• Contact us

  • Visit the Help Centre

    Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    Visit our Help Centre
  • Contact us by phone
    For ticket reservations and travel insurance queries
    From the UK: +44 (0) 8443 35 35 35
    From France: +33 (0) 810 63 03 04
    To register your Advance Passenger Information
    +44 (0) 3301 23 32 07
    For postsale and any other queries
    +44 (0) 3457 35 35 35
    For Flexiplus reservations and queries
    +44 (0) 8443 35 33 35
    For lost property

    From the UK: +44 (0)1303 28 25 49
    From France: +44 (0)1303 28 25 49 (*) 

    Open Monday to Friday from 09:00 - 17:30 Outside of these hours, please leave us a message and we will endeavour to make contact with you the next day.

  • Opening times
    UK

    Tel: +44 (0) 8443 35 35 35

    08:00 - 19:00 UKT Monday to Friday
    08:00 - 17:30 UKT Saturday(*)
    09:00 - 17:30 UKT Sunday

    (* Bank Holidays included)

    France

    Reservation :0 810 63 03 04
    Information :0 809 10 08 11  

    09:00 - 17:30 CET Monday to Saturday
    (Bank Holidays included)

    Belgium

    Tel: +32 (0) 70 22 32 10

    09:00 - 17:30 CET Monday to Friday

    (Bank Holidays included)

    The Netherlands

    Tel: +31 (0) 900 504 0540

    09:00 - 17:30 CET Monday to Friday

    (Bank Holidays included)

    Germany

    Tel: +49 (0) 1805 000 248

    09:30 - 18:00 CET Monday to Friday

    (Bank Holidays included)

    Spain

    Tel: +34 (0) 902 30 73 15

    09:00 - 18:00 CET Monday to Friday

    All other countries

    Tel: +33 (0) 321 00 20 61

    08:00 - 19:00 UKT Monday to Friday
    08:00 - 17:30 UKT Saturday(*)
    09:00 - 17:30 UKT Sunday

    (* Bank Holidays included)

  • ‘Contact us’ form for queries and complaints

    If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form

    Complaints Procedure

    Click here for details of our Complaint Procedure

  • Visit the Help Centre

    Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    Visit our Help Centre

  • † Calls cost up to 7p/min + your phone company's access charge