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My Eurotunnel

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Arrive & collect hanger

Our UK Terminal

Our Folkestone terminal is easily reached via the M25 and M20. Take Junction 11a and proceed to our Check-in booths. Check-in at least 1 hour and no more than 4 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions.

Our Calais Terminal

The terminal is easily reached via the A16 motorway. Come off at Junction 42 and follow "Tunnel sous la Manche" straight to our Check-in booths. Check-in at least 1 hour and no more than 4 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions.

Travelling with a Pet Travelling Flexiplus

Visit our terminal

Once through Check-in, head to our Passenger Terminal Buildings for services, shopping and refreshments before boarding . Enjoy great offers at World Duty Free, shop essentials at WHSmith, or grab a Starbucks. Our Customer Service desks are situated here, as well as toilets and baby changing facilities.

Flexiplus customers can relax, unwind and enjoy complimentary refreshments in the Flexiplus lounge.

Please ensure your hanger is visible at all times while travelling with us.

Have your passport ready

Drive straight through to the British and French frontier controls where your passport, vehicle and official documentation will be checked. On our Calais terminal you will then be able to visit our passenger terminal and enjoy the food, drink and shopping facilities.

Please note that all persons travelling must have appropriate documents to travel; a Livret de Famille will not be accepted by border controls.

Drive on, relax, drive off

Boarding commences 25 mins before departure time. Check the blue screens, our website, and listen for announcements. Follow the green arrows to your allocated slip lane ready for boarding. Depending on the height of your car, you will need to follow signs for single-deck boarding or double-deck boarding (find out more here). You and your pets stay in your vehicle throughout the journey - sit back and relax to get through the Eurotunnel, it only takes 35 minutes to cross.

Reduced mobility

Eurotunnel is a particularly good choice for less able-bodied passengers as all drivers and passengers stay in the comfort of their vehicle for the duration of the journey between the UK and France.
Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying the disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths.


  • For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.

  • You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.

  • Now that the UK has left the EU, Folkestone's World Duty Free shop offers you incredible deals, up to 50% off the UK price.

    Every person making a Duty Free purchase will be required to present a QR code when visiting the World Duty Free shop. The person who has booked the crossing can present the QR code from the booking confirmation or from emails relating to the crossing. You can also register by clicking here. It only takes a few seconds and you save time in the shop.

  • The crossing takes approximately 35min, platform to platform.

  • For the latest news and advice please visit our COVID-19 page, and related FAQs.

    Our phone lines and live chat are extremely busy at the moment. We have brought in extra staff to help our customers with their queries. Don't forget that you can make and amend most bookings online using My Eurotunnel. For applicable ticket types, you can also submit a cancellation request online.

    If you have questions regarding possible future changes to travel through and to France or the rest of Europe; Please do not call our Contact Centre. We are unable to offer any advice or information other than what is available from the Foreign & Commonwealth Office.

    For the latest information from the FCO, and to subscribe to email updates, visit: https://www.gov.uk/foreign-travel-advice.

    Information is available for France, Germany, the Netherlands, Spain and many more.

    To subscribe to email update, select a country and click “Get email alerts”.


  • Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take advantage of before travelling. There are no disabled toilets onboard our shuttles.

    There are additional toilets available in the boarding lanes, and at the petrol station immediately after you leave the terminal (and in the Flexiplus Lounges for customers travelling Flexiplus). Please note, that whilst there are small toilet cubicles on the shuttles, the nature of our service means that we cannot guarantee they will be working during any particular 35-minute crossing.

  • Check-in at least 1 hour and no more than 4 hours before your booked departure time. Please ensure you are ready to present your booking details, passport and travel documents for all passengers upon arrival at our check-in.
  • In the UK

    We are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.

    Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.

    GPS coordinates: Latitude: 51.093389 Longitude: 1.119278
    What3Words: Certainty.Standards.Willpower
    Google Plus Code: 34V9+8J Folkestone

    Find us at:
    Eurotunnel Le Shuttle
    UK Terminal
    Ashford Road
    CT18 8XX

    In France

    We are just outside Calais. Take junction 42b of the A16 motorway and the slip road takes you straight to our check-in booths. Click here for directions.

    Caution: You must follow for "Terminal tourisme" NOT for "Terminal fret" when leaving the A16

    GPS coordinates: Latitude: 50.936315 Longitude: 1.814964
    What3Words: Suppers.Wisdom.Readers
    Google Plus Code: WRP7+9X Coquelles, France

    Find us at:
    62231 Coquelles

  • If you check-in within 2 hours either side of your reserved time, within the validity of your ticket you may be offered a space on the next departure with availability without charge.

    If you check-in more than 2 hours but no more than 24 hours before or after your reserved time, your booking may be exchanged, subject to availability and payment of the difference between the price you paid and the price applicable to the departure for which your booking is exchanged.

    If you arrive more than 24 hours after your booked departure time, your booking will be invalid and cannot be exchanged.

    Please refer to Eurotunnel Le Shuttle Ticket Terms or call our Contact Centre.

  • The UK and French border controls are outside of Eurotunnel le Shuttles control and operate independently from our operation.

    If you have concerns, queries or complaints about their operations you can contact them using the links below.

    UK Border Force:

    French Douane:

  • Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.