• Last Updated: 21/12/16 - 13:30

    Online security

  • Eurotunnel takes the issue of online security very seriously

    We have put a number of security steps in place to give you, the customer, total confidence when purchasing your Eurotunnel travel and related products through the Internet:

    1. All sensitive information, including personal details as well as credit card information, is kept confidential through encryption (we use the 128-bit Secure Sockets Layer, or SSL standard). This means that information can only be exchanged between you, Ingenico Services (see point 3) and Eurotunnel, and that no other third party can access this data. A padlock or a key symbol is displayed by your browser to show when a page is covered by this security system. Check out the guidance on how to upgrade your browser to 128-bit encryption.
    2. All historical information regarding name and address details is held on a secure computer. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed.
    3. Your payment card transaction will be processed by Ingenico Services, an internationally recognised payment card processor. Eurotunnel does not handle your payment card details during the booking process. After your payment transaction is complete, your web browser will automatically redirect you to the Eurotunnel website (booking confirmation page).
    4. For additional protection, Ingenico Services will ask for your Card Verification Code at the point of payment. For most cards, including Visa and Mastercard, the code is the last three digits printed on the signature strip on the back of the card. For American Express, the code is the four digits printed on the front of the card above the main card number.
    5. Please note that we never ask your card PIN number to be disclosed whilst visiting our website. Should you be asked for this information during your visit, you should refuse the request and contact us immediately at customer.relations@eurotunnel.com or for further assistance please call our Contact Centre.