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Important pre-travel information for passengers travelling with a van

Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre 0044 (0)8443 35 35 35.

* This information will be identified on your vehicle registration document. It may appear as 3,500kgs.

Customers with high vehicles/roof boxes

To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.

Useful contact details

ServicesInformation
Customer Information Line
+44 (0) 8444 63 00 00
Customer Contact Centre
+44 (0) 8443 35 35 35
Sales Support
sales.support@eurotunnel.com
Customer Relations
customer.relations@eurotunnel.com
Eurostar
+44 (0) 8705 186 186

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