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  • Latest Travel Information

  • For customers travelling today via our UK Terminal

    Our passenger service is currently operating to schedule with up to 1 departure per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    For customers travelling today via our French Terminal

    Our passenger service is currently operating to schedule with up to 2 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    This information is also available via our 24 hour (recorded) service information on +44 (0) 8444 63 00 00. (Calls cost up to 7p/min + your phone company's access charge )
    Last update: 07/10/2015 - 19:16   (GMT +1hr)

  • M20 Road Traffic Conditions

    Operation Stack is currently not in place.

    Prior to setting off on your journey to our Folkestone Terminal, we recommend   that you check local traffic conditions on the  Highways England website.
    Please allow adequate time to ensure that you do not miss check in for your booked departure.

  • A20 access to Folkestone terminal closed until the 30th November 2015

    We are making improvements to our check-in plaza, so please note the following changes as you arrive at our Folkestone terminal:

    • Access from the A20 will be closed during this period. Please continue along the A20 and join the M20, southbound, at junction 11, then access our Folkestone terminal via M20 junction 11a.
    • As you arrive at the Folkestone terminal from junction 11a, there is a short diversion through our new Freight check-in plaza. Do not stop here. Instead, follow the signs in place and continue directly towards our Passenger check-in, which is in its usual location.

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    Add your API now

  • Important pre-travel information for passengers travelling
    with a van

    Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre.

    * This information will be identified on your vehicle registration document. It may appear as 3,500kgs.

    Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre. Customers who notified us at the time of booking are not required to notify us again.