• Latest Travel Information

  • Folkestone terminal:

    Our passenger service is currently operating with some timetable disruption, this is due to an earlier cancellation. There is a waiting time of approximately 30 minutes on the terminal.  
    We sincerely apologise for the inconvenience this will cause to your journey. 

    Calais terminal:

    Our passenger service is currently operating to schedule with up to 2 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Last Updated 27/05/2016 - 20:00   (GMT +1hr)

  • Fuel Availability France

    The media is reporting fuel shortages in certain locations in France.  The motorway service stations have fuel supplies as well as the Total station on the exit from our French terminal.

    You can monitor real time fuel availability via this French language website Fuel Availability

    You can also download the application "Essence" on your mobile phone after activating the geolocalisation. .

    Folkestone Terminal Passenger Check-in  

    A new layout at our Folkestone Check-in plaza is in place; Freight vehicles now have a dedicated check-in plaza to the left.

    It is important that all Passenger traffic stays to the right when approaching check-in; do not follow the freight traffic as there is no access to the Passenger check-in from this area.

    stay right

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20