Pre-travel requirements

How did you make your booking?

Using a My Eurotunnel account

Log-in to your My Eurotunnel account and add your API & Health Declarations, using your account created with your email address and chosen password.

Log into your account

Standalone (one-off "guest" booking)

You'll need your booking reference number and password which can be found on your booking confirmation email (help).

Log into your booking

Travel agent and coach tour operator bookings

You'll need your booking reference number and password which may be found on your booking confirmation email (help).
If you do not have these details, please contact your travel agent or coach tour operator.

Log into and add API and Health Declarations


Need help getting ready to travel?

Follow our step-by-step guides on filling out your API & Health Declarations to ensure you are ready to travel.

API just got easier!

You can now opt to store your Advance Passenger Information in your My Eurotunnel account, so that you can easily use it again on future bookings without having to re-enter it every time.

  • All UK ports and airports are required by the UK Home Office to collect the passport or identity card details from every person entering or leaving the country.

    To speed up your journey through our terminals, you must supply your passenger information to us before you travel, using our Advance Passenger Information (API) system. If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

  • To make travelling with us easier, it's possible to store passengers details to a My Eurotunnel account, and even add these passengers automatically to future bookings.

    1. Log in or register for a My Eurotunnel account.
    2. Once logged in, navigate to the "My API, vehicles, cards, wallets and pets" page
    3. Click + to add a new person
    4. Complete the passengers details, where you will have the option of "Automatically add this passenger to future bookings". 
      (You can always remove them from a booking, or individual leg of a booking if desired)
    5. Click Save

    To amend or delete a stored passenger, simply click on that persons icon and then make any amendments, or delete them entirely.

    Note that changing or deleting a passenger from your account won't update any bookings already made.

  • After making a booking:
    1. Log in...
      • My Eurotunnel account holdersLog into your account, (using your registered email address and password) and select "Add API" on your upcoming booking.
      • Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email), and select "Add your API now".
      • Trade/Other booking types - click here to log in using your booking reference number and password.
    2. Click + to add new passengers
    3. Click on a passenger to add or remove them from a leg of the journey.
      • To edit a passenger, you just delete them and then re-add their details again.
    4. Changes are saved automatically. 
  • Yes, the passenger details for each person travelling on every booking must be supplied.

    My Eurotunnel account holders will be able to store and automatically add API for future bookings.

    See our how-to guides for more information

  • The following details will be required from you and each of the passengers travelling in your vehicle, every time you travel:

    • Name 
    • Surname 
    • Gender 
    • Date of birth 
    • Nationality 
    • Document type 
    • Document number 
    • Issuing state 
    • Expiry date
  • Your Advance Passenger Information will only be passed to UK Home Office.

  • Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.

    Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for future use.

    Eurotunnel processes the booking details and travel information of its clients and passengers leaving the UK in compliance with the French law Informatique et Libertés 6 January 1978, and the English Law Data Protection Act 1998.

    Personal data is processed by Eurotunnel for the purposes set out above.

    You have the right to access, amend, oppose and request deletion of this data by writing to the following address: Eurotunnel - Legal Department, UK Terminal, Ashford Road, Folkestone, Kent, United Kingdom, CT18 8XX.

    Read more about Eurotunnel's Data Protection Policy

  • If you do not have access to the internet, you can call our Contact Centre on 0330 1233207 where one of our API team will add your passenger information to your booking.

    Please have your booking reference and passenger details, including passport / ID card information, available. You must obtain consent from all passengers travelling with you before you submit API on their behalf.

    Please see the Contact Centre opening times

  • After making your booking, you will first be required to add your API (Advance Passenger Information) for your travel. Once you have added your passengers API, it's then possible to add the travel documents for these passengers.

    1. Log into your account or booking
      • My Eurotunnel account holdersLog into your account, (using your registered email address and password).
      • Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email).
      • Trade/Other booking types - click here to log in using your booking reference number and password.
    2. Ensure you have added all Advance Passenger Information before continuing.

    3. Click "Add Health Declarations" on your upcoming booking. It will open in a new window.
      • You will see all passengers listed, for each direction of travel (outbound/return).
      • If passengers are missing from this list, you need to add their Advance Passenger Information (step 2) before you can continue.
    4. For each passenger you will be required to specify a Country of Residence and their travel documents.
      • Documents will be automatically checked and approved if possible, or submitted for manual verification by Eurotunnel.
    5. Once all documents have been added and approved for each passenger, the individual passengers' status will be "Complete" and they are ready to travel on that leg of the trip.

    6. Complete this process for all passengers on the leg for the leg to be "Complete" and ready to travel.
      • It may not be possible to complete documents for both legs of your trip at the same time depending on the required timings of COVID-19 tests. 
    7. Complete the same process for the return leg (if applicable) as soon as it is time to do so depending on the required test/documents.

    Each passenger must still bring ALL the required documents and supporting documents, ready to be presented to the authorities.


    Failure to comply with the required measures or to provide false or deliberately misleading information is a criminal offence and is punishable by a fine and/or travel ban and/or imprisonment. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

  • Documents can be uploaded as soon as you have them available.

    For COVID test results, this maybe be 72-24hrs prior to departure depending on the type of test being used.

    The Passenger Locator Form cannot be completed until 48hrs before you arrive in the UK.

  • Passengers can provide their Vaccine Certificates from the NHS App, NHS Website or TousAntiCovid App. 

    Alternatively, passengers must be able to prove that they have been fully vaccinated with a document (digital or paper based) issued by a public health body from an approved country or territory that must include, as a minimum:

    • Forename and Surname(s)
    • Date of Birth - outlined in a standalone section or within reference number (YYMMDD)
    • Vaccine Brand and Manufacturer
    • Date of Vaccination for every Dose
      OR
      The final dose has been administered (1/1 or 2/2) and that final dose was 14 days ago
    • Country of Vaccination and/or Certificate Issuer

    Vaccination certificates will not be required for under 18s but proof of age may be requested.

    Vaccine certificates from the UK and EU countries are all valid, as well as the countries on this list. 

    Differences in passenger’s name between documents is acceptable (e.g. difference of surname between passport/vaccine certificate after marriage). You may be asked to provide additional evidence to support such differences if appropriate.

    The vaccine certificate must be in either English, French or Spanish (note: that they may also be in another language, but there must be some text in one of those three languages).

  • The Passenger Locator Form is an online form, which can be found on gov.uk, link below.

  • Option 1: After you have completed your Passenger Locator Form

    Step 1 - Tap Download to open the PDF on your device:

     

    mceclip0.png

    iOS: Tap the Share icon mceclip3.png, tap Save to Files, select a folder/location and click Save.
    Android: Tap the Add to My Drive icon mceclip4.png, select a location and click Save

    Next: How to upload a PDF or file from your mobile device

     

    Option 2: From your confirmation email

    Step 1 - Select the link in "Your Public Health Passenger Locator Form is also available at the following link for the next 7 days"

    Step 2 - Enter the password chosen when creating your Passenger Locator Form, and click Sign in.

    Step 3 - Tap Download to open the PDF on your device:

     

    mceclip0.png

    iOS: Tap the Share icon mceclip3.png, tap Save to Files, select a folder/location and click Save.
    Android: Tap the Add to My Drive icon mceclip4.png, select a location and click Save.

     

    Next: How to upload a PDF or file from your mobile device

  • (More information and advice: Passenger locator form: How to guide from gov.uk)

    Where will you arrive in the UK?
    Folkestone (Eurotunnel)

    What country are you travelling from?
    France

    Which company are you travelling with?
    Eurotunnel

    What is the flight number, train service or ship name you will arrive on?
    Your booking reference number (e.g. 33 44 55 66)

    What is your seat number?
    Leave blank

     

  • Related: How do I save a Passenger Locator Form or PDF to my mobile device?

    On iOS/iPhone

    1. Tap Upload document (PDF/IMAGE)
    2. Tap Browse, and navigate to where you have saved your documents
    3. Tap on the file you wish to upload. It will be uploaded immediately for verification

    2021-09-16_10-16-31.jpg

     

    On Android

    1. Tap Upload document (PDF/IMAGE)
    2. Tap Files, and navigate to where you have saved your documents
    3. Tap on the file you wish to upload. It will be uploaded immediately for verification

    2021-09-16_10-35-17.jpg

  • You can upload PDFs or images (JPG) of your documents and evidence. It may be easier to complete the process on a smartphone where you can take photos of documents and upload them directly; ensure that the document is well lit and the text is clear in the photos.

     

  • Yes - You can either take a photo of your completed document and upload this to your booking, or you can scan the document and convert it to a PDF using your mobile device (ideal if your document is multiple pages long).

  • On a smartphone:

    On desktop:

  • The documents need to be checked and verified by our teams - this is usually completed in under 48hrs, and are prioritised based on time to departure.

    If this process is not complete by the time you arrive at our terminals, we have facilities to validate them on-site. You do not need to be concerned or call our Contact Centre for assistance.

    You will receive a confirmation email when all your documents are validated.

    You can check the status if your documents by logging into your booking (more details here) and viewing the booking summary.

    We recommend checking the status just before arriving at our terminal to avoid any unnecessary waiting on-site.

  • If your document is rejected it will include a brief explanation on the reason. More detail is provided below.

    "Incorrect document"

    Make sure you have uploaded the correct type of document. For example, do not upload proof of vaccine status instead of negative test results, sworn statements or other document types.

    "Wrong type of test"

    The test must meet performance standards of ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml. You must check with your test provider that the test meets the standards.

    "Document not from a recognised country"

    Your test result must be in either English, French or Spanish. Translations will not be accepted.

    "Document incomplete"

    There is information or pages missing from your document. If your document is spread over multiple pages you may need to merge the files into a single PDF, or a photo that shows both pages together.

    "Incorrect name on the document"

    The name on the submitted document must match the persons name on the passenger list.

    "Document not filled out correctly"

    There is a general error on your document - double check the details and submit again.

    "Document out of date"

    Tests and documents must be completed within the correct window of time before travel. Documents completed too early, or tests taken too early are invalid for travel. Check the specific document or requirement for the precise timing required.

    "Positive test result"

    If you test positive for COVID-19 you will not be permitted to travel. If your test is incorrectly detected as POSITIVE please contact us as soon as possible.

    "Duplicated COVID test kit reference number on PLF"

    Each booked test kit reference number is unique and cannot be used multiple times for different people/PLFs.

    "Document cannot be read"

    The document cannot be opened or read. If uploading a photo of a document, ensure the details are all clearly visible, the photo is the correct way up, in focus and well lit.

    If uploading a PDF double check you can open and view the file yourself without issue.

    "The QR code is unreadable"

    We were not able to automatically or manually scan the submitted QR code. If submitting a photo of a QR code, ensure it is a clear sharp and well lit image.

    "The QR code is not valid"

    The QR code on your document was readable, but not valid for the document you have uploaded. Ensure you have uploaded the correct document for the correct individual.

    "Insufficient vaccination"

    Your vaccination status is not correct for the country you are entering. Check what qualifies as "Fully Vaccinated" for entering the UK and France.

    "Type of vaccine not accepted"

    The vaccine on your certificate is not accepted by the country you are entering. Check what qualifies as "Fully Vaccinated" for entering the UK and France.

    "Vaccination too recent"

    Not enough time has passed since your vaccines being administered for you to be considered fully vaccinated. Check what qualifies as "Fully Vaccinated" for entering the UK and France.

  • Ensure you have added all passengers Advance Passenger Information before attempting to add Health Declarations.

    How to add Advance Passenger Information

  • No. These documents contain sensitive personal information and can only be submitted online by yourself.

    How to add Health Declarations online

Loading...