Flexiplus lounges

Folkestone: 
The Flexiplus lounge is currently open from 6am to 8pm. Out of hours the lobby remains open, offering access to toilets and Starbucks coffee machines.

Calais: 
The Flexiplus lounge is currently open from 6am to 10pm. Out of hours the lobby remains open, offering access to toilets and Starbucks coffee machines.

Shops at Eurotunnel Le Shuttle Terminals

Restaurants, cafés and shops for all of your pre-travel needs

  •  

    Starbucks

    Opening hours:
    Open 24hrs from Monday to Sunday

    Come in and enjoy your favourite coffee!

    Leon

    Opening hours:
    12pm-8pm Friday-Tuesday

    Closed on Wednesdays and Thursdays

    Enjoy naturally fast food that tastes good, does you good and is kind to the planet.

    La Gare

    Opening hours:
    6am-12noon ​Monday-Sunday

    Soak up the atmosphere and relax in our French bistro style café.

    Burger King

    Opening hours:
    Wednesday-Sunday 12pm-8pm

    Closed on Mondays & Tuesdays

    World Duty Free

    Opening hours:
    5am-10pm Monday-Sunday

    All passengers can now take advantage of duty-free products in our terminals and save money on everything from scents to spirits.

    Click here to register to purchase Duty Free.

    WHSmith

    Opening hours:
    8am-5pm Monday-Sunday

    From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone.

    AA Shop

    Opening hours:
    6am-6pm Monday-Sunday

    Legal travel requirement items can be purchased from the Customer Service Desk and the Flexiplus Lounge.

    Find all your travel essentials and be fully prepared to drive in Europe. Click here to check vehicle requirements for driving in Europe.

    Travelex

    ATM available 24hrs.

  • Toilets

    In both Terminals you will find toilet facilities with plenty of cubicles, as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the Passenger Terminal prior to boarding because the number of toilets on board the shuttle is limited.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK Passenger Terminal Building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Seating area

    Inside our food court there are large seating areas available for you to work or rest with your friends or family.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Post box

    Post boxes are available in the Terminals if you need to send any mail.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey or the latest promotional offers available in our shops.

    Children’s play area

    Let the kids tire themselves out before the journey in our fun play area. More information: Family facilities.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

    Automatic Tax refund kiosk

    Validate your Tax Free shopping forms for items you have purchased in France at the 6 automatic kiosks in the Passenger Terminal Building in Calais.

    Customs office

    Visit the Customs Office in the Passenger Terminal Building in Calais for Customs Operations and to validate your Tax Free shopping forms for items you have purchased in the European Union.

     

  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.

     

    Starbucks

    Opening hours:
    Open 24hrs from Monday to Sunday
     

    Come in and enjoy your favourite coffee!

    WHSmith

    Opening hours:
    9am-7pm Monday-Friday

    From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessories, we've got that special something for everyone.

    World Duty Free

    Opening hours: 
    7.30am-11pm Monday-Sunday

    All passengers can now take advantage of duty-free products in our terminals and save money on everything from scents to spirits.

    Click here to register to purchase Duty Free.

    Harvest Market

    Opening hours:
    7am-8pm Thursday to Monday 
    Closed Tuesdays and Wednesdays 

    Burger King

    Closed until further notice

    Getting ready to reopen as soon as possible (recrutiment on going)
     


  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.

    Both the pet exercise areas and motorbike facilities remain available.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

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