Latest travel information

Overnight works on the M20 from 16th August until early September (20:00 – 06:00 BST)

The Highways Agency will be carrying out overnight works on the M20 main carriageways, coast bound, and will result in a full closure of the motorway between junctions 5 and 7. This will take place from 16th August until early September (please note that work will not be carried out from 22 - 25 August due to the bank holiday period).

There will be a fully signed diversion route to our Folkestone Terminal via the distributor road at junction 5 to exit the M20 at Junction 6. Road users will then be diverted off to join the A229, the M2 at junction 3 and continue on to junction 5 and to join the A249 coast bound and rejoin the M20 at junction 7.

Important Travel Information A16 Roadworks August and September 2014

The French Highways Agency advises that major roadworks will be in place on the motorway A16 as follows:

18 - 29 August 2014 between junctions 49 & 51 direction France to Belgium

15 - 26 September 2014 between junctions 51 & 49 direction Belgium to France

Further details can be found here, or by clicking on this link (French language)

Please ensure that you allow adequate time to check in.

Important pre-travel information for passengers travelling with a van

If you are planning to travel with a van and are transporting commercial goods for resale or non-commercial goods exceeding 3 cubic metres in volume, your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre on 0044 (0)8443 35 35 35

Customers with high vehicles/roof boxes

To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.

Useful contact details

Customer Information Line
+44 (0) 8444 63 00 00
Customer Contact Centre
+44 (0) 8443 35 35 35
Sales Support
Customer Relations
+44 (0) 8705 186 186

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