Latest Travel Information

Get information on live departures and arrivals, with details of the time to move through each part of the terminal from check in, border control to boarding. We will also share here any updates on any cancellations or delays to your journey.


On your ticket you will have been given a letter and number that will tell you when your shuttle is ready to board. The below gives the current status of each of our shuttles today and we will update this with live departure information.

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Don't forget to add your Advance Passenger Information (API)

Make sure you add your passenger information to all your bookings before you travel. If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

Complete your API

Terminal directions

Terminal check-in

Get directions to reach our terminal in both the UK (Folkestone) and France (Calais), and read about alternative routes if the M20 motorway has delays.

Travelling with a pet

travelling with a pet

Find out what you need to know to make the journey as comfortable for you and your pets. Read our pre-arrival checklist and learn more about  our on-site pet facilities. 

Missed your shuttle

eurotunnel le shuttle

Find out what you can do if you are delayed on your journey or your shuttle is delayed or cancelled. 

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

Heading to our UK terminal?

Operation Brock is currently in place on the M20. If you’re travelling to our UK terminal we recommend you check the traffic news and allow plenty of time for your journey. More information.