Latest Travel Information

If you arrive and check-in within two hours either side of your departure time, either early or late, we’ll offer you a space on the next available shuttle. But if you’re held up due to events outside our control (and yours) like motorway traffic jams, meaning you arrive outside of these times, don’t worry: we’ll still get you onto the very next available shuttle. If you would like to amend your ticket, you can find out how to do that here.

This mainly depends on how much traffic we’re experiencing around our terminals. On a normal day, you’ll be checked in and through border control in minutes. If there’s a wait before check-in or border control, for whatever reason, then it can take longer.

If there are delays to our shuttle service, and you think we’re at fault, please complete this form to our customer complaints team, who will be in touch. If we’re at fault, we always look to put things right with our passengers.

We’re a shuttle service, with trains leaving every hour of every day from terminals that are open 24/7 and 365 days of the year. The exact number depends on when you’re travelling of course, depending on the time of year and the time of day. 
 

We’d recommend making sure you have enough snacks and drinks for the whole family just in case there are delays and you’re spending more time in your vehicle than you might have planned. Ideally you’ll be on your way in no time at all, but bringing something to eat and drink is a good idea, just in case you do have to wait a while for your shuttle. We have toilets in the terminal (and we’d recommend paying a visit before boarding) and on every shuttle too. 
 

We know our passengers want to get away as fast as they can, and we’ll do everything in our power to help you do just that. Unfortunately, there are a few reasons why sometimes you might have to wait. There can be traffic congestion on the motorways, for example, and this can mean lots of traffic suddenly arriving at the terminal. There could also be a wait before check-in or at border control. We will always put the very latest travel information on our website, so we’d recommend checking this page if you’re heading to us.