If you are travelling via our French Terminal, in order to ensure your safety and to avoid traffic queues back to the motorway, it is possible that we will put in place a short diversion to a Welcome Area, next to our Check-In Plaza. It is very important that you plan to arrive at check-in at your pre-advised check-in time (according to your booked departure time), if there is a queue to check-in, this will be taken into account.
Operation Stack is currently not in place.
Prior to setting off on your journey to our Folkestone Terminal, we recommend
that you check local traffic conditions on the
Highways England website.
Please allow adequate time to ensure that you do not miss check in for your booked departure.
We are making improvements to our check-in plaza, so please note the following changes as you arrive at our Folkestone terminal:
We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.
Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our
freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre.
* This information will be identified on your vehicle registration document. It may appear as 3,500kgs.
To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre. Customers who notified us at the time of booking are not required to notify us again.
Don't worry, we won't share your details with anyone else.
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