Your journey

Motorway to motorway access

From France: Eurotunnel Le Shuttle is easily reached via the A16 motorway. Come off at Junction 42 and follow «Tunnel sous la Manche» straight to our Check-in booths.

From the UK: use Junction 11A to come off the M20 straight to our check-in booths. Please check in at least 45 minutes before your booked departure time.

Take additional time and have a refreshing pause at our Passenger Buildings where you can make shopping and change money

Running late?

In case of late arrival (more than 2 hours after your booked departure time) your ticket is no longer valid. You need to contact your operator who will amend your booking according to availability. Outside the office hours of our Coach Sales Team, please call +33(0)3.21.00.22.88 to amend your travel time at least one hour before your booked departure time (subject to availability).

Check-in

Upon arrival, follow the instruction displayed on our self check-in screens. Enter your booking reference number on one of the automatic check-in booths and confirm your travel time to collect your boarding hanger.

For an ever quicker check-in, you can provide the coach registration number in your reservation. Upon arrival at check-in, the number plate will be automatically identified.

Check in time: no more than 2 hours before or 2 hours after your booked departure time.

Border controls

Border controls are completed before boarding.

Drivers and passengers must have valid travel documents:

  • Valid passport or identity card
  • Visa in some cases
  • No passenger list requested except football supporters

School groups: to save precious time, ask the teachers or group leaders to ensure that each pupil has his passport or identity card just before arriving at the Eurotunnel Le Shuttle terminal.

Have a break in our Passenger Buildings

Once border controls completed, enjoy our facilities and have a refreshing pause. There is a coach parking area next to our Passenger Building with direct access and toilet facilities for groups. Cash dispenser, bureau de change, shops, restaurants and free wifi service...

Boarding

Coaches must arrive in the boarding area at least 30 minutes before departure. Simply follow the coach signs onto the platform for boarding. You will be directed to your carriage by our staff.

On board the shuttle

The Eurotunnel shuttles are bright and air conditioned. Sit back and relax, or get off the coach and stretch your legs. Information panels will keep you informed during the crossing.

We recommend you make a "toilet stop" in the passenger terminal prior to boarding because the number of toilets on board the shuttle is limited.

Eurotunnel Le Shuttle is constantly striving to improve the service it offers its customers, and modernises its transport system. Passengers can use their mobile phones to send and receive calls, text messages and emails or surf the internet during the crossing.

Smoking and flash photography are forbidden on board the shuttle. Passengers must not walk, stand or sit between the vehicles.

Driving off the shuttle

After only 35 minutes simply drive off and be on your way. You are directly on the motorway without any further formality