Contact Us

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    • My Eurotunnel account holdersLog into your account, (using your registered email address and password)

    • Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)

    • Trade/Other booking types - click here to log in using your booking reference number and password.
  • If you are locked out of your booking due to too many incorrect password attempts you must wait 4hrs before you try again.

    If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.

     

    Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Your booking/account will be unlocked when they have finished the amendment.

  • Amendments to your travel can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel).

    With most bookings you can now do this online at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account.

    However, if you paid for all or part of your booking using Tesco Travel Vouchers, you will need to arrange this by calling us our Contact Centre.

    I've lost my booking password

  • Please note – This form must not be used for any ticket type other than those specified below. Ticket amends can be completed online – please do not use this form to request an amendment.

    Unused bookings made with certain ticket types can be cancelled or refunded online. These are:

    • Standard Refundable (not "Standard" - see ticket terms and conditions)
    • Flexiplus
    • Short Stay Flexiplus
    • Frequent Traveller Flexiplus (cancellation only*)
    • Frequent Traveller (cancellation only*)
    • Frequent Traveller Day Trip (cancellation only*)

     * legs will be credited back to the Frequent Traveller wallet they were booked with.

    To cancel a booking made with one of these ticket types, simply submit a request online. Please allow 14 working days for a response.

    Submit a cancellation request

     If you wish to cancel a part-travelled booking, please call our Contact Centre.

    If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel.

     

  • My Eurotunnel Accounts

    Click here to quickly and easily reset your password for your My Eurotunnel account

    To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. 

    If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password.

     

    Standalone (one-off "guest" bookings)

    Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something".

    booking-password.jpg

    If you have not received this, first check that your email service didn't move it to your spam or junk folder.

    If you have lost or are unable to locate your booking password you can call our Contact Centre team to request it be re-sent to your email address. 

     

    Travel agent, tour operator and coach operator bookings

    You will need to contact the agent or coach operator to request changes to your booking or booking details

  • If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. To access your booking you need to log in with your email address and a password you specified when you created your account. If you can't remember your password you can reset your password.

     

    If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking

  • We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.

    Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions.

  • Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.

Don't forget that you can make and amend most bookings online using My Eurotunnel, or if you have booked an applicable ticket type request a cancellation/refund online.

If you have a non-refundable ticket that was booked before 31/12/2020, you can request a credit voucher for future travel, or if you have already received a credit voucher and this is due to expire you can request a replacement. More information

Contact us by phone

Dedicated Flexiplus line

Flexiplus customers can reach us on the following number for ticket sales or support with their booking.

Opening times

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 16:30
Saturday 09:00 - 16:30
Sunday 09:00 - 16:30

(All UK times)

For lost property

Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday - Friday 09:00 – 17:30*.

*Excluding bank holidays

For queries, compliments and complaints

If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.

Click here for details of our Complaints Procedure.

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

    • My Eurotunnel account holdersLog into your account, (using your registered email address and password)

    • Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)

    • Trade/Other booking types - click here to log in using your booking reference number and password.
  • If you are locked out of your booking due to too many incorrect password attempts you must wait 4hrs before you try again.

    If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.

     

    Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Your booking/account will be unlocked when they have finished the amendment.

  • Amendments to your travel can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel).

    With most bookings you can now do this online at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account.

    However, if you paid for all or part of your booking using Tesco Travel Vouchers, you will need to arrange this by calling us our Contact Centre.

    I've lost my booking password

  • Please note – This form must not be used for any ticket type other than those specified below. Ticket amends can be completed online – please do not use this form to request an amendment.

    Unused bookings made with certain ticket types can be cancelled or refunded online. These are:

    • Standard Refundable (not "Standard" - see ticket terms and conditions)
    • Flexiplus
    • Short Stay Flexiplus
    • Frequent Traveller Flexiplus (cancellation only*)
    • Frequent Traveller (cancellation only*)
    • Frequent Traveller Day Trip (cancellation only*)

     * legs will be credited back to the Frequent Traveller wallet they were booked with.

    To cancel a booking made with one of these ticket types, simply submit a request online. Please allow 14 working days for a response.

    Submit a cancellation request

     If you wish to cancel a part-travelled booking, please call our Contact Centre.

    If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel.

     

  • My Eurotunnel Accounts

    Click here to quickly and easily reset your password for your My Eurotunnel account

    To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. 

    If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password.

     

    Standalone (one-off "guest" bookings)

    Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something".

    booking-password.jpg

    If you have not received this, first check that your email service didn't move it to your spam or junk folder.

    If you have lost or are unable to locate your booking password you can call our Contact Centre team to request it be re-sent to your email address. 

     

    Travel agent, tour operator and coach operator bookings

    You will need to contact the agent or coach operator to request changes to your booking or booking details

  • If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. To access your booking you need to log in with your email address and a password you specified when you created your account. If you can't remember your password you can reset your password.

     

    If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking

  • We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.

    Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions.

  • Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.

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