With the current level of threat to national security, operators of the Ports and Channel Tunnel face increased requirements to ensure the security of their property, the ships, and trains that transit the Channel Tunnel.
As a result, coaches may be subject to search by a number of authorities for several reasons, including for the protection of the ship, port or Channel Tunnel. If Channel Tunnel or Port Security is not satisfied with any security aspect of a coach or its passengers or crew they may refuse travel. It is therefore in your own operating interests and also more widely for security and safety of all those using cross-channel systems to ensure that the possibility of this happening is reduced.
The following guidance is designed to provide general advice to Coach Companies and their staff; in order to promote coach security and reduce the risk of delay due to security related concerns.
There has been an increase in the number of UK citizens arriving at Eurotunnel Calais terminal having had their UK passport stolen or it has been lost. As you can appreciate, there are a number of checks that the UK Border Agency have to complete before allowing passengers entry back to the UK. This may cause lengthy waiting periods for your coach and customers - in some cases - the scheduled departure has been missed.With the aim to reducing the possible waiting period, before arriving at Eurotunnel terminal, please ask your coach driver to ensure that all passengers have a valid UK passport in their possession. In the event of a customer reporting a lost or stolen passport, please ask the driver to complete the attached form, which MUST be faxed to UK Border Agency before the scheduled return crossing time. This will allow UK Border Agency teams to perform the necessary checks prior to the coach travelling which should help minimise any delay.Please fax completed form to 0044 1303 284699
Click here to download the UK Border Agency Lost and Stolen Passport Notification form