COVID-19 : 🇬🇧 Information & advice | 🇫🇷 Informations et conseils

Our terminal buildings - Summer 2020

The current situation has required that we make some temporary changes to the facilities and services we offer in our terminal buildings in order to keep our customers and staff safe. 

We will keep this page updated with the services available. For more information regarding travel with us this summer, please click here.

Thank you for bearing with us during this time, we are looking forward to seeing you again soon!

  • Starbucks

    Opening hours: Monday-Sunday 6am-3pm

    A limited menu is available for takeaway only.

    We’d also encourage you to make use of our new car park delivery service. Simply place an online order when you arrive at the terminal, and we'll deliver your refreshments to your car at one of our specially designated parking spaces.

    Click here to place an order.

    La Gare

    Operating hours: Monday-Sunday 6am-3pm

    Our outlet is not open yet, but we are offering a limited range of groceries as well as face masks and hand sanitiser that can be ordered via our new car park delivery service.

    Click here to place an order.

    World Duty Free

    Opening hours: Monday-Thursday 6am-2pm, Friday-Sunday 6am-6pm

    Our World Duty Free shop is open with a limited capacity. With a huge range of luxury brands, perfumes, spirits and alcohol, you’re sure to find something you’ll love.

    Place an order online before you travel using the dedicated Reserve & Collect website. Your shopping will be waiting for you to collect at our Terminal building in Folkestone.

     

  • Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Starbucks

    Opening hours: Monday-Sunday 2pm-10pm

    A limited menu is available for takeaway only.

    WHSmith

    Opening hours: Monday-Friday 10am-6.30pm, Saturday 9am-7pm, Sunday 10am-7pm

    From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessory, we've got that special something for everyone.

  • Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Our Flexiplus lounges are currently closed, but the lobbies remain open for drinks and toilet facilities. Our drive-thru is also open in the UK between 6am to 6pm and in France between 8am to 8pm, offering limited refreshments.