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Important Travel Information A16 Roadworks August and September 2014

The French Highways Agency advises that major roadworks will be in place on the motorway A16 as follows:

15 - 26 September 2014 between junctions 51 & 49 direction Belgium to France

Further details can be found here, or by clicking on this link (French language)

Please ensure that you allow adequate time to check in.

Important pre-travel information for passengers travelling with a van

If you are planning to travel with a van and are transporting commercial goods for resale or non-commercial goods exceeding 3 cubic metres in volume, your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre on 0044 (0)8443 35 35 35

Customers with high vehicles/roof boxes

To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.

Useful contact details

Customer Information Line
+44 (0) 8444 63 00 00
Customer Contact Centre
+44 (0) 8443 35 35 35
Sales Support
Customer Relations
+44 (0) 8705 186 186

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