• Latest Travel Information


  • Folkestone terminal:

    Our passenger service is currently operating to schedule with up to 1 departure per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Calais terminal:

    Our passenger service is currently operating to schedule with up to 1 departure per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Last Updated 25/06/2016 - 01:00   (GMT +1hr)



  • Travel Information 22nd - 27th June

    Due to reinforced Security and Border checks which may cause a delay to check-in at our Folkestone terminal, please have passports/ID cards to hand and open at the photo page from when you check-in until you have boarded the train.

     

    For customers travelling via our French Terminal during June and July 2016

    Following reinforced security checks and to assure your safety by avoiding traffic queues back to the motorway, it is likely that there will be a short diversion to our pre check-in Waiting Area from now until early July. It is very important that you still plan to arrive at check-in at your pre-advised check-in time (according to your booked departure time), as any queue to check-in will be taken into account. Please have your passports or ID cards to hand and open at photo page before arriving at Border Controls.

    Flexiplus customers should ensure booking confirmation is to hand in either paper or electronic form so that you can proceed directly to check-in when you arrive.
      

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20