How it works

Arrive & collect hanger

Our UK Terminal

Our Folkestone terminal is easily reached via the M25 and M20. Take Junction 11a and proceed to our Check-in booths. Check-in at least 45 mins and no more than 2 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions.
 

Our Calais Terminal

The terminal is easily reached via the A16 motorway. Come off at Junction 42 and follow "Tunnel sous la Manche" straight to our Check-in booths. Check-in at least 45 mins and no more than 2 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions.
 

Travelling with a Pet Travelling Flexiplus

Visit our terminal

Once through Check-in (and border controls if traveling via our Calais terminal), you can visit our Passenger Terminal where you will have full use of our toilets and baby changing facilities. Shop at WHSmith, eat naturally with Leon (in the UK), or grab a Burger King. Ensure your hanger is visible at all times while travelling through the terminal and on the shuttle.

Flexiplus customers can relax, unwind and enjoy complimentary refreshments in the Flexiplus lounge.

Have your passport ready

Drive straight through to the British and French frontier controls where your passport, vehicle and official documentation will be checked. On our Calais terminal you will then be able to visit our passenger terminal and enjoy the food, drink and shopping facilities.

Drive on, relax, drive off

Boarding commences 25 mins before departure time. Check the blue screens, our website, and listen for announcements. Follow the green arrows to your allocated slip lane ready for boarding. Depending on the height of your car, you will need to follow signs for single-deck boarding or double-deck boarding (find out more here). You and your pets stay in your vehicle throughout the journey - sit back and relax to get through the Eurotunnel, it only takes 35 minutes to cross.

Reduced mobility

Eurotunnel is a particularly good choice for less able-bodied passengers as all drivers and passengers stay in the comfort of their vehicle for the duration of the journey between the UK and France.
Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying the disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths.