• Latest Travel Information

  • Folkestone terminal:

    Our passenger service is currently operating to schedule with up to 3 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Calais terminal:

    Our passenger service is currently operating to schedule with up to 4 departures per hour. We wish you a pleasant crossing with Eurotunnel Le Shuttle. 

    Last Updated 10/12/2016 - 09:19   (GMT +1hr)

  • Information for customers travelling in the Calais area

    For latest advice when travelling in the Calais area please visit the Foreign and Commonwealth website at www.gov.uk/foreign-travel-advice/france

    A16 Roadworks between Jct 41-43

    There are roadworks in place on the A16 between junctions 41 and 43 in both directions during December to improve lighting.

    Calais Terminal Works

    Please take extra care when driving through our Calais terminal as works are in place to improve existing facilities. Please follow all signage and observe speed limits at all times

  • List of busy dates 

      Folkestone to Calais Calais to Folkestone 
    Dec-16 17, 21, 22, 23, 27 None
    Jan-17 None 02,03

     Vehicle now over 6 foot or taking roofbox or bikes on top?

    If you didn't indicate this at time of booking you must call our Contact Centre on 08443 35 35 35* to check whether we're able to allocate the correct space on your reserved crossing.

    Passport and documentation

    Whilst we work closely with the Border Authorities in the UK and France, we are not responsible for their controls and checks. For a speedy and smooth flow: Have all passports/ID cards to hand, removed from wallets and open at photo page from check-in until you are onboard the train.

    Arrival and check-in times

    Plan to check-in at least 30 minutes but no more than 2 hours before your booked departure time. If it's a busy day and unlikely we'll be able to accommodate you on an earlier or later departure.

    Travel Hangers

    Display your travel hanger at all times, from check-in to disembarkation at your destination.

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20