Our terminal buildings

The current situation has required that we make some temporary changes to the facilities and services we offer in our terminal buildings in order to keep our customers and staff safe. 

We will keep this page updated with the services available. For more information regarding travel with us, please click here.

Thank you for bearing with us during this time, we are looking forward to seeing you again soon!

  • Please note that in accordance with government guidance, the UK Passenger Terminal Building is closed every night between 22:00 and 05:00 (local time). Limited facilities and shops will be available outside of these hours, however, restaurants remain closed.

    Toilets will still be available in the boarding lanes. Face coverings are now obligatory whilst inside the UK Passenger Terminal Building.

    WHSmith

    Opening hours: Monday-Sunday 8am-5pm

    Our WHSmith store is open with a limited capacity.

    From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone.

  • Please note that in accordance with government guidance, the UK Passenger Terminal Building is closed every night between 22:00 and 05:00 (local time). Limited facilities and shops will be available outside of these hours, however, restaurants remain closed.

    Toilets will still be available in the boarding lanes. Face coverings are now obligatory whilst inside the UK Passenger Terminal Building.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Please note that in accordance with government guidance, the French Passenger Terminal building is closed.

    Toilets will still be available in the boarding lanes. We recommend you use them prior to boarding as toilets on board our shuttles are currently closed.

  • Please note that in accordance with government guidance, the French Passenger Terminal building is closed.

    Toilets will still be available in the boarding lanes. We recommend you use them prior to boarding as toilets on board our shuttles are currently closed.

    Both the pet exercise areas and motorbike facilities remain available.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • In the UK: The Flexiplus lounge is currently open between 8am to 5pm (local time), offering limited refreshments and facilities. The lobby remain open 24h with access to toilets and Starbucks coffee machines.

    In France: The Flexiplus lounge is currently open between 10am to 7pm (local time), offering limited refreshments and facilities. The lobby remain open 24h with access to toilets and Starbucks coffee machines.