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  • Latest Travel Information


  • For customers travelling today via our UK Terminal

    Our passenger service is currently operating to schedule with up to 1 departure per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    For customers travelling today via our French Terminal

    Our passenger service is currently operating to schedule with up to 1 departure per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    This information is also available via our 24 hour (recorded) service information on +44 (0) 8444 63 00 00.
    Last update: 25/04/2015 - 22:20   (GMT +1hr)

  • Improvements - Victor Hugo terminal UK

    To further improve facilities in the Victor Hugo Terminal UK, more changes are being made to the La Gare Outlet in the UK Food Village. To facilitate this, we will be closing this Outlet for one week from Monday 20th April, re-opening on Monday 27th April. Please be assured that excellent alternative breakfast offers will still be available from both Leon and Burger King or, if you prefer, a tasty bagel from Bagel Street.

    Eurotunnel Le Shuttle apologises for any inconvenience caused during these improvements.

    Temporary Overnight Service Suspension 07/05/15 - 08/05/15

    In order to maintain the highest level of safety and quality of service for our passengers, a technical system upgrade will take place overnight between the 7th and the 8th May 2015. Service will be temporarily suspended whilst this work takes place.

    Please note that your booked departure time is valid and does not need to be changed.

    Last passenger shuttle departures, Thursday night 07/05/2015:
    From Folkestone to Calais 22:50
    From Calais to Folkestone 23:50

    First passenger shuttle departures, Friday morning 08/05/2015:
    From Folkestone to Calais 05:50
    From Calais to Folkestone 06:50

    Please note that all timings are local. If you are booked to travel on the last departure, please arrive at Check-In no later than 45 minutes before departure. Please note that check-in from Folkestone will remain closed during this period.

     

  • Are you prepared for Exit checks?

    3 Easy steps

    1. Complete your API data before travel
    2. Have your passport ready when you arrive
    3. Turn up on time: there is no need to change your travel plans as a result of exit checks
    Complete your API data now

  • Important pre-travel information for passengers travelling
    with a van

    Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre +44 (0) 8443 35 35 35 .

    * This information will be identified on your vehicle registration document. It may appear as 3,500kgs.

    Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35 . Customers who notified us at the time of booking are not required to notify us again.

    Useful contact details

    ServicesInformation
    Customer Information Line
    +44 (0) 8444 63 00 00
    Customer Contact Centre
    +44 (0) 8443 35 35 35
    Sales Support
    sales.support@eurotunnel.com
    Customer Relations
    customer.relations@eurotunnel.com
    Eurostar
    +44 (0) 8705 186 186