Contact Us

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with LeShuttle.

Contact us by phone

Dedicated Flexiplus line

Flexiplus customers can reach us on the following number for ticket sales or support with their booking.

Opening times

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday 09:00 - 17:30
Sunday 09:00 - 17:30

(All UK times)

For lost property

Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday - Friday 09:00 – 17:30*.

*Excluding bank holidays

Items found on our terminals will be retained for one month with the exception of passports and driving licences, which will be returned to the appropriate point of issue. Bank cards will be securely destroyed once received by the central Lost Property Office in Folkestone. Items lost in France will be returned to the Folkestone office every other week. 

For queries, compliments and complaints

If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.

Click here for details of our Complaints Procedure.

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with LeShuttle.

    • LeShuttle account holdersLog into your account, (using your registered email address and password)

    • Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)

    • Trade/Other booking types - click here to log in using your booking reference number and password.
  • If you are locked out of your LeShuttle account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.

    If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). This will also unlock your booking.

    Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Your booking/account will be unlocked when they have finished the amendment.

  • You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book with

  • When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. This includes your details, amount paid and payment method (card details limited to last four digits). This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. Please note there are no VAT charges for travel on our passenger service.

  • Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel).

    With most bookings you can do this online free of charge by clicking here and using the password which was in your emailed booking confirmation, or by logging into your LeShuttle account.

    A non-refundable Administration Service Fee of £10 / €12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions

    I've lost my booking password

  • If you wish to amend rather than cancel a booking, you can do so via LeShuttle.

    Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance):

    • Standard Refundable (not "Standard" - see ticket terms and conditions)
    • Flexiplus / Short Stay Flexiplus*
    • Frequent Traveller / Frequent Traveller Flexiplus

    To cancel a booking online:

    For all other bookings please submit a cancellation request.

    If you wish to cancel a part-travelled booking, please call our Contact Centre.

    * bookings upgraded from Standard to Flexiplus or Short Stay Saver to Short Stay Flexiplus will be only be eligible for a refund of the upgrade cost, not the total cost of the booking.

  • LeShuttle Accounts

    To add API to a booking made with a LeShuttle account, simply log into your account and view the specific booking to add/amend the API. 

    If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password.


    Standalone (one-off "guest" bookings)

    Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something".


    If you have not received this, first check that your email service didn't move it to your spam or junk folder.

    If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking


    Travel agent, tour operator and coach operator bookings

    You will need to contact the agent or coach operator to request changes to your booking or booking details.

  • LeShuttle account bookings

    If you made the booking yourself, it's likely you made the booking using your LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created your account. If you can't remember your password you can reset your password.

    Standalone (one-off "guest" bookings)

    If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking

  • We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.

    Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions.

  • Please send an email to , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.