• Last Updated: 21/12/16 - 13:30

    Latest Travel Information

  • Folkestone terminal:

    Our passenger service is currently operating with some timetable disruption, this is due to an earlier cancellation. There is a waiting time of approximately 30 minutes on the terminal.  
    We sincerely apologise for the inconvenience this will cause to your journey. 

    Calais terminal:

    Our passenger service is currently operating to schedule with up to 4 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Last Updated 26/05/2017 - 09:16   (GMT +1hr)

  • Last Updated: 21/12/16 - 13:30

    Important travel advice May 2017

    Please be aware that reinforced security checks are in place on our Folkestone and Calais Terminals. If travelling over the busy Half Term holiday period, please ensure that you follow advice to check in on time; that’s no later than 30 minutes and no earlier than 2 hours prior to your booked departure time.

    It’s really important to have all passports and ID cards to hand, open at the photo page until you have cleared all Border Controls.

    As the weather is predicted to be hot, please ensure that you have adequate provisions of water for both the humans and animals in your travelling party.



    A20 Dover Roadworks

    Roadworks in place on A20 Dover from 15th May for 11 weeks. These works are not close to our Folkestone Terminal so will not affect your journey to us. If you are travelling with us from the M2 direction, you may wish to consult the Highways England website at

    https://www.gov.uk/government/organisations/highways-england
  • Last Updated: 21/12/16 - 13:30

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20