* Frequent Traveller - a minimum purchase of 10 single tickets is required to open an account. Bookings cannot be made at Check-in on the day of travel. The Frequent Traveller Standard Fares are applicable to single "Off Peak" journeys. For travel during "Standard Peak" or "High Peak" times, a supplement will be payable.
1.1 Your booking is only valid for the booked departure time and the vehicle type stated .
Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising. All travel must be completed within 1 calendar year of the date of original purchase.
1.2 Amendable before day of travel
You can amend your booking in the same direction of travel prior to the day of booked travel subject to availability. Dependent on your fare type a charge may apply. (Please see table.) This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking. All travel must be completed within 1 calendar year of the date of original purchase.
1.3 Check-In time
You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you check-in more than 2 hours before your booked departure time, you may be offered an earlier departure. A charge may apply.
1.4 Exchangeable on or after day of travel
If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking in the same direction of travel for the next available departure at Check-in subject to the following conditions. A charge may apply.
"Carriage" means the transport of Vehicles (including their Commercial Goods
and/or Personal Belongings) and their Passengers on Shuttles via the Channel
"Channel Tunnel" means the Fixed Link as defined in the Treaty of Canterbury between the UK and France
signed on 12th February 1986.
"Commercial Goods" means any articles, sample, tools, goods or materials for sale, re-sale, commercial
delivery, transfer, or for incorporation into other commercial goods.
"Commercial Van" means any light goods vehicle with an actual weight up to 3.5
tons AGW, whose dimensions do not exceed 3.6 metres in height, 2.55 metres
Vehicle" means any
vehicle, other than a Passenger Vehicle, carrying Commercial Goods or
designed/intended to do so, including, but not limited to, box vans, Commercial Vans, articulated vehicles, coaches, public
service vehicles, lorries, tractor vehicles, and vehicles with trailers and semi-trailers.
"Competent Authority" means any person,
national or international body or organisation with the power to make Regulations
relating to the operation of the Channel Tunnel.
"Contract of Carriage" means
these Conditions of Carriage, any other agreements or documentation issued by
Eurotunnel relating to the Carriage, and the Ticket.
"Customer" means any person in whatever capacity who concludes a Contract of
Carriage with Eurotunnel, who purchases or authorises the purchase of a Ticket,
and/or who uses the Channel Tunnel including, as the context requires, the
account holder, the person making the booking, the driver of a Vehicle, any
Passenger(s), the person or business entity which operates, owns or charters
the Vehicle, the freight forwarder, and/or any person or business entity with
an interest in the Vehicle or Commercial Goods or Personal Belongings in or on
Goods" means any product,
substance, material, article or item, capable of posing a significant risk to
health, safety, property or the environment and which is classified under the
ADR Regulations or any other Regulation in force by either Eurotunnel or Competent
Authorities and/or specific provisions included in international treaties, duly
ratified by the UK and/or France.
"Eurotunnel" means the partnership
between the Channel Tunnel Group Limited and France-Manche S.A. and their
assignees acting as concessionaires and operators of the Channel Tunnel pursuant
to a concession awarded by the UK and French Governments dated 14th March 1986.
Majeure" means any state of affairs beyond the reasonable control of Eurotunnel,
including without limitation, act of God, adverse weather conditions, fire,
flood, riot, armed conflict, terrorist action, civil disturbance, unauthorised
intrusions, action by Government or other Competent Authority, national
emergency, any third party strike, lock-out or industrial dispute, or power or
mechanical failure (howsoever arising).
"Passenger” means any person travelling
in or with a Vehicle on a Shuttle, including drivers.
“Passenger Vehicle” means any motor
vehicle, other than a Commercial Vehicle, not used, designed or intended for
the carriage of Commercial Goods, and including but not limited to, cars, motorcycles,
private vans, camper vans and any caravan or trailer attached to a Passenger
"Personal Belongings" means any article or thing that is not Commercial Goods and is intended
for the personal use of Passengers whether in or on a Vehicle, or carried or
worn, including but not limited to luggage and suitcases and their contents, and
consumables used for purposes incidental to the Passenger’s work.
"Regulations"’ means these
Conditions of Carriage, any laws, legislation, bylaws, customs regulations,
rules, regulations, procedures, policies or guidance issued by any Competent Authority,
including Eurotunnel, concerning Carriage via the Channel Tunnel.
"SDR" means Special
Drawing Rights as defined from time-to-time by the International Monetary Fund.
"Shuttle" means the
Eurotunnel rolling stock consisting of locomotives and carriages.
"Ticket" means the
ticket, hanger or other form of authority to travel issued for Carriage on a
Shuttle by Eurotunnel.
Commercial Vehicle and/or Passenger Vehicle, as the case may be.
Words expressing the singular include the plural and vice versa where
the context requires.
2.1 These Conditions of Carriage apply to the Carriage
of all Vehicles and their Passengers, Commercial Goods and Personal Belongings
2.2 Carriage on Shuttles is subject to all
applicable Regulations issued by Competent Authorities and all terms and
conditions of sale to which any Ticket is subject. The Ticket is the evidence
of the Contract of Carriage with the Customer. The Ticket is not a consignment
2.3 Commercial Vehicles are only permitted on freight Shuttles. Subject to availability
and compliance with the particular terms and conditions relating to the Vehicle,
Commercial Vans and coaches are permitted on passenger Shuttles.
2.4 All warranties, terms and conditions not set
out in these Conditions of Carriage whether implied by statute or otherwise are
excluded to the fullest extent permitted by law.
making a booking or opening an account the Customer confirms and warrants
that all Passengers and any person with an interest in the Vehicle,
Commercial Goods, or Personal Belongings, have been notified of, have read and
accepted, and shall comply with these Conditions of Carriage.
agrees to provide Carriage to Vehicles, their Passengers, their Commercial
Goods and Personal Belongings on its Shuttles to their destination terminal via
the Channel Tunnel subject to and in accordance with these Conditions of
Carriage provided that:
3.1.1 Carriage is permitted under the Regulations
and not prevented by Force Majeure;
3.1.2 Customers comply with these Conditions of Carriage;
3.1.3 drivers accept liability for the embarkation
and disembarkation of their Vehicle on to and from Shuttles;
3.1.4 Passengers do not act in a manner likely to endanger any person
or property or pose a threat to Carriage.
3.2 Eurotunnel agrees to:
3.2.1 provide Carriage with reasonable skill and care
and in accordance with the Regulations;
3.2.2 use reasonable endeavours to avoid causing any loss or damage to any Vehicle.
3.3 In the event that Carriage is delayed,
suspended or cancelled for any reason whatsoever so that Carriage is not, in
Eurotunnel’s sole opinion, possible within a reasonable time then Eurotunnel
shall either, at its cost and in its sole discretion:
3.3.1 make arrangements for the Customer to travel
to or from Calais or Dover (as the case may be) with another operator of cross channel
travel services; or
3.3.2 cancel the Ticket and refund the fare paid
by the Customer; or
3.3.3 offer the Customer the opportunity to cancel
their Ticket and re-book Carriage at a different time (but on the same tariff
band). Customers rejecting this offer will receive a refund in accordance with condition
3.4 In respect of delay, disruption or
cancellation, Eurotunnel is only liable to the extent stated in conditions 3.3.1
to 3.3.3. The taking of any of the above steps by Eurotunnel shall be in full
and final settlement of any claim any Customers may have against Eurotunnel.
3.5 Passengers failing to comply with the
current Conditions of Carriage do so entirely at their own risk.
3.6 Eurotunnel shall not be liable for any
delay nor any consequences arising from compliance with these Conditions of
shall be entitled to refuse Carriage to a Customer who fails to comply with the
terms of these Conditions of Carriage.
4.1 Customers must comply with all Regulations relating
to safety and security in force from time to time, and available at www.eurotunnel.com.
4.2 Customers must ensure that:
4.2.1 Vehicles are safe for Carriage and secure during
4.2.2 heaters, electrical units and devices and
gas equipment are switched off and aerials are retracted;
4.2.3 Vehicles, Commercial Goods and Personal
Belongings are free from infestation of any description and from contamination
from any cause whatever;
4.2.4 Personal Belongings and Commercial Goods
are properly loaded and secured;
4.2.5 Passengers are fit to travel on a Shuttle;
4.2.6 they take all reasonable steps not to
impair the health and safety of other Passengers and Eurotunnel personnel on
Eurotunnel’s terminals and Shuttles.
4.3 Passengers confirm
that they have full knowledge of the contents of their Vehicle, any
Commercial Goods and Personal Belongings.
4.4 Passengers shall:
4.4.1 comply with any checks, inspections and
searches of their person, Vehicles, Commercial Goods and Personal Belongings ;
4.4.2 answer any questions and provide to
Eurotunnel, Customs, Police or security personnel such information as they consider
in their sole discretion to be necessary or desirable to ensure the safety,
security, efficiency and regular
operation of Carriage;
4.4.3 comply with all Regulations and
instructions given by Eurotunnel personnel.
5.1 Subject to condition 3.3.2, and applicable
booking terms, Tickets are non-refundable.
6.1 The Carriage of Dangerous Goods, hazardous goods
and hazardous articles, is subject to the provisions Eurotunnel’s policy for the
Carriage of Dangerous Goods available at www.eurotunnel.com and
6.2 Exclusions and restrictions:
6.2.1 on passenger Shuttles: the
Carriage of Dangerous Goods is not permitted.
The Carriage of hazardous goods and hazardous articles is restricted.
6.2.2 on freight Shuttles: the Carriage
of Dangerous Goods is restricted and conditional upon prior declaration as
described in the above-mentioned policy.
The Carriage of hazardous goods and hazardous articles is also restricted.
6.3 The Customer indemnifies Eurotunnel against:
6.3.1 any loss or damage suffered by Eurotunnel;
6.3.2 any liability which Eurotunnel may incur to
any third party;
caused by the
Customer’s failure to comply with Eurotunnel’s above-mentioned policy.
shall have no liability to the Customer for any other Customer’s failure to
comply with Eurotunnel’s above-mentioned policy.
7.1 The Carriage of animals is not permitted on freight
Shuttles. Such Carriage is permitted on passengers Shuttles subject to
Eurotunnel’s policy for the Carriage of animals available at www.eurotunnel.com and
8.1 Vehicles powered by LPG (or equivalent
flammable gas) are not permitted on Shuttles.
Eurotunnel also reserves the right to exclude from Carriage, for such
period as it shall in its sole discretion determine:
8.1.1 Vehicles which fail to comply with the
Regulations applicable to their vehicle category (including dimensions);
8.1.2 Vehicles which in Eurotunnel’s sole opinion
present a threat to the safety or security of any person or of the Channel
Tunnel, or whose condition may cause delay, or otherwise impede Carriage;
8.1.3 Vehicles carrying Commercial Goods or
Personal Belongings improperly or inadequately secured or packed; or which have
failed any pre-boarding check or inspection;
8.1.4 Passengers not in possession of a valid Ticket;
8.1.5 Passengers not in possession of valid travel documents; whose
travel documents are destroyed or defaced, expired, incomplete or fraudulent; or
who refuse checks on travel documents;
8.1.6 Passengers previously notified as barred from travelling with
8.1.7 Passengers who appear
to be intoxicated, under the influence of alcohol or drugs or whose conduct
may, in Eurotunnel's sole opinion, present a risk to safety or security, or
cause delay, or otherwise impede Carriage, or whose conduct is discourteous and/or likely to cause nuisance to others;
8.1.8 Passengers who do not comply with the
8.2 Smoking is strictly prohibited on board Shuttles. Smoking is only
permitted in designated areas on Eurotunnel’s terminals. Eurotunnel may refuse
Carriage to Passengers who violate this prohibition.
8.3 For the avoidance of doubt Eurotunnel shall have no duty as bailor, and
shall not be liable for storing, packing or unpacking of any Vehicles,
Commercial Goods or Personal Belongings that have been checked, unloaded or excluded
9.1 Eurotunnel is not liable for any loss or
damage, whatsoever and howsoever arising, to Vehicles, Commercial Goods and/or
Personal Belongings unless such loss or damage arises directly from
Eurotunnel’s breach of these Conditions of Carriage;
9.2 Eurotunnel also excludes its liability for
any loss or damage arising:
9.2.1 as a result of Eurotunnel exercising its
rights under the Regulations, or
the Customers’ failure to comply with these Regulations;
to condition 3.3, from the delay, suspension or cancellation of Carriage,
including situations which may lead to deterioration of Commercial Goods;
from the assistance provided to Customers by
Eurotunnel’s agents, employees or subcontractors and which arises from a
failure of the Customer to comply with these Conditions of Carriage;
9.2.4 from circumstances beyond its control
including Force Majeure, the activities and/or negligence of third parties
(including other Customers, border force and customs, police, tax and revenue
authorities, and fire and rescue services), or any other activities which are
not Eurotunnel’s responsibility and/or under its control;
9.2.5 subject to condition 3.3, from a decision
by Eurotunnel or any Competent Authority to suspend or to take steps to suspend
access to the Channel Tunnel or Carriage whether in whole or in part;
9.2.6 from the inherent risk of wastage in bulk
or weight, latent defect or inherent defect, vice or natural deterioration of any
Commercial Goods or Personal Belongings. Eurotunnel does not provide ancillary power for freezer units;
9.2.7 from the carriage of money or other valuables;
9.2.8 from breakdown recovery, the re-embarkation
or re-packing of any Vehicle, Commercial Goods or Personal Belongings. The
costs of recovery, re-embarkation or re-packing shall be payable by the
9.2.9 from security and/or safety checks carried
out by Eurotunnel or Competent Authorities;
9.2.10 for any negligent acts or omissions of any
third party on Eurotunnel’s terminals;
9.2.11 for any fines or penalties imposed on the
Customer by Competent Authorities;
9.2.12 for claims for loss or damage not submitted in
accordance with these Conditions of Carriage.
9.3 Eurotunnel is not liable, whether in
contract, tort (including negligence or breach of statutory duty),
misrepresentation or otherwise in connection with these Conditions of Carriage
for special or consequential loss or damage, whether direct or indirect, including
loss of profit, loss of revenue, loss of use or loss of contracts, howsoever
9.4 Subject to condition 10.1.1, Eurotunnel is
not liable in connection with these Conditions of Carriage for any personal
injury, death and/or loss or damage to Vehicles, Commercial Goods or Personal
9.4.1 arises from any act or omission of the
9.4.2 is caused by events or circumstances
unrelated to Carriage; or
9.4.3 occurs at any
time before a Shuttle departs from or after a Shuttle arrives at Eurotunnel’s
10.1 Nothing in these Conditions of Carriage
excludes or limits Eurotunnel’s liability for:
10.1.1 death or personal injury caused by
10.1.2 fraud or fraudulent misrepresentation by
liability which cannot be legally excluded or limited and which directly arises
out of or in connection with Carriage.
10.2 Eurotunnel's liability for loss or damage during
and linked to Carriage shall be limited as follows:
liability for loss or damage to Commercial
Goods shall in no event exceed: either (i) 8.33 SDR per kilogram gross weight
lost or damaged (including packaging), or (ii) the purchase value of the
Commercial Goods lost or damaged, or (iii) the depreciation in value of the
Commercial Goods, whichever is lower.
liability for loss or damage to Personal Belongings shall be limited to 1,000
SDR per Vehicle.
10.2.3 Eurotunnel's total liability for loss or damage
in respect of a Commercial Vehicle (which in this context includes any
Commercial Goods, Personal Belongings, and any towed vehicles or trailers
whether loaded or empty), whether in contract or tort, and whatever the number
of claims and/or claimants, shall not exceed 70,000 SDR per Vehicle.
10.2.4 Eurotunnel’s total liability for loss or
damage in respect of Passenger Vehicle (which in this context includes any
Personal Belongings, and any towed vehicles or trailers whether loaded or
empty), whether in contract or tort, and whatever the number of claims and/or
claimants, shall not exceed 8,000 SDR per Vehicle.
10.3 Customers have a duty to use
reasonable endeavours to mitigate any loss or damage allegedly suffered to
their Vehicle, Commercial Goods and/or Personal Belongings.
10.4 Customers are liable for, and indemnify Eurotunnel
against any breach of these Conditions of Carriage, any loss or damage to
Eurotunnel’s property, and/or any loss or damage to third party property, caused
by their Vehicle, Commercial Goods or Personal Belongings or by their failure
to observe any Regulations while on Eurotunnel’s terminals or during Carriage.
11.1 Claims by the Customer for damage
or loss during Carriage must be reported immediately to Eurotunnel’s personnel or
within 3 business days by “signed for” letter following the date of Carriage (postal
addresses available at www.eurotunnel.com – Contact us).
11.2 Claims submitted other than in accordance with condition
11.1 will not be considered by Eurotunnel.
11.3 Any legal proceedings under these Conditions of
Carriage must be brought within one year of the date of Carriage.
13.1 All parties to these Conditions of Carriage hereby
irrevocably submit to the exclusive jurisdictions of the English and French
courts as the case may be.
13.2 Subject to conditions 13.2.1 and 13.2.2 these
Conditions of Carriage shall be governed by English law or French law:
13.2.1 incidents occurring on a Shuttle prior to departure
or after arrival shall be governed by the law and the courts of the country in
which Shuttle is located;
13.2.2 incidents occurring on a Shuttle that has
commenced Carriage shall be governed by the law and the courts of the country
of departure of the Shuttle.
13.3 In the case of death or personal injury these
Conditions of Carriage shall be governed by the law and the courts of the
country in which the incident causing the death or injury occurred.
the avoidance of doubt, if English law applies then the English courts shall
have exclusive jurisdiction. If French law applies then the French courts shall
have exclusive jurisdiction. In case of legal actions brought in France by
business Customers, jurisdiction is expressly awarded to the Commercial Court of Boulogne-Sur-Mer.
14.1 Eurotunnel shall have a
lien on all or part of a Commercial Vehicle and/or Commercial Goods travelling
on the Customer’s account, for all sums due to Eurotunnel from the Customer.
14.2 Eurotunnel shall give notice of the exercise of its lien to the
Customer. If the sums due to Eurotunnel are not paid within 28 days from the
date when Eurotunnel gives notice to the Customer then the Commercial Vehicle and/or
Commercial Goods may be sold. Eurotunnel shall apply the proceeds of sale in
satisfaction of the lien and all proper and related charges and expenses of
Eurotunnel in exercising the lien. Eurotunnel will account to the Customer for
15.1 No Waiver - No failure by
Eurotunnel to enforce any provision of these Conditions of Carriage shall be
construed as a waiver of such provision or affect Eurotunnel’s right to enforce
any other provision.
- Should any of the provisions of these
Conditions of Carriage be determined to be void or unenforceable then the
provision shall be severed and the remaining provisions shall continue in full
force and effect.
15.3 Variation - Eurotunnel reserves
the right to amend these Conditions of Carriage at any time and without notice.
Any such amendment shall not be
enforceable retrospectively. The Customer agrees that any use of the Shuttle
implies acceptance of the applicable Conditions of Carriage. The current
version of these Conditions of Carriage in force is available at
15.4 Foot Passengers are not permitted on Shuttles. Eurotunnel carries cyclists in accordance
with its booking terms available at www.eurotunnel.com.
15.5 For Personal Belongings lost on the terminal or
on a Shuttle contact email@example.com.
15.6 No Children under the age of 12 are permitted
on freight Shuttles.
15.7 These Conditions of Carriage are issued in both
English and French. Where the governing law is English, the English language
version shall be treated as the authentic version, and where the governing law
is French, the French language version shall be treated as the authentic
15.8 For further information regarding Carriage see
These Terms and Conditions apply to bookings for coach travel with Eurotunnel where travel occurs from 1 January 2015 and will continue to apply until they are amended by Eurotunnel. Booking and travel with Eurotunnel after the above date shall be deemed to constitute acceptance of these terms and conditions.
The following words and phrases shall have the following meanings:
3.1 The Customer shall:-
3.1.1 comply with the terms of this Agreement without limitation. In the event of failure to comply with the terms of this Agreement, the Customer shall, in addition to any other Eurotunnel rights or remedies available to Eurotunnel, no longer be entitled to the Contract Fare and shall pay for Bookings at the Published Fare;
3.1.2 not disclose details of the Contract Fare to any third party without the prior written consent of Eurotunnel;
3.1.3 not permit the use of the Contract Fare by any other person save where the provisions of clause 3.2 apply; and
3.1.4 be fully liable for the actions of all its servants, agents and any other Coach operator who travels on the Customer's account. Eurotunnel reserves the right to claim financial compensation from the Customer for any loss caused by the Customer or any other Coach operator travelling on the Customer's account.
3.2 In respect of Customers which are PTAs, they shall:-
3.2.1 advertise the cost of a Package as a single, all-inclusive price thereby not identifying the
element of the Package which comprises the Contract Fare;
3.2.2 notify their customers of all Booking details and any provisions of this Agreement relating to them, and provide them with a copy of Eurotunnel's Conditions of Carriage and Ticket Terms;
3.2.3 indemnify Eurotunnel against any costs, loss, liability or expenses arising (whether directly or indirectly) from any failure to make the notification referred to in clause 3.2.3; and
3.2.4 not hold themselves out as representing Eurotunnel in any capacity other than as PTA unless otherwise agreed by Eurotunnel in writing.
3.3 The Booking Reference Number shall be quoted by the coach driver at Check-In. If the driver fails to quote the correct Booking Reference Number, the coach driver shall be required to make a new Booking at the then applicable Published Fare.
3.4 Coaches shall arrive at Check-In not less than 45 minutes (but not more than 2 hours) before their Booked Departure. Coaches must arrive in the boarding area at least 25 minutes before the allocated departure time.
3.5 The Customer shall notify the Coach Sales Centre at the time of making a Booking if there are any Passengers likely to travel who would face difficulty in exiting unassisted from the Coach or from the Channel Tunnel in the event of an emergency or for any other reason. Failure to disclose such information at the time of making the Booking may result in a delay or denied boarding. Eurotunnel shall have no liability to the Customer in respect of any delay or denied boarding arising from such failure to disclose the required information.
3.6 The Customer shall notify the Coach Sales Centre when making a Booking if a Coach will be carrying football supporters. The Customer shall supply a full passenger list no less than 48 hours prior to Booked Departure. Details of the match, including the date and venue are also required. Failure to disclose such information may result in the Booking becoming invalid.
4.1 A Booking is only valid for the Coach stated within the Booking details and for the Booked Departure.
4.2 Eurotunnel shall be entitled to treat any coach driver quoting a Booking Reference Number relating to any Booking made by the Customer under this Agreement as acting as an authorised agent of that Customer. The Customer agrees to be bound by any act or decisions made by the coach driver in relation to that Booking or in relation to any new Booking made by the coach driver.
4.3 Coaches which arrive early may (subject to availability) be able to travel on an earlier departure. As Published Fares and Contract Fares may differ according to the date and time of travel, an additional sum may be payable by the Customer, which will be the difference between the price originally paid and the price applicable to any new departure.
4.4 Coaches which arrive late (i.e. less than 45 minutes before the Booked Departure) will no longer be able to travel on the Booked Departure as the Booking will no longer be valid. In these circumstances, if the coach driver wishes to travel, a new Booking will have to be made at the relevant fare.
4.5 Eurotunnel reserves the right to inspect and search any Coach and examine, remove or repack or otherwise handle the contents of any part thereof if directed or requested to do so by HM Revenue & Customs or any other civil or military authority or if Eurotunnel, in its reasonable opinion and its sole discretion, considers it desirable to do so. Eurotunnel shall not be liable for any costs, loss, damage or non-delivery or delay arising out or otherwise in connection with such action, unless caused by the fault or negligence of Eurotunnel.
4.6 Eurotunnel reserves the right to request details of Passengers and upon receipt of that information may, at its entire discretion, refuse carriage on the Shuttle of such Passengers or any coach carrying such Passengers.
4.7 Customers shall inform Eurotunnel at the time of making their Booking of the likely presence of domestic pets on board the Coach. The carriage of pets is covered by the relevant clause(s) in the Conditions of Carriage. Declaring the presence of pets is mandatory and the responsibility for doing so rests with the Customer. Dogs, cats, and ferrets are required to be subject to controls prior to embarking for the United Kingdom. These controls are carried out by Eurotunnel and the supplement payable in respect of each animal shall be paid by the Customer at the time of making their Booking. There is no supplement payable in respect of guide dogs for blind persons or for assistance dogs accompanying their owner, subject to the production of documentation attesting to the dogs' status. The controls take place prior to check-in and Customers should allow sufficient extra time. Eurotunnel recommends that Customers contact DEFRA (www.defra.gov.uk) for all relevant information.
4.8 Eurotunnel shall not be liable in the event of delays to crossings arising from Customers' failure to comply with clause 4.7 above, nor shall it be liable for any other consequence of Customers' failures to comply with the Pets Scheme (as set out in the Conditions of Carriage).
4.9 Failure to comply with the requirements of clause 4.7 may result in the refusal of carriage to the Customer and the Passengers, in which case the Contract Fare shall not be refunded.
4.10 Eurotunnel reserves the right to refuse carriage on the Shuttle and/or terminate the account of the Credit Account Holder upon which travel is made if:
4.10.1 a Coach uses the lanes reserved for Flexiplus passengers unless directed to do so by an authorised member of Eurotunnel staff; or
4.10.2 a Coach driver sets down Passengers anywhere on Eurotunnel premises, in particular at the service station on the UK terminal, without the authorisation of Eurotunnel.
4.11 Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If the Customer's vehicle is fitted with such a container, the Customer must declare this at Check-In. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel
4.12.1 Black tariff dates are booked as single legs only.
4.13 Specific to Standard Singles
4.13.1 Can be booked on the day of departure.
4.13.2 Valid for single leg journeys.
4.13.3 Valid in either direction.
4.13.4 A return fare is the sum of the outbound and inbound single fares.
4.14 Specific to a 1 & 2 Day return or 3 – 5 Day return fares
4.14.1 Must be booked at least 1 day in advance.
4.14.2 Valid outbound from Folkestone to Calais only.
4.14.3 Fares are calculated using the outbound departure date.
4.14.4 Return journeys exclude Black tariff dates
4.14.5 The return journey to commence before midnight on the last calendar day of the specific ticket type.
5.1 Payment shall be made using a previously approved credit card or cleared cheque or by bank transfer at least 37 days before the Booked Departure.
5.2 For Bookings made less than 37 days before the Booked Departure payment shall be made at the time of Booking.
5.3 Bookings will not be confirmed until Customers comply with relevant payment terms.
5.4 If payment is not received in accordance with clause 5.1, the Booking will automatically be cancelled.
6.1 Payment shall be made by bank transfer to an account specified by Eurotunnel or by such other method of payment as may be agreed with Eurotunnel. Invoices shall be paid no later than the thirtieth day of the month following the month during which the invoice was issued.
6.2 Eurotunnel may at its sole discretion, terminate a credit account by giving notice in writing. In such circumstances, all Bookings made by the Credit Account Holder will be cancelled, except where they have been paid for in full.
7.1 Eurotunnel will invoice a Credit Account Holder not more than 28 days before the Booked Departure or, in the case of Bookings made within 28 days of the Booked Departure, immediately.
7.2 The Credit Account Holder shall notify Eurotunnel in writing of any dispute in relation to any invoice within 14 days of the date of the invoice.
7.3 Interest on any unpaid amounts due from any Customer shall accrue on a daily basis at the rate of 4% above the base-lending rate of NatWest Bank plc from time to time.
8.1 Except where the Commercial Terms state otherwise the Customer may cancel or amend its Booking
without charge in the following circumstances:
- 8.1.1 any booking other than a 1 & 2 Day Return booking not less than 35 days before
the Booked Departure;
- 8.1.2 any 1 & 2 Day Return booking not less than 10 days before the Booked
- 8.1.3 Black tariff date Bookings are Non Refundable.
8.2 Unless cancelled or amended in accordance with this clause Bookings may not be cancelled or
amended and a Customer shall remain liable for the Contract Fare even if the Customer does not
8.3 Cancellation or amendment of any promotional fare bookings may be made in accordance with the fare terms applicable. Where a Customer cancels or amends a promotional fare booking contrary to any
applicable fare terms, the Customer shall remain liable for the price of that promotional fare booking.
11.1 In addition to any other indemnities contained in this Agreement the Customer shall indemnify Eurotunnel against any costs, loss, liability or expenses (including such costs, loss, liability or expenses arising out of or in connection with claims made by third parties) arising (whether directly or indirectly) out of or otherwise in connection with:
11.1.1 a breach by the Customer of any terms of this Agreement;
11.1.2 any act or omission committed by the Customer outside the scope of its authority;
11.1.3 the theft, loss or fraudulent use of Booking Reference Numbers where such theft, loss or fraudulent use results from the Customer's lack of prudent care of the same. The Customer shall notify Eurotunnel immediately upon becoming aware of any such theft, loss or fraudulent use;
11.1.4 any breach by the Customer or its Passengers of the Eurotunnel Conditions of Carriage (provided that where the liability arises out of a breach by a Passenger the Customer's liability shall not exceed £1 million per any one occurrence);
11.1.5 any breakdown of a Coach whilst loaded on a Shuttle or occurring during loading or unloading;
11.1.6 any defects in, or inadequacy or overloading of a Coach;
11.1.7 any death or injury to any third party, including any Passenger, caused by the negligence of the Customer, its servants, its agents or any independent contractor;
11.1.8 the refusal of entry to the Channel Tunnel of any Passenger or whose entry is unlawful for any reason whatsoever.
11.2 Eurotunnel shall not be liable for any costs, loss, liability or expenses incurred by any Customer arising out of or otherwise in connection with:
11.2.1 any delay in the boarding of any Coach on a Shuttle, its exit from the Shuttle or in the Shuttle's passage through the Channel Tunnel; or
11.2.2 any interruption (for whatever reason) in the commercial operation of the Shuttle service for the transport of Coaches or, such service having commenced any interruption thereof for whatever reason.
12.1 Eurotunnel may terminate this Agreement immediately by written notice if the Customer:
12.1.1 fails to make payment of any amount falling due to be paid within 7 days of the due date for payment;
12.1.2 commits a material breach of any material obligation (other than a payment obligation) under this Agreement which it fails to remedy within 7 days of the receipt of the notice of such breach;
12.1.3 goes into liquidation, has a receiver or administrative receiver or similar official appointed over all or any of its assets or is subject to any proceedings in any relevant jurisdiction having a similar effect;
12.1.4 is declared insolvent or being an individual is declared bankrupt;
12.1.5 ceases or threatens to cease to carry on the whole or any material part of its business;
12.1.6 exceeds any credit limit as notified from time to time by Eurotunnel;
12.1.7 fails to utilise any credit account for a period of 3 months;
12.1.8 makes or attempts to make a reservation on behalf of a person not a party to this Agreement.
12.2 Either party may terminate this Agreement upon 30 days' written notice.
12.3 Upon termination of this Agreement the Customer shall immediately:
12.3.1 return to Eurotunnel all papers and materials supplied to the Customer by Eurotunnel;
12.3.2 remit to Eurotunnel all outstanding sums due to Eurotunnel.
12.4 Termination shall not affect Bookings which have been made and paid for prior to the date of termination.
12.5 Termination by Eurotunnel of this Agreement shall not release the Customer from any liability in respect of any rights accrued at the date of termination or in respect of any antecedent breaches of this Agreement.