A new layout at our Folkestone Check-in plaza is in place; Freight vehicles now have a dedicated check-in plaza to the left.
It is important that all Passenger traffic stays to the right when approaching check-in; do not follow the freight traffic as there is no access to the Passenger check-in from this area.
We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.
If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.
Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
Don't worry, we won't share your details with anyone else.
©2015 Eurotunnel. All rights reserved.