COVID-19 : 🇬🇧 Information & advice | 🇫🇷 Informations et conseils

Contact Us

We are open with shuttles travelling regularly

Our phone lines and live chat are extremely busy at the moment. We have brought in extra staff to help our customers with their queries. If you have questions regarding possible future changes to travel through and to France or the rest of Europe; Please do not call our Contact Centre, or contact us by email. We are unable to offer any advice or information other than what is available from the Foreign & Commonwealth Office. See here for more information. Don't forget that you can make and amend most bookings online using My Eurotunnel.

Refundable tickets:
If you have purchased a ticket that allows cancellations such as a “Standard Refundable” ticket, Frequent Traveller or Flexiplus ticket, please complete this form to submit a cancellation request.

Non-refundable tickets:
Most tickets can be amended online by clicking here. You can amend multiple times without amendment fees, but there may be a difference in price to pay. If you are unable to amend your ticket online, please don’t worry if you can’t get through to us on the phone. As our phone lines are so busy, for travel due between the 7th and 27th August we are extending the period during which you can amend your booking for an additional 10 days after your travel date so you won’t lose the value of your ticket(s).

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.

Contact us by phone

Opening times

Monday 08:00 - 20:00
Tuesday 08:00 - 20:00
Wednesday 08:00 - 20:00
Thursday 08:00 - 20:00
Friday 08:00 - 20:00
Saturday 09:00 - 17:30
Sunday 09:00 - 17:30

(All times GMT)

For lost property

Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday - Friday 09:00 – 17:30 (excluding bank holidays)

For queries, compliments and complaints

If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.

Click here for details of our Complaints Procedure.

Visit the Help Centre

Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle.