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  • Flexiplus Drive-thru (Flexiplus customers only)

    This service offers Flexiplus customers a Flexiplus experience without the need to stop inside the lounge. On your arrival at the Flexiplus car park, follow the directions to the Drive-thru for a pre-selected bag of refreshments for everyone in your vehicle. Then head straight round for priority boarding.

    The Drive-thru lane will be open for your convenience on the following dates and times.

    Folkestone - Calais
    Friday 15th Feb - 6.00 to Midnight
    Saturday 16th Feb - 5.00 to 14.00hrs

    Calais - Folkestone
    Saturday 23rd February - 11.00 to Midnight
    Sunday 24th February - 9.00 to 22.00hrs

  • Don't forget to add your Advance Passenger Information (API)

    We are now carrying out exit checks at our Folkestone terminal on behalf of the UK government, so to speed up your journey, make sure you add your passenger information to all your Folkestone to Calais bookings before you travel.

    If you do not supply your passenger information in advance of travelling, you may be stopped at check-in and asked to add your API to your booking before continuing on your journey.

    Add your API now

    Passport and documentation
    Please ensure you have your passport or ID card within easy reach and out of its wallet before approaching border controls.
    Ticket Hanger
    Please ensure that your ticket hanger is on display at all times until you disembark the shuttle in Folkestone or Calais.
    Customers with high vehicles/roof boxes
    To avoid over-extended waiting times, customers must advise Eurotunnel Le Shuttle in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). Please call the Contact Centre (Customers who notified us at the time of booking are not required to notify us again).
    Operation stack
    More information about Operation Stack on the M20