Contact Us

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

If you have a non-refundable ticket that was booked before 31/12/2020, you can request a credit voucher for future travel, or if you have already received a credit voucher and this is due to expire you can request a replacement. More information

Contact us by phone

Dedicated Flexiplus line

Flexiplus customers can reach us on the following number for ticket sales or support with their booking.

Opening times

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday 09:00 - 17:30
Sunday 09:00 - 17:30

(All UK times)

For lost property

Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday - Friday 09:00 – 17:30*.

*Excluding bank holidays

For queries, compliments and complaints

If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.

Click here for details of our Complaints Procedure.

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

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