Our terminal buildings

The current situation has required that we make some temporary changes to the facilities and services we offer in our terminal buildings in order to keep our customers and staff safe. 

We will keep this page updated with the services available. For more information regarding travel with us, please click here.

Thank you for bearing with us during this time, we are looking forward to seeing you again soon!

Flexiplus service

As you are travelling during the COVID-19 travel restrictions and additional border controls, we would strongly advise that any change to your travel plans (date and time) are made to your Flexiplus booking prior to your arrival at check-in. Remember, you will need to ensure your COVID-19 travel paperwork is valid for your new date/time.

Due to the current travel restrictions, the dedicated Flexiplus check-in lanes on both our terminals are temporarily unavailable. Please use an alternative open check in lane.  Once through, continue to follow the Flexiplus route.

Flexiplus lounges

Folkestone: The Flexiplus lounge is open from 6am-6pm. Out of hours, the lobby remains open offering refreshments, access to toilets and Starbucks coffee machines.

Calais: The Flexiplus lounge is open from 10am-8pm. Out of hours, the lobby remains open offering refreshments, access to toilets and Starbucks coffee machines.

  • The UK Passenger Terminal Building is now open 24 hours a day.

    Face coverings are highly recommended whilst inside the UK Passenger Terminal Building.

    Starbucks

    Opening hours:
    5am-10pm Monday-Sunday

    Come in and enjoy your favourite coffee!

    Leon

    Opening hours:
    11am-6pm Monday-Sunday

    Enjoy naturally fast food that tastes good, does you good and is kind to the planet.

    La Gare

    Opening hours:
    6am-12pm Monday-Sunday

    Soak up the atmosphere and relax in our French bistro style café.

    World Duty Free

    Opening hours:
    5am-10pm Monday-Sunday

    All passengers can now take advantage of duty-free products in our Folkestone terminal and save money on everything from scents to spirits.

    Click here to register to purchase Duty Free.

    WHSmith

    Opening hours:
    8am-5pm Monday-Sunday

    From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone.

    AA Shop

    Opening hours:
    6am-6pm Monday to Sunday

    Exceptional opening hours:
    Friday 22 and Saturday 23rd October : 6am-10pm

    Find all your travel essentials and be fully prepared to drive in Europe. Click here to check vehicle requirements for driving in Europe.

    Travelex

    ATM available 24hrs.

  • The UK Passenger Terminal Building is now open 24 hours a day.

    Face coverings are highly recommended whilst inside the UK Passenger Terminal Building.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Cashpoint

    Available 24 hours a day.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.
    Masks are compulsory whilst inside the Calais Passenger Terminal Building.

     

    Starbucks

    Opening hours:
    7am-10:30pm Monday-Sunday

    Execptional opening hours:
    Friday 29 & Saturday 30 October : 7am-11pm
    Sunday 31 October  to Thursday 4th November 7am-10.30pm
    Friday 5th  to Sunday 8th November 7am-11pm

    WHSmith

    Opening hours:
    10am-6pm Sunday-Friday
    9am-6pm Saturdays

    Exceptional opening hours:
    Friday 29 October 8.30am-8.30pm
    Saturday 30 October 7am-9pm
    Sunday 31 October 8am-7.30pm

    From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessories, we've got that special something for everyone.

    World Duty Free

    Opening hours: 
    8am - 10.30pm Monday-Thursday 
    8am - 11pm Friday, Saturday and Sunday

    Great savings on wines, spirits and tobacco, as well as cosmetics, sunglasses and local delicacies.

    Harvest Market

    Opening hours:
    Friday 29 & Saturday 30 October : 24hrs
    Sunday 31 October 7am to 10.30pm
    Monday 1st to Thursday 4th November 7am-6pm
    Friday 5th to Sunday 8th November 24hrs

    Stop and enjoy delicious gourmet cuisine using only the best, fresh ingredients.

  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.
    Masks are compulsory whilst inside the Calais Passenger Terminal Building.

    Both the pet exercise areas and motorbike facilities remain available.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

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