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  • Latest Travel Information


  • For customers travelling today via our UK Terminal

    Our passenger service is currently operating to schedule with up to 2 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    For customers travelling today via our French Terminal

    Our passenger service is currently operating to schedule with up to 2 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    This information is also available via our 24 hour (recorded) service information on +44 (0) 8444 63 00 00. (Calls cost up to 7p/min + your phone company's access charge )
    Last update: 11/02/2016 - 09:00   (GMT +1hr)

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    Folkestone Terminal Passenger Check-in 

    A new layout at our Folkestone Check-in plaza is in place; Freight vehicles now have a dedicated check-in plaza to the left.

    It is important that all Passenger traffic stays to the right when approaching check-in; do not follow the freight traffic as there is no access to the Passenger check-in from this area. 

    Important Travel Information Saturday 20th and Sunday 21st February.

    In order to facilitate the delivery of a high standard of service through the UK border, if travelling via our French terminal on 20th or 21st February, please note the following:

    • Have all passports and ID cards to hand and out of wallets before you check-in

    • Have passports open at photo page, ready to hand to UK Border Force officer

    • Before approaching UK border, please remove sunglasses and hats

    Whilst Eurotunnel is not responsible for border controls, we work closely with them to deliver a smooth experience for our customers

     

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

  • Passport and documentation

    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.

    Ticket Hanger

    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.

    Customers with high vehicles/roof boxes

    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).