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  • Latest Travel Information


  • Potential Closure of the A16 junction 42b to our Calais Terminal

    In the event of heavy HGV traffic, the French Authorities may take the decision to close the A16 junction 42b from Calais/Dunkerque to our French Terminal.

    If this happens, one of the following diversions will be put in place:

    Exit from the motorway at Junction 39

    Take the first left at D243, turn left again to rejoin the A16 and then proceed to take exit 42 toward Tunnel Sous La Manche. Click here for a map of the diversion.

    Exit from the motorway at Junction 41

    After turning off at Exit 41, take the 3rd exit on the first roundabout. At the second roundabout, please take the 2nd exit to rejoin the A16 and then take exit 42 toward Tunnel Sous La Manche. Click here for a map of the diversion.

  • Important pre-travel information for passengers travelling
    with a van

    Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre +44 (0) 8443 35 35 35 .

    * This information will be identified on your vehicle registration document. It may appear as 3,500kgs.

    Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35 . Customers who notified us at the time of booking are not required to notify us again.

    Useful contact details

    ServicesInformation
    Customer Information Line
    +44 (0) 8444 63 00 00
    Customer Contact Centre
    +44 (0) 8443 35 35 35
    Sales Support
    sales.support@eurotunnel.com
    Customer Relations
    customer.relations@eurotunnel.com
    Eurostar
    +44 (0) 8705 186 186