Latest travel information

Temporary Overnight Service Suspension 30/04/14 – 01/05/14

In order to maintain the highest level of safety and quality of service for our passengers, a technical system upgrade will take place overnight between the 30th April and the 1st May 2014. Service will be temporarily suspended whilst this work takes place.

Please note that your booked departure time is valid and does not need to be changed.

Last passenger shuttle departures, Wednesday night 30/04/2014:
From Folkestone to Calais 22:20
From Calais to Folkestone 23:20

First passenger shuttle departures, Thursday morning 01/05/2014:
From Folkestone to Calais 03:27
From Calais to Folkestone 03:25

Please note that all timings are local. If you are booked to travel on the last departure, please arrive at Check-In no later than 45 minutes before departure.

Customers with high vehicles/roof boxes

To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.

Useful contact details

ServicesInformation
Customer Information Line
+44 (0) 8444 63 00 00
Customer Contact Centre
+44 (0) 8443 35 35 35
Sales Support
sales.support@eurotunnel.com
Customer Relations
customer.relations@eurotunnel.com
Eurostar
+44 (0) 8705 186 186

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