Yes, you will find dedicated pet exercise areas throughout the site at both terminals.  These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the UK.

All our pet exercise areas have complimentary dog waste bags for your convenience.

Yes, signage will indicate when the drive thru is in operation.  Your pet will remain in your vehicle and you will be asked to scan their microchip so the staff member can check their details.

Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process. Don’t forget your pet’s passport too!

Yes, unless the sign indicates that the drive thru is open.

The tapeworm treatment must be administered by a vet between 24–120 hours before arrival in UK. Failure to do so will result in your pet being refused travel until the tapeworm treatment has been administered within the time frame above.

Your pet dog must have had mandatory tapeworm treatment administered by a vet between 24–120 hours before arrival in UK. Please note if the tapeworm treatment is not administered in time or correctly documented by a vet in the passport, it will result in your pet dog being refused travel.

Yes, mandatory checks are required when travelling with your pet(s) from the Continent.  Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details.  Please Note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

No mandatory checks are carried out when travelling with a pet from the United Kingdom to the Continent. However you will be asked to confirm you are travelling with your pet(s) on arrival at check-in.

Your dog, cat or ferret will need to be microchipped, have a Pet passport, and a valid vaccination against rabies. Latest information available on the French Ministry for Agriculture, Food, Fisheries, Rural Policy and Local Development website

Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection under article 18(2) of the Welfare of Animals during Transport regulations, or national equivalent. Please click here to book using one of our horse travel partners.

The product Frontline combo does not contain praziquantal so is not marketed as product to be used against tapeworm. It is marketed to be effective against ticks and fleas. Please contact DEFRA or your vet for more information.

Please note that the product STRONGHOLD is not licensed as a tick or tapeworm treatment and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.

Please note that the product ADVOCATE does not contain praziquantal and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. Please contact DEFRA or your vet for more information.

You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.

Registered Guide and Assistance Dogs travel free; when accompanying their owner. An official registration certificate will have to be presented at check in, together with the dog's travel documentation.

Only five pets per person are permitted to travel to and from France unless you are taking part in a competition, show or sporting event. please see DEFRA for more information or call their helpline on 0870 241 1710.

If you are travelling for a competition, show, sporting event or other, up to a maximum of 10 animals (cats, dogs or ferrets) in total per vehicle may be carried on our service. Bookings can be made on our website / calling our Contact Centre or by turning up and paying at check-in. If you wish to travel with 11 to 20 animals maximum per vehicle (cats, dogs or ferrets) you must contact us and register your travel in advance with our Customer Support team.

In all circumstances travel with 20+ animals (cats, dogs or ferrets) per vehicle will be refused.

Yes you can. Amendments to your travel booking can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel). With most bookings you can now do this online using the password which was in your emailed booking confirmation. However, if you paid for all or part of your booking using Tesco travel vouchers, you will need to arrange this by contacting us by phone.

Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.

Your pet stays with you in your vehicle during the 35 minute crossing.

We have access to a wide selection of pet friendly hotels in Europe. Please ask one of our agents for a leaflet or visit our hotels page.

Please click here to view a location map.

Please note payment in cash may be required by some French vets.

No, after a satisfactory check, display the sticker received at the Pet Control Building on our Calais Terminal in your windscreen and head to check-in.

Please check in your pet at least 1 hour, and no more than 2 hours before your booked departure.

Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.

If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in order to contact a member of staff.

Blood test is no longer required if you are entering the UK from EU and listed non-EU countries

Blood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries

What do I have to do to bring my pet dog, cat or ferret back into the UK under the Pet Travel Scheme(PETS)? To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which came into effect from 29th December 2014. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

The cost for your pet to travel with Eurotunnel Le Shuttle is £20/27€ for each leg of the journey. This fee applies to each dog, cat or ferret in your vehicle.

Changes to the pet travel scheme came into effect on 29 December 2014. If you already have a passport for your pets, you do not need to get a new one. Please click here for more information.