Our terminal buildings

Please note that in accordance with government guidance, face coverings are now obligatory whilst inside both the UK and French terminal buildings.

The current situation has required that we make some temporary changes to the facilities and services we offer in our terminal buildings in order to keep our customers and staff safe. 

We will keep this page updated with the services available. For more information regarding travel with us this summer, please click here.

Thank you for bearing with us during this time, we are looking forward to seeing you again soon!

  • Restaurants and shops in Folkestone

    Starbucks

    Opening hours: Monday-Sunday 6am-3pm

    A limited menu is available for takeaway only.

    We’d also encourage you to make use of our new car park delivery service. Simply place an online order when you arrive at the terminal, and we'll deliver your refreshments to your car at one of our specially designated parking spaces.

    Click here to place an order.

    Leon

    Opening hours: Wednesday-Sunday 12pm-8pm

    Menu is available for takeaway only.

    Enjoy naturally fast food that tastes good, does you good and is kind to the planet.

    La Gare

    Opening hours: Wednesday-Sunday 8pm-12pm (overnight)

    Menu is available for takeaway only.

    We are offering a limited range of groceries as well as face masks and hand sanitiser that can be ordered via our new car park delivery service.

    Click here to place an order.

    World Duty Free

    Opening hours: Monday-Sunday 6am-2pm

    Our World Duty Free shop is open with a limited capacity. With a huge range of luxury brands, perfumes, spirits and alcohol, you’re sure to find something you’ll love.

    Place an order online before you travel using the dedicated Reserve & Collect website. Your shopping will be waiting for you to collect at our Terminal building in Folkestone.

    WHSmith

    Opening hours: Monday-Sunday 5am-6pm

    Our WHSmith store is open with a limited capacity.

    From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone.

    AA Shop

    Opening hours: Monday-Sunday 6am-5pm

    Find all your travel essentials and be fully prepared to drive in Europe. Click here to check vehicle requirements for driving in Europe.

     

  • Facilities in Folkestone

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Restaurants and shops in Calais

    Due to government regulations there are currently no shops or restaurants open overnight in our Calais terminal.

    Starbucks

    Opening hours: Monday-Sunday 11am - 9pm

    A limited menu is available for takeaway only.

    WHSmith

    Opening hours: Monday-Friday 10am-6.30pm, Saturday 9am-7pm, Sunday 10am-7pm

    From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessory, we've got that special something for everyone.

    World Duty Free

    Opening hours: Monday-Sunday 12pm-8pm

    Our World Duty Free shop is open with a limited capacity.

    With a huge range of luxury brands, perfumes, spirits and alcohol, you’re sure to find something you’ll love.

    Place an order online before you travel using the dedicated Reserve & Collect website. Your shopping will be waiting for you to collect at our Terminal building in Calais.

    Harvest Market

    Opening hours: Monday-Sunday 6am - 2pm & 6pm -12:30am

    Stop and enjoy delicious gourmet cuisine using only the best, fresh ingredients.

  • Facilities in Calais

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Flexiplus lounges

    In the UK: The Flexiplus lounge is currently open between 6am to 6pm (local time), offering limited refreshments and facilities. The lobby remain open 24h with access to toilets and Starbucks coffee machines.

    In France: The Flexiplus lounge is currently open between 8am to 8pm (local time), offering limited refreshments and facilities. The lobby remain open 24h with access to toilets and Starbucks coffee machines.

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