COVID-19

Please note that our phone lines and live chat are very busy at the moment. We'd be very grateful if you could avoid contacting us until your booked travel is within two weeks.

So that you can book with confidence, our standard tickets booked between the 1st and 15th of June for travel before 15th September 2020 are now refundable; no questions asked. Click here for more information, terms and conditions

Travel from the UK to France:
Our passenger shuttle services continue to operate. Please check carefully before travelling to Folkestone, as you may be turned away by the French Authorities if you don't have a completed attestation stating one of the following reasons to enter the country:

• French nationals (with spouse / children)
• Going home to a main residence
• Essential work in France
• Medical staff
• Visiting / transporting your own children

NO HOLIDAYS

All travellers to France are required to complete an Attestation de déplacement international PRIOR to travel. Click here to find it. Alternatively this document can now be completed here and presented digitally on your phone so you don't need a printer.

Travel from France to the UK:
IMPORTANT: Please make sure you are aware of the latest public health and quarantine measures in place in the United Kingdom at present. Everyone entering the UK from the 8^th of June must complete a form BEFORE they travel.

Please go to https://www.gov.uk/provide-journey-contact-details-before-travel-uk for more information and to find the online form. It is important that you carry a copy of the completed form – either digitally or printed out – when you travel in case you’re asked about it.

Our passenger shuttle services continue to operate but the shops and cafés in our terminal building in France have had to close due to new French regulations.

Terminal Buildings and Shuttles:
In line with regulations our terminal buildings have now had to close. There are toilet facilities available in the allocation lanes - please use them as the toilets on the shuttles are now closed. Customers are required not to leave their cars whilst onboard the shuttles to comply with "social distancing" advice from both Governments.

Important: Please note the latest advice from the FCO on travel for UK Citizens can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

We continue to take guidance from the Department for Transport, and Public Health England. Further information can be found on: gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We are also staying up to date with French government advice, which can be found here: ​gouvernement.​fr/info-coronavirus

If you are based in another country, please look at the advice your government is currently providing.

Our usual, flexible conditions apply. Most ticket types have a full year from date of original purchase to be used, as long as amended before the day of your booked travel and there are no admin fees for changing dates. Our Flexiplus tickets are fully refundable.Travel to be completed within 1 calendar year of the date of original purchase.