Yes, you will find dedicated pet exercise areas throughout the site at both terminals.  These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the UK.

All our pet exercise areas have complimentary dog waste bags for your convenience.

Yes, only available at our Pet Reception in Calais. Signage will indicate when the drive thru is in operation.  Your pet will remain in your vehicle and you will be asked to scan their microchip so the staff member can check their details.

Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process.

At the UK Pet Reception from 1st January 2021 you should also bring with you your pet's Animal Health Certificate and the pet reception referral hanger you will have been issued at check-in.

An EU pet passport, issued in Great Britain, will be invalid to travel from UK to France from the 1st January 2021.  However, it will still be valid from France to UK if issued before the 1st January 2021.

At the French Pet Reception also bring either your pet's Animal Health Certificate or EU Pet Passport.

Yes, unless the sign indicates that the drive-thru (which is only available at Pet Reception in Calais) is open.

The tapeworm treatment must be administered by a vet between 24–120 hours before arrival in UK. Failure to do so will result in your pet being refused travel until the tapeworm treatment has been administered within the time frame above.

Your pet dog must have had mandatory tapeworm treatment administered by a vet between 24–120 hours before arrival in UK. Please note if the tapeworm treatment is not administered in time or correctly documented by a vet in the passport, it will result in your pet dog being refused travel.

Yes, mandatory checks are required when travelling with your pet(s) from the Continent.  Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details.  Please Note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection under article 18(2) of the Welfare of Animals during Transport regulations, or national equivalent. Please click here to book using one of our horse travel partners.

The product Frontline combo does not contain praziquantal so is not marketed as product to be used against tapeworm. It is marketed to be effective against ticks and fleas. Please contact DEFRA or your vet for more information.

Please note that the product STRONGHOLD is not licensed as a tick or tapeworm treatment and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.

Please note that the product ADVOCATE does not contain praziquantal and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.

You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.

Registered Guide and Assistance Dogs travel free; when accompanying their owner. An official registration certificate will have to be presented at check in, together with the dog's travel documentation.

Only five pets per vehicle are permitted to travel to and from France. Bookings can be made on our website / calling our Contact Centre or by turning up and paying at check-in.

If you wish to travel with between 6 to 20 animals maximum, Calais to Folkestone you must provide/be:

• An Approved Type 2 licence
• Vehicle Approval Certificate issued by the relevant delegated bodies in Great Britain or Northern Ireland
• Registered with the Animal and Plant Health Agency (APHA) FOR IPAFFS in Great Britain
• A registered charity or have a business account with us.

Please send all documentation together with a Eurotunnel disclaimer form, you can download/complete this below.

Download the disclaimer    |   Submit online

In all circumstances travel with 20+ animals (cats, dogs or ferrets) per vehicle will be refused.

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Yes you can. Amendments to your travel booking can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel). With most bookings you can now do this online using the password which was in your emailed booking confirmation. However, if you paid for all or part of your booking using Tesco travel vouchers, you will need to arrange this by contacting us by phone.

Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.

Your pet stays with you in your vehicle during the 35 minute crossing.

Please click here for a list of pet-friendly hotels near our Folkestone terminal.

In the UK

Please click here to find a list of local vets near our Folkestone terminal.

In France

Please click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.

Travel Calais to Folkestone

No, after a satisfactory check, display the sticker received at the Pet Reception Building on our Calais Terminal in your windscreen and head to check-in.

Travel Folkestone to Calais

From 1st January 2021 you will need to take your pet referral hanger, which has been issued at check-in, to the pet reception located at the Passenger Terminal Building.

From here, the pet checks will be carried out before you are able to proceed to your shuttle.

Please check in your pet at least 1 hour, and no more than 2 hours before your booked departure.

Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.

If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in order to contact a member of staff.

Blood test is no longer required if you are entering the UK from EU and listed non-EU countries

Blood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries.

Visit the DEFRA website for further details.

To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which come into effect from 1st January 2021. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

The cost for your pet to travel with Eurotunnel Le Shuttle is £20/27€ for each leg of the journey. This fee applies to each dog, cat or ferret in your vehicle.

Changes to the Pet Travel Scheme will come into effect on 1st January 2021. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

If you have questions or concerns about travelling with your pets after Brexit, please check our pet travel FAQs.

More information

Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building.

No. A tapework treatment is only required for travel into the UK.

The tapeworm treatment must be administered by a vet between 24–120 hours before arrival in UK. Failure to do so will result in your pet being refused travel until the tapeworm treatment has been administered within the time frame above.