued before 31/12/2020 allowing a further 12 month (from issue) to redeem.

Click here to request an extension

Please see gov.uk/guidance/tier-4-stay-at-home for full details

If you are in Tier 4, you should not be travelling abroad unless it is permitted. In addition, you should consider the public health advice in the country you are visiting.

If you live outside a tier 4 area you may still transit into or through a tier 4 area to travel abroad if you need to, but you should carefully consider whether you need to do so. In addition, you should follow the public health advice in the country you’re visiting.

If you do need to travel overseas from a tier 4 area (and are legally permitted to do so, for example, because it is for work), even if you are returning to a place you've visited before, you should look at the rules in place at your destination and the Foreign, Commonwealth and Development Office (FCDO) travel advice.

UK residents currently abroad do not need to return home immediately. However, you should check with your airline or travel operator on arrangements for returning.

• https://www.eurotunnel.com/uk/travelling-with-us/latest/covid-19/
• https://www.gov.uk/foreign-travel-advice/france 
• https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/

• https://www.eurotunnel.com/uk/travelling-with-us/latest/covid-19/
• https://www.gov.uk/foreign-travel-advice/france 
• https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/

Refundable tickets:
If you have purchased a ticket that allows cancellations such as a “Standard Refundable” ticket, Frequent Traveller or Flexiplus ticket, please complete this form to submit a cancellation request.

Non-refundable tickets:
Most tickets can be amended online by clicking here. You can amend multiple times without amendment fees. If you are unable to amend your ticket online, please don’t worry if you can’t get through to us on the phone. 

Bookings made with Tesco or other discount vouchers
If you have purchased a ticket in full or part using a Tesco or other discount voucher, please contact us by phone to amend your booking.

Eurotunnel has implemented additional cleaning procedures. Automatic hand sanitisers have been installed in passenger areas in both the UK and France, toilet facilities are being cleaned and checked for supplies more frequently, and all cleaning regimes have been increased on the terminals, and onboard the shuttles.

We continue to carefully monitor official Government advice here in the UK and France.

If you have questions regarding possible future changes to travel through and to France or the rest of Europe; Please do not call our Contact Centre, or contact us by email. We are unable to offer any advice or information other than what is available from the Foreign & Commonwealth Office. See here for more information.

Please follow the official travel and health advice issued by your country’s travel and health authorities.

If you have been advised to self-isolate and have a booking that falls within the dates of your isolation period, please contact us directly and we will be happy to assist with exchanging your booking for a future date within the validity of your ticket.  If you have booked on-line you can amend your booking here: My Eurotunnel

We recommend that customers continue to carefully follow the official advice given. Useful advice can be found on the World Health Organisation’s website

Travelling From France to the UK

Where can you get tested?

• By booking an appointment at a laboratory or visiting a walk-in centre - check your local Agence Régional de Sante website or mairie for details of your nearest providers
• There is no COVID-19 testing facility at the Eurotunnel site.

Travelling from the UK to France

Customers aged 11 and older travelling on our passenger service require a negative result from a PCR  taken in the previous 72 hours. At French border controls you will need to present digital or paper evidence of the negative result provided by the test provider.

Where can you get tested?

• The French Government will accept all PCR tests. There is a list of private test providers which you may find useful here.
• The NHS will not provide tests for the purpose of travel.
• There is no COVID-19 testing facility at the Eurotunnel site.

The NHS will not provide tests for travel.

Only a PCR test is acceptable (a list of private test providers can be found here)

Full rules and eligibility can be found here: uk.ambafrance.org/COVID-19-Conditions-de-deplacement-entre-la-France-et-le-Royaume-Uni-28925.

Please check carefully as anyone not meeting the criteria will not be permitted to travel.

Please note there is NO COVID-19 testing facility at Eurotunnel.

The French declaration reads that a test (which is acceptable by the French government) is compulsory from the UK whether you travel to France or transit there.

Full rules and eligibility can be found here: https://uk.ambafrance.org/COVID-19-Conditions-de-deplacement-entre-la-France-et-le-Royaume-Uni-28925.

Please check carefully as anyone not meeting the criteria will not be permitted to travel.

All passengers aged 11yrs & older will need:

• A PCR test is acceptable (a list of private test providers can be found here)
• Taken in the last 72 hours
• An email or SMS certificate issued by the testing facility

Please note there is NO COVID-19 testing facility at Eurotunnel.