Our terminal buildings

The current situation has required that we make some temporary changes to the facilities and services we offer in our terminal buildings in order to keep our customers and staff safe. 

We will keep this page updated with the services available. For more information regarding travel with us, please click here.

Thank you for bearing with us during this time, we are looking forward to seeing you again soon!

Flexiplus lounges & facilities

Due to the current travel restrictions, the dedicated Flexiplus check-in lanes on both our terminals are temporarily unavailable. Please use an alternative open check in lane.  Once through, continue to follow the Flexiplus route.

The Flexiplus lounges are currently closed. The lobbies remains open 24 hours a day, offering refreshments and access to toilets and Starbucks coffee machines.

  • Please note that in accordance with government guidance, the UK Passenger Terminal Building is closed every night between 22:00 and 05:00 (local time). Limited facilities and shops will be available outside of these hours, however, restaurants remain closed.

    Toilets will still be available in the boarding lanes. Face coverings are now obligatory whilst inside the UK Passenger Terminal Building.

    Starbucks

    Opening hours:

    6am-2pm Monday-Sunday

    A limited menu is available for takeaway only.

    We encourage you to make use of our car park delivery service. Simply place an online order when you arrive at the terminal, and we'll deliver your refreshments to your car at one of our specially designated parking spaces.

    Click here to place an order.

    WHSmith

    Opening hours:

    8am-5pm Monday-Sunday

    Our WHSmith store is open with a limited capacity.

    From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone.

    Travelex

    ATM available 24hrs.

  • Please note that in accordance with government guidance, the UK Passenger Terminal Building is closed every night between 22:00 and 05:00 (local time). Limited facilities and shops will be available outside of these hours, however, restaurants remain closed.

    Toilets will still be available in the boarding lanes. Face coverings are now obligatory whilst inside the UK Passenger Terminal Building.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Cashpoint

    Available 24 hours a day.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.
    Masks are compulsory whilst inside the Calais Passenger Terminal Building.

     

    WHSmith

    Opening hours: 

    12pm-6pm Monday-Sunday
    7th May: 10am-6pm
    8th May: 9am-6pm

    From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessory, we've got that special something for everyone.

  • Please note that in accordance with government guidance, the Calais Passenger Terminal Building is open with limited facilities and shops.
    Outside of the shop opening hours, vending machines and toilets will still be available at the coach entrance (on the right of the building). Toilets are also available in the boarding lanes.
    Masks are compulsory whilst inside the Calais Passenger Terminal Building.

    Both the pet exercise areas and motorbike facilities remain available.

    Toilets

    In both Terminals you will find toilet facilities (restricted number of urinals to respect social distancing), as well as facilities for disabled users and baby-changing areas. We recommend you use the toilets in the passenger terminal building prior to boarding as on-board shuttles are currently closed.

    Disabled toilets

    Our Folkestone and Calais Passenger Terminal Buildings are on one level and offer easy access for disabled passengers. We have disabled toilets and a Changing Places located in the UK passenger terminal building. Please visit the Customer Service and Tickets desk to gain access.

    Defibrillator

    Located next to the Customer Service and Tickets desk for use in case of emergency.

    Charging point

    Telephone chargers and plug sockets are available to use by our Customer Service and Tickets desk and various locations in the Passenger Terminal Building.

    Vending machines

    Don’t go hungry, whatever your arrival time!

    Information screens

    Check the latest travel information about your journey.

    Customer Service and tickets

    If you need any help, the Eurotunnel team is on hand to answer all of your questions.

    Pet exercise area

    A place dedicated for your pets to stretch their paws before the journey. You can also help yourself to a complimentary poop bag!

    Motorbike services

    For those who prefer to travel on two wheels: leave your motorbike in our dedicated motorbike shelter. In the Calais Passenger Terminal helmet lockers are available at the entrance – so you can take a break with your hands free! Motorcycling on the Continent with Eurotunnel Le Shuttle.

     

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