Latest Travel Information

The States have responsibility for Border Controls on both Eurotunnel Terminals and are responsible for defining the necessary resources to deliver this. Eurotunnel puts everything in place to ensure fluidity at every stage of our customers’ journey, and to ensure the least possible inconvenience whenever there is a wait at the Border.

Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.

To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).