My Eurotunnel

Bookings made with your My Eurotunnel app or account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.

If it's not visible, on the home screen or booking tab, pull-down-to-refresh to retrieve the latest data, or force-close the app and re-open it.

Booked a stand-alone "guest" booking? Click here to import a booking to your account

Standalone "guest" bookings can be imported by selecting "Import guest booking" from the personal menu on eurotunnel.com.

Click here to import a booking to your account

The first name, surname, and email address must match your account details.

Once imported a booking can no longer be accessed using the booking reference and password.

Before contacting us for help, most issues can be solved by trying one of the 3 options below:

1. Force-close, and then re-open the app (How to on iOS and Android)
2. Log out of the app and back in (How-to log out of the app)
3. Uninstall the app and reinstall the latest version from the app store (iOS and Android)

Still need help? Contact us for support

1. Tap "More" on the bottom menu bar
2. Scroll to Stored Information and tap Profile
3. Scroll down to the Logout button, and tap it.

You are now logged out of the app.

For iOS, the app is supported on devices running iOS14 and newer.

For Android, the app is supported on devices running Android 8.

On older devices, some features and functionality may be degraded or not available.

For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.

Location services

Our app uses your current location, only when you have an upcoming booking) to trigger push-notifications that provide assistance getting to our check-in booths, advise of potential disruption or delays, and assistance on our terminal and boarding.

Notifications

In conjunction with Location services, and details about your booking, we will send you push notifications  about important pre-travel requirements, driving directions, disruption to your planned departure, advice and guidance while on our terminals and boarding notifications if selected.

On your day of travel, we recommend ensuring the app is open (in the background is fine) and logged into your account.

Ensure you have allowed both Push Notifications and Location services (set to Always, and enable Precise Location) on your device for the My Eurotunnel app. Both of these are required in order for the app to work correctly.

If you have switched between English or French since reopening the app, you will need to fully/force close the app and reopen it for it to use your selected language.

• How to force-close on iOS
• How to force-close on Android