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  • Are you prepared for Exit checks?

    3 Easy steps

    1. Complete your API data before travel
    2. Have your passport ready when you arrive
    3. Turn up on time: there is no need to change your travel plans as a result of exit checks
    Complete your API data now
     

  • Important pre-travel information for passengers travelling
    with a van

    Vans with an MTPLM (maximum technically permissible laden mass) exceeding 3.5 tonnes*, or vans carrying commercial goods for resale, or if your van is a "Box van", your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre +44 (0) 8443 35 35 35 .

    * This information will be identified on your vehicle registration document. It may appear as 3,500kgs.

    Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35 . Customers who notified us at the time of booking are not required to notify us again.

    Useful contact details

    ServicesInformation
    Customer Information Line
    +44 (0) 8444 63 00 00
    Customer Contact Centre
    +44 (0) 8443 35 35 35
    Sales Support
    sales.support@eurotunnel.com
    Customer Relations
    customer.relations@eurotunnel.com
    Eurostar
    +44 (0) 8705 186 186