Coaches should arrive in the boarding area, having completed border controls, at least 25 minutes before departure. Drivers simply follow the signs and staff directions onto the platform. They will be directed onto the shuttle and should drive forward through the carriages until instructed to stop by a member of the Train Crew.
Coach drivers must respect the 10 km/h speed limit within the shuttle. Further safety information can be found at Coach Driver Safety Information.
A member of the Train Crew will place chocks against the coach wheels. These must remain in place until removed by the member of Train Crew upon completion of the journey.
Eurotunnel Le Shuttle carriages are bright and fully air-conditioned. There are limited toilet facilities on board and visual display screens to keep drivers and passengers up to date with the journey's progress.