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Our Brexit promise to you

Our shuttles will be running as usual throughout 2019, whatever form Brexit takes. With Eurotunnel you can always amend your booking up to 24 hours in advance. For additional peace of mind, we’re offering free cancellations up to 7 days before you travel.

With our Brexit-proof plan, you can book confidently with Eurotunnel Le Shuttle.

Find out more
Your Brexit questions, answered

Terms and conditions apply

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

     

    Complete your API

  • Passport and documentation

    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.

  • Ticket Hanger

    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.

  • Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).

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