Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.

For more information, see our dedicated Pet Travel page.

Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. 

Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.

Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.

If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in order to contact a member of staff.

Yes, you will find dedicated pet exercise areas throughout the site at both terminals.  These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the UK.

All our pet exercise areas have complimentary dog waste bags for your convenience.

Yes, only available at our Pet Reception in Calais. Signage will indicate when the drive thru is in operation.  Your pet will remain in your vehicle and you will be asked to scan their microchip so the staff member can check their details.

Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process.

At the UK Pet Reception from 1st January 2021 you should also bring with you your pet's Animal Health Certificate and the pet reception referral hanger you will have been issued at check-in.

An EU pet passport, issued in Great Britain, will be invalid to travel from UK to France from the 1st January 2021.  However, it will still be valid from France to UK if issued before the 1st January 2021.

At the French Pet Reception also bring either your pet's Animal Health Certificate or EU Pet Passport.

Yes, unless the sign indicates that the drive-thru (which is only available at Pet Reception in Calais) is open.

Yes, mandatory checks are required when travelling with your pet(s) from the Continent.  Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details.  Please Note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

Travel Calais to Folkestone

No, after a satisfactory check, display the sticker received at the Pet Reception Building on our Calais Terminal in your windscreen and head to check-in.

Travel Folkestone to Calais

From 1st January 2021 you will need to take your pet referral hanger, which has been issued at check-in, to the pet reception located at the Passenger Terminal Building.

From here, the pet checks will be carried out before you are able to proceed to your shuttle.

Please check in your pet at least 1 hour, and no more than 4 hours before your booked departure.

Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. A new Veterinary Certificate will be required for each round trip. Pet rabbits (along with rodents, birds, invertebrates, amphibians and reptiles) continue to travel free of charge and do not need to be added to a booking.  

You must take your pet to your vet to get an animal health certificate. You need to do this no more than 10 days before you travel. The certificate needs to be signed by an official veterinarian.

Your pet’s animal health certificate will be valid after the date of issue for:

• 10 days for entry into the EU or Northern Ireland
• 4 months for onward travel within the EU
• 4 months for re-entry to Great Britain

Your pet will need a new animal health certificate for each trip to an EU country or Northern Ireland from Great Britain. For more information visit Defra’s website: https://www.gov.uk/taking-your-pet-abroad

We are not able to check any documents before arriving at Pet Reception buildings. If you have any questions or concerns, please contact Defra for advice.

• When the vet is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of the rabies vaccination
• The certificate reference number must be written on each page of your pet’s Animal Health Certificate
• Each page must be stamped with the official stamp (OV/LVI for British vets) on your pet’s Animal Health Certificate
• All relevant Section of an EU Pet Passport should be correctly filled and stamped where needed by your EU Vet
• for the Rabies Section of the EU Pet Passport make sure that vaccine name and manufacturer, date of vaccination, "valid from" and "valid until" dates, vet details or stamp and signature of your EU Vet are filled in dedicated boxes.

Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

In the UK

Please click here to find a list of local vets near our Folkestone terminal.

In France

Please click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.

Blood test is no longer required if you are entering the UK from EU and listed non-EU countries

Blood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries.

Visit the DEFRA website for further details.

To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which come into effect from 1st January 2021. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please note, you MUST visit the Pet Reception building on our Calais terminal before you check-in to travel.

Changes to the Pet Travel Scheme will come into effect on 1st January 2021. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.

No, this worm treatment is only required travelling from Calais to Folkestone.

The tapeworm treatment must be administered by a vet between 24–120 hours before arrival in UK. Failure to do so will result in your pet being refused travel until the tapeworm treatment has been administered within the time frame above.

Your dog must be treated against tapeworm before travelling to the UK. 

Treatment must be administered by a vet not less than 24 hours (1 day) and no more than 120 hours (5 days) before the dog's scheduled arrival time in the UK. Treatment date and time must be recorded by the vet in the pet’s documentation.

If you are travelling to France and returning to the UK within 5 days, the tapeworm treatment can be administered by a vet in the UK before your outbound journey to France.

Please note if the tapeworm treatment is not administered in time or correctly documented by a vet, it will result in your pet being refused travel.

Tapeworm treatment must:

• Be administrated by a vet
• Must contain Praziquantel to be effective against Echinococcus tapeworm

The following products : Stronghold, Advocate, Frontline or Frontline Combo, Nexgard or Nexgard Spectra will not be accepted and will result in the animal being refused travel.

Further information about pet travel and requirements

You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.

Please note that the products "Advocate" and "Frontline combo" do not contain praziquantal and therefore are not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules. 

Also please note that "Stronghold" is not licensed as a tick or tapeworm treatment and therefore is not acceptable treatment against tapeworm for pets travelling under the Pet travel Scheme rules.

Please contact DEFRA or your vet for more information.