It's one of the busiest travel periods of the year for our service and due to recent events in France security checks are heavily
reinforced. We have made extensive plans for these days and are working closely
with the Border Authorities however these checks are having an impact on the
flow through our check-in and on our terminal. With this in mind the following advice will help to ensure your journey is as comfortable and smooth as
Please note that the A16 access to our French terminal at Junction 42 will be temporarily closed from Monday to Friday during the above dates, between the hours of 08:00 and 17:00; this is for important terminal improvements. A full diversion will be in place.
So that we can assure your safety by avoiding traffic queues back to the motorway, it is possible that there will be a short diversion to our pre check-in Waiting Area where toilet facilities are available. It is very important that you still plan to arrive at your pre-advised check-in time (according to your booked departure time), as any queue to check-in will be taken into account.
Flexiplus customers should ensure booking confirmation is to hand in either paper or electronic form so that you can proceed directly to check-in when you arrive.
We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.
If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.
Add your API now