If you have any doubt, questions or concerns, it’s best to contact us via our Contact Centre by phone or Live Chat.

Yes - you will have to pay for the extra space a trailer or caravan takes up on the shuttle. You will also be allocated to the single storey section to make sure you can load and unload from our shuttle with ease.

Please make sure you measure anything you are towing carefully (we need the total length of your trailer/caravan including any storage boxes, bicycles or sports equipment mounted to the rear) to ensure we allocate the right amount of space. More information.

Anything extra on the top or rear of your car will change the dimensions and what space your vehicle takes up, therefore, this could change where you are allocated and the price you pay. If you decide after booking to add any kind of accessory, you must let us know prior to travel as we may not be able to allocate you a suitable space in the same time slot.

Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single storey section of our shuttles is sometimes more than the price of a space in the two storey section.

No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.

Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.

The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirements for your vehicle. We have access to a database that enables us to get most of this information from your vehicle registration.

To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.

This can be easily done using one of three methods;

1. Vehicle registration

If your vehicle is registered in the UK or France, you can simply enter your vehicle registration and search for your vehicle.

2. Make and Model

If we are unable to find your details from your registration number, your vehicle is registered outside of the UK/France, or you do not know it, you can search for the make and model of your vehicle yourself.

Please note: This option isn't available for motorcycle users. If you are travelling with a motorcycle, use the vehicle registration search, or the "type and size" option.

3. Type/Size 

If you are unable to find your specific vehicle using the above methods, you can still make a booking by telling us the type of vehicle, as well as its approximate length and height.

Whichever method you use, we will still request a registration number during the booking process so that we can detect your arrival at check-in for fast and smooth processing.

Maximum size: the maximum size of combined vehicle and trailer/caravan we can transport is 18 meters (59ft).

Booking with a modified vehicle (reduced mobility customers)

If your vehicle is larger and specially modified to accommodate your needs, please call us to book to ensure the best price. You will need to be able to provide evidence of the requirements or modifications in order to receive the discount. Call to book: +44 (0) 3443 35 35 35.

Additional information

Van/minibus

Some vehicle models can be classified as either a van or a minibus, so we will need to confirm exactly which type of vehicle you are booking, and in the case of a van that you are not carrying any commercial goods (if you are, you will need to book with our Freight service).

Campervans

If we detect that your vehicle is a campervan or has been converted into a campervan we will ask you to confirm this so that the appropriate checks can be carried out by our safety teams at the terminal.

We will also need to know the overall size of your campervan, including anything (including vehicles) mounted on the rear, as shown below:

Low ground clearance and wide sports cars

We may detect that your vehicle (despite being under the 1.85 meters high) is better suited to our Single Deck shuttles due to its low ground-clearance, width, or scissor/gull-wing doors.

Our Single Deck shuttles can accommodate wider vehicles, and do not require driving up the ramps to the upper deck during loading. If your vehicle is not detected as being wide/low but you wish to request this type of allocation, please book online via our Contact Centre.

Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.

So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.

When specifying the length of the item you are towing please ensure your measurement includes bumpers, tow bars, bikes and any overhanging load, as shown below in red.

Maximum size: the maximum size of vehicle and trailer we can transport is 18 meters (59ft).

If you have any queries or are interested in booking an oversized or trailer/vehicle please contact us.

Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may appear as 3,500kgs.

If the AGW of the vehicle is above 3.5 tonnes, or is carrying commercial goods, your ticket must be booked through our Freight service. If you would like further advice, please call our Contact Centre.

Please note: Our Freight service is unable to carry children under the age of 12 years or pets.

• For up to 5 vehicles travelling together, please call our Contact Centre
• For multiple vehicles 6 to 14 travelling together, please contact Customer Support
• For groups of 15 or more vehicles travelling together, please submit your request via our group travel form to obtain your quote.

Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried. However between 2-3 bottles for personal use would be the normal amount carried.

Customers must declare gas cylinders at the check-in booth, 50kg of gas with a maximum of 47kg permitted in a single container.

The maximum dimensions we are able to carry in our passenger carriages are as follows:

• Length: 18m (The maximum length for a car and caravan or trailer including bumpers, tow bars and any over hanging load.)
• Height: 4.2m
• Width: 2.55m (plus mirrors)
• Light commercial goods maximum weight: 3.5 tonnes (however the Passenger Shuttle will allow exceptional vehicles such as campervans and coaches up to 25 tonnes maximum gross weight on a wagon)

Eurotunnel Le Shuttle does not have any parking facilities so you will be required to meet fellow travellers elsewhere. There are two car parks that we can recommend due to their close proximity to our terminal however, these car parks are not Eurotunnel Le Shuttle owned and therefore Eurotunnel Le Shuttle accepts no responsibility for anything that may occur whilst your vehicle is parked at either location.

STOP 24 Services

Parking is £5 per car/day.
Tickets can be bought through a pay-by-phone system with instructions in the car park.

Directions
At junction 11 off M20

Christ Embassy Parking

Parking is £5 per car/day
Telephone - 01303 270970 (press 2) / 07922 565452

Additional fuel may be carried up to the following limits:
Plastic containers: 3 x 10 litres
Metal containers: 1 x 20 litres
(A maximum total of 30 litres)

We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever Eurotunnel Le Shuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.

Unsure which fuel-type your vehicle uses?

If you are planning on taking a rented or leased vehicle abroad, including company cars, you must carry a VE103 certificate. Further information can be found at the following link:  https://www.bvrla.co.uk/resource/Taking-a-vehicle-abroad.html

If travelling with a campervan, caravan or van, any gas container must be declared when asked, and will be checked at the appropriate checkpoint by Eurotunnel.

Transport of gas containers to power domestic services* for caravans, campervans is restricted. Please click here to check these restrictions.

Gas containers must be switched off whilst travelling and connection systems must be in good condition.

Opening the container tap or using domestic services is strictly forbidden until the vehicle has unloaded on the opposite terminal.

Note: Containers must be easy of access by our staff for any check.

Eurotunnel reserves the right to cancel your journey in case of non compliance with the conditions expressed above.

Read more about gas transport.
Read more about conditions of carriage.


*cooking, refrigeration, heating and water heaters