HM Passport Office's new online passport renewal service

The passport renewal service means that the majority of adults can now renew their passports online. Following a successful pilot in 2016, over 240,000 people have renewed their passport online using the new service.

You can now upload a suitable digital photo from your smartphone or tablet, making applying for a passport quick and simple. In total, the whole process takes 10 minutes on average.

Passport applicants who meet the following criteria will be directed to the service when they choose to apply online:

  • age 26 or over residing in the UK
  • do not hold dual nationality
  • are in possession of their current passport (not damaged, lost or stolen)
  • will not be making any changes to their name
  • the passport that is being renewed expired after 2012


This fully online service will gradually become available to all passport customers. In the meantime, all UK customers and British citizens overseas can still complete the majority of their application and pay online, before printing and returning a signed declaration, their supporting documents, and photographs in the post to HM Passport Office to process.

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