Latest travel information
Important pre-travel information for passengers travelling with a van
If you are planning to travel with a van and are transporting commercial goods for resale or non-commercial goods exceeding 3 cubic metres in volume, your ticket must be booked through our freight service. It is important that you book the correct ticket to avoid any problems when you arrive to travel. If you would like further advice, please call our Contact Centre on 0044 (0)8443 35 35 35
Customers with high vehicles/roof boxes
To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on +44 (0) 8443 35 35 35. Customers who notified us at the time of booking are not required to notify us again.
Useful contact details
|Customer Information Line|
|Customer Contact Centre|