• Latest Travel Information

  • Folkestone terminal:

    Our passenger service is currently operating with some timetable disruption, this is due to unforseen capacity restrictions. There is a waiting time of approximately 30 minutes on the terminal.  
    We sincerely apologise for the inconvenience this will cause to your journey. 

    Calais terminal:

    Our passenger service is currently operating with some timetable disruption, this is due to unforseen capacity restrictions. There is a waiting time of approximately 60 minutes before check in and 30 minutes on the terminal.  
    We sincerely apologise for the inconvenience this will cause to your journey. 


    Last Updated 25/08/2016 - 16:24   (GMT +1hr)


  • Important information if travelling this weekend via our French terminal

    It's one of the busiest travel periods of the year for our service and the weather forecast this weekend is for high temperatures. Due to recent events in France security checks are heavily reinforced. We have made extensive plans for these days and are working closely with the Border Authorities however these checks are having an impact on the flow through our check-in and on our terminal. With this in mind the following advice will help to ensure your journey is as comfortable and smooth as possible:

     

    • Be prepared to queue in what could be high temperatures; we recommend that you have sufficient refreshments on board and have used toilet facilities en route. 
    • Do not arrive early for your booked departure, plan to arrive at our check-in on time; that’s no later than 30 minutes and no earlier than 2 hours prior to your booked departure time. Please do not deviate from this; to limit queues it is important that traffic arrives in the order it is booked.
    • Flexiplus customers must ensure booking confirmation is to hand in either paper or electronic form so that you can proceed straight to check-in when you arrive.
    • If traffic is queuing to check-in, we will put in place a short diversion to our Waiting Area where toilet facilities are available and staff will be on hand to assist and provide refreshments
    • Any queuing time to check-in will be taken into account so that you are not treated as late. You will be treated fairly, given a travel hanger for your original booking and called to boarding in the correct order. 
    • Have all passports/ID cards to hand and open at the photo page from when you have checked in until on board the shuttle. 
    • For latest Foreign and Commonwealth Office travel advice, please visit the UK GOV.org website.

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20